Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for “4-corner camper jacks” as stated on the website. No where in the Ad does it say 2 count or all other parts sold separately. The image in the Ad shows a camper jacks with a crank handle and a bracket. I thought I was going to recieve a full camper jacks but unfortunately I did not. What I received was two camper jack no crank handle or brackets. Nothing that was in the image or description. I asked for a refund and no restocking fee because I did not received what I had ordered on July 24th the very next morning because I don’t get home from work late and I received the package on the 23rd. On the 24th they told me they would issue me a return slip but I received nothing. I message them on the 25th and they said when they get the slip I will issue it to me. It July 28th and I sent another message but no response. So I contacted my credit card company and filed a case. My capital one case number is, **************** My RV parts country case number is, ******* Another number I see on my RV parts country case is ******. My original order number is, #AB-******. All I am seeking is a refund and to return the falsely advertised product I received.

  Business Response

  Date: 07/29/2025

  Hello,
  We apologize for the inconvenience. A prepaid UPS return label is attached to this message for your convenience.
  Once the returned item has been received, a full refund will be issued to you promptly.
  If you have any questions or need further assistance, please don’t hesitate to reach out.
  

• Initial Complaint

  Date:07/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  bought a hot water heater on 6/10/25 for my rv. the box it was shipped in was not damaged. once the product was hooked up there was water leaking. had to remove styrofoam to see a crack in the unit. contacted the company via email because the phone number provided on their site just disconnects you. was told there was nothing they would do about it because we had installed it. No one could have seen the damage without hooking it up first to then find out it leaked. the company should replace it then deal with the manufacturer themselves, not make the customer go through it. they should back their product up that they sell.

  Business Response

  Date: 07/03/2025

  Thank you for reaching out to us.

  Our return policy states that we do not accept returns on items that have been installed. However, as a one-time courtesy, we are happy to make an exception in this case and process the return for you. A return shipping label has already been sent to the email address associated with your order, which appears to be ***************. For your convenience, I’ve also attached the label here. Once the item is received back at our facility, we will process your refund promptly. If you have any questions or need further assistance, please don’t hesitate to reach out to me directly at ***************************

• Initial Complaint

  Date:09/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/19/2024 I ordered a Suburban ***** 6 Gallon Water Heater – their part * ************** * for $457.30. I had an upcoming trip so I paid $209 for “expedited” shipping (total is $666.30). On 7/23/2024 I received an email stating “Unfortunately, this item (*******) is not available from the supplier at this time. We have canceled the order and processed a refund.” With this news I turned to ******, found the same unit, purchased it on 7/25/2024 and got it 7/30/2024. Two days later a Suburban ***** 6 Gallon Water Heater arrived from RVPartsCountry.
  I was out of town when the unit arrived and didn’t get back till 8/10/2024. On 8/11/2024 I initiated a return. They sent me the RMA paperwork and a label. On 8/13/2024 I went to UPS and shipped it back with their label properly affixed to the outside – paying an additional $114.26 to ship it. The box was all original – I never opened it.
  It is 9/5/2024 and I haven’t heard from them. I called the number they list on all the email communications and it is just a recording. They have insulated themselves from dealing with their customers. They owe me the $457.30 and in my opinion, they owe me the $209 for the “expedited” shipping that took 13 days (Amazon didn’t charge anything extra and got me the replacement in 5 days!).

  Business Response

  Date: 09/04/2024

  Hello,

  Thank you for reaching out to us. The customer purchased a Suburban Water Heater ***** and an access door ******** Unfortunately the door ******* is currently on back-order with the manufacturer and we notified the customer of this on 7/23/24 and submitted the refund of $35.99 the same day. We apologize for any confusion, but the cancellation was related only to the door, as the water heater is available and was shipped right away. If you no long need the water heater, attached is a pre paid return label. Once this has been received, a refund will be issued. Thank you.
  

  Customer Answer

  Date: 09/05/2024

  
  
  Complaint: ********
   
  
  I am rejecting this response because:

  I have already done an RMA request and shipped the unit back to you. It was shipped UPS 8/13/2024 (Tracking * ******************* with the RMA label attached to the outside. UPS said it arrived 8/19/2024.

  The part number on the initial order was *************** Suburban ***** 6 Gallon RV Water Heater Direct Spark"

  The message you sent n 7/23 reads "Unfortunately, this item (6279APW) is not available from the supplier at this time."

  How is a customer supposed to know that you were referring to the door and not the whole unit? It seemed pretty clear to me that you were sayin the water heater was not available!

  You mention "speedy delivery". I paid an extra $209 for expedited shipping and it took you 11 days to deliver the unit. Amazon got the other unit here in 5 days.

  To add insult to injury, your RMA label was not prepaid. I had to pay out another $114 just to ship it back to you.
  
  
  
  Sincerely,
  
  
   **** *********

  Business Response

  Date: 09/06/2024

  Hello,

   

  A full refund has already been issued for this return. Below is your ARN for this refund. Thank you.

   

  ***********************

• Initial Complaint

  Date:07/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered roof A/C for 5th Wheel camper, 7/25/2024. Paid local dealer to remove the old unit and prepare for a new unit. New unit, Dometic Freshjet 3 Series delivered 7/31/24 at approximately 10:20 am by UPS. Upon opening the shipping container, it was apparent that the unit was severely damaged and unable to be mounted. Paid to have the old unit put back in place, for weather protection. Tried to contact RV Parts Country at *********** which is simply a recording. Went on like and sent pictures and description of the damage and asked for assistance ASAP. Nothing yet!

  Business Response

  Date: 08/01/2024

  Hi ********

  I apologize that the carrier damaged your unit. That is in no way the impression we'd like to leave you with. I have requested a return label for your order that was damaged, as soon as that is available, I will email it to you directly so you may return. Once returned, your order will be refunded in full for the damage.

   

  Again, very sorry for this matter. If you need further assistance, please feel free to email me at [email protected]

  Customer Answer

  Date: 08/06/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

   

  I ordered an RV roof air conditioner from RV Parts Country and it came in seriously damaged. I filed all the paperwork and the unit was picked up. Not hearing anything from the company, I ordered another replacement unit, another 1050.99, because time was of the essence. That unit came in on the 5th of August. I went to the repair facility and watched them unpack the second unit. It was also damaged and now my trip was in serious jeopardy If not canceled. This may be dumb, but I immediately ordered the third one. If this one comes in damaged, there is something that needs to be investigated. Either the company had a problem with the secure packaging of the unit or UPS has some rugby players handling the units. I do think that the packing of the unit has a lot to desire. The packing is minimal, to say the least. To have the damages that I saw, the boxes should have shown extreme signs of damage or mishandling, they did not. They are simply cardboard boxes without any protection or reasonable support. My installer asked where I bought these, and once I told him, he said, "Good to know, I would be buying from them".
  
  
  
  Sincerely,
  
  
  
  ******* *****

  Business Response

  Date: 08/07/2024

  I apologize this order was damaged in transit. UPS will retrieve the package under tracking number ****************** and once returned, you will be issued a refund in full.
  

• Initial Complaint

  Date:07/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/25/24 I ordered a Norcold AC/DC refrigerator (model #*******). My credit card was charged on 6/26/24 for $1,402.14. I received the item on 6/27/24 and removed it from the box. When I went to install it, I saw that it was not the correct model. They sent model ********* *** ******** I have tried numerous times to reach the business both by phone and by their website message system. I sent a picture of the incorrect model and the only contact I have had from them is through an email to which you cannot reply. I have sent many messages through their website message system asking for a refund and only receive emails saying I will receive a response by email or phone call within 24 hours. I have requested several times for someone to call me. They refuse to call me and I have not received a credit on my credit card. I would like a response and a refund immediately!

  Business Response

  Date: 07/22/2024

  I apologize for this inconvenience. This is certainly not the impression we would like to leave you with. I have refunded your order for this refrigerator. It should reflect back on your account within 2-3 business days. Again, I am very sorry this happened. Please let me know if there is something I can do further for you and I will be happy to help.

• Initial Complaint

  Date:07/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My RV Technician unboxed the new Rooftop AC to find it was damaged. The old AC was completely out so after several attempts to reach the seller by phone I had him install the unit. I took pics and emailed the seller several times with no return to my emails. I am attempting to get a price adjustment or replacement unit.

  Business Response

  Date: 07/15/2024

  Hello **** **********

  I do apologize that you received your unit damaged, that is certainly not the impression we would like to leave you with. I do see that our customer service team provided you a pre-paid return label to send this unit back for a full refund on 6/24/24. I will attach that label here as well incase you missed it. You may use this label to return the unit and we will process a full refund for your order. If you have any questions, please feel free to let us know. Thank you and have a blessed day.

  Customer Answer

  Date: 07/16/2024

  
  
  Complaint: ********
   
  
  I am rejecting this response because: The unit has been installed and can no longer be returned. I am looking for a discount on damaged item.
  
  
  
  Sincerely,
  
  
  
  **** *********

  Business Response

  Date: 07/16/2024

  We can offer a refund of $85.00 if you are keeping the unit after claiming that you received it damage. We prefer that if you are stating it is damaged, that it is returned and processed a refund in full for. However, if your preference is to keep the unit as is, we can offer that amount as refund. Please let us know if you would like this processed so we may resolve this matter.

   

  Thank you and have a blessed day.

  Customer Answer

  Date: 07/17/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** *********
  

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:06/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 6 gal hot water heater for an RV travel trailer, based on THEIR recommendation as a DIRECT REPLACEMENT for the model number from the old unit, that I provided to them. However, there are several "direct replacements" of which I was unaware. Apparently the unit they suggested is not electronically compatible with my RV's electrical wiring. But I did not know this until I installed it, which meant using butyl tape to securely water tight the unit. So apparently they only take "Unused" returns which now my unit is not that, but I installed it under the assumption that they sold me again, a "direct replacement". I found out later from another vendor that a VIN number would've helped in their recommendation.
  THEN, to add to that, a leak due to a manufacturer defect was discovered in the unit!
  So now i have a leaking hot water heater that is not compatible with my RV unit. In other words, a $597 useless product!
  
  Please advise....

  Business Response

  Date: 06/19/2024

  ***** *********
  

  Per the conversation you have had with our customer service team, I do see that you have been given a pre-paid return label to return the unit for a full refund. I will attach it here as well. Please let me know if there is anything further I can assist you with.

   

  Thank you!

  Customer Answer

  Date: 06/24/2024

  
  
  Better Business Bureau:
  
  
  
   

  Yes, thank you! They seem to be on board with helping resolve the issue now. 

   

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:06/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for an rv water heater and my money was immediately taken out of my account but I have yet to receive an email confirmation of my order or an order number. When I try to call the phone number it is just a message machine that you cannot leave a message on and am getting no response to my emails. This part was over $400 and I would expect better customer service than this. I did receive a teaching number ******* but when I click the link it says invalid link.

  Business Response

  Date: 06/07/2024

  Hi *** *******

  Your tracking information was sent to the email address that you listed on your order which is: ********************* Incase you can't find it, I will list it here as well: ****************** with **** Please let me know if there is anything further we can do for you. 

   

  Thanks and have a blessed day!

• Initial Complaint

  Date:02/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried for three days by submitting there contact me on there website for updates I have gotten no order updates no order paid confirmation no tracking number yet and I will take legal action if necessary by driving to there location and getting local police involved if necessary because a business doesn't act that way a business doesn't interact not at all with customers and a business gets back to there customers promptly meaning asap I just want what I ordered to finish fixing my camper so I can have my hot water back

  Business Response

  Date: 02/09/2024

  Hello ******
  
  I see that your order was placed on Feb 7, 2024 - at 2:57:02 PM with standard shipping service - this would mean that your order would not have left our warehouse until Feb 8, 2024 (which was yesterday). Your tracking information for the shipment is ****************** with *** ****** service. I tracked the shipment myself and it shows an estimated delivery date of Tuesday, February 13 by 7:00 P.M. If there is any further information you may need please let me know and I will be more than happy to help you. My email is *************************** Thank you and have a wonderful day!

• Initial Complaint

  Date:01/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 10, 2024, I ordered a door latch (order# ********** and key. Total price was $83.08 with shipping and tax. Received the part on January 16th, 24. Not same part as shown on website, so I called to request a return. No one ever picks up the phone, it just runs you in circles and then disconnects. Emailed customer service and got a reply with case number 180764. I responded to their request for picture of item with item number and info. This was given through email and through their message system on the web page. No reply by email or message system. Today is the 19th of January, tried to call again, no answer, disconnected. Sent another message through the website, still waiting on response. I was sent the wrong part, requested a return for refund, cannot get any type of response.

  Business Response

  Date: 01/22/2024

  Hello *****

  Thank you for reaching out to us. I apologize that you received the incorrect part on your order. I do see that our customer service team has sent you a pre-paid return label to send the item back for a full refund. I have also attached that label here incase you might have missed it. Please let me know if there is anything further I can do for you, I will be happy to help you. Thank you and have a wonderful day!

  Customer Answer

  Date: 01/23/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ***** 

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration.