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          Bluegrass Collision Center has 1 locations, listed below.

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            Business ProfileforBluegrass Collision Center

            Auto Body Repair and Painting
            BBB accredited business

            At-a-glance

            Customer Reviews

            3.25/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 10/4/2016

            Years in Business: 8

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            We offer auto body services, including collision repair, auto glass replacement, custom paint, pinstriping, classic car restoration, and more.

            Business Details

            BBB File Opened:
            10/3/2016
            Years in Business:
            8
            Business Started:
            2/1/2016
            Business Started Locally:
            2/1/2016
            Business Incorporated:
            2/1/2016
            Accredited Since:
            10/4/2016
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mr. David Rogers, Owner/Member
            • Mrs. Alexandra Rogers, Bookkeeper
            Contact Information

            Principal

            • Mr. David Rogers, Owner/Member
            • Mrs. Alexandra Rogers, Bookkeeper

            Customer Contact

            • Mr. David Rogers, Owner/Member
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Industry Tip

            BBB Tip: Choosing a mechanic for auto repair and service

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/30/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            On November 23 I was involved in an accident by ****** insurance client. The client failed to yield at a stop sign that struck me on the front passenger side directly in to my tire, she had to be going 40 Mph in a residential area. I chose Bluegrass collision, they were the only place that was available at that time, during covid. They was able to start on my vehicle 01/03/2022. After completing my vehicle on 1/28/2022 I was disappointed how my vehicle looked and sounded, they put used parts on a 2017 *** *** *****r van. I called *****, at Bluegrass Center in inquired, that ****** insurance authorized to put used parts on the vehicle. I drove the vehicle and it was making sounds, I immediately call the Collison center to let them know that my vehicle was making weird sound on the side where I was hit. ***** told me that it was the parts give it a while so that parts could adjust and it will wear off. Not to long the sound got louder and it broke down I took it to the closet shop to see what was wrong with the vehicle and let them know that I just got fix at Blue grass collision. The mechanic put the vehicle on the machine and told me that I had several issues. My vehicle had missing nuts and parts, parts was used, my axle was crisscross and they found my pieces of the **** ******* inside of my transmission. That caused me to get a rebuild transmission that cost me $7160.72 Due to the miss diagnose and not taking consideration that I called and complained he told me that it would wear off, and he couldn't verified the mileage on the used parts that was assembled on the vehicle. The vehicle had 62,000 mites and it was a 2017, there no way my transmission should have went Out. Bluegrass collision Center ****** insurance paid 3648.49 I paid $113.02 to fix my wheel, **** *******, further diagnostic to discover that it was pieces of the **** ******* inside of my transmission, and poor putting my vehicle parts back together properly, that caused me to be stranded on side of the road due to, poor mechanics working on the vehicle, from bluegrass collision. I would like $7160.72 plus $113.02 total of $7273.74 ****** ****** ***** Transmission cost me $7160.72
            Read More

            Customer Reviews

            4 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Anthony R

            04/06/2023

            They were respectful and always returned a call. Also they did great work. My contact Raymond was the best. I'd recommend them to anyone.

            Local BBB

            BBB serving Greater Kentucky and South Central Indiana

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