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Find a Location

Environmental Air Specialist has 1 locations, listed below.

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    Business ProfileforEnvironmental Air Specialist

    Air Duct Cleaning

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    Louisville, KY 40219-1128
    BBB File Opened:
    2/6/2023
    Years in Business:
    2
    Business Started:
    5/13/2021
    Business Management
    • Management/ Owner
    Contact Information

    Principal

    • Management/ Owner

    Customer Contact

    • Management/ Owner
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Cleaning your air ducts

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/18/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    BBB unable to locate business
    Recently, my wife found a Facebook ad for a company called Environmental Air, to clean air ducts for $250. On March 24th two ***** males showed up in a white van and brought hoses into the house. They acted like they sprayed air into one of the vents but I could tell it didn't do anything. They offered to empty the dryer vent and although I didn't witness them doing it, I saw some lent on the grass. They offered to put a UV light on the furnace because they said we had mold so we agreed to for $1100. A few days later my wife was noticing moisture in our dryer so we figured the dryer went bad. We replaced it with a new dryer we bought from *****. After a few uses she noticed we were having the same issue with moisture in the dryer. I talked to a friend who works in HVAC and he said it's because the techs didn't get all the lent out and pushed the lent to the back of the vent, which causes moisture. After we took off the flexible duct from the dryer, there was a ton of water in it, which is unheard of. We have attempted to reach the company but the number just rings or disconnects you. I emailed the address on the invoice and the person that answered back was not professional at all so I'm sure this was a scam. I have video of the two techs and the van they were using and it comes back to ********** ******* There was also a magnetic sign on the side of the van but when I tried to call that number, it just hangs up on you. I called my bank to get details on who cashed the check and the name, **** ****** is the owner of the company but I have a feeling this person had a fake ID and it using the real owner's info because there's no way any of this is legit. Please help.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Katherine W

    1 star

    06/29/2023

    SCAM ALERT Recently, I found a Facebook ad for a company called Environmental Air, to clean air ducts for $250. On February 24th, 2023 three males showed up very late for the appt. in a white van and brought hoses into the house. They acted like they sprayed air into one of the vents but I could tell it didn't do anything. They offered to empty the dryer vent and I declined having already done so. They took all kinds of pictures of the vents that I believe now were copies they use over and over. They haggled and pretended to call a manager to get a deal. They offered to put a UV light on the furnace because they said we had mold so we agreed to the $1400 with a warranty. Before they left I pointed out all the debris coming out my vents that they missed using very outdated equipment and a poor methods of extraction to which the owner went through again with them as if to teach them. They were unprofessional, used disgusting and outdated equipment and my vents STILL need cleaned and are blowing debris out. We have attempted to reach the company but the number just rings or disconnects you. I emailed the address on the invoice and the person that answered back was not professional at all so I'm sure this was a scam. There was also a magnetic sign on the side of the van but when I tried to call that number, it just hangs up on you.

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