Reviews
This profile includes reviews for eCampus.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 127 Customer Reviews
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Review fromBronson S
Date: 06/18/2025
1 starDo not rent a textbook from this website. The books delivered to me were slightly damaged (i.e. folds in pages, slight water damage, markings, etc.). At the end of my rental, I submitted my books in the same quality I received them. I am now being charged for the full price of the book ON TOP of the rental price because the damage the book had before I ever received it. Save the hassle and money and pay for a new book or for a used one you can keep.Review fromCarly M
Date: 06/05/2025
1 starDO NOT USE THIS COMPANY!!! I rented a textbook from there because it seemed like a good idea as after the course I had no need for it. However after returning the book I was informed that due to damage I needed to replace the entire thing however I received no means of doing that. I was then charged full book price despite already paying a third of the cost in rental fees and shipping. Additionally they have no phone lines so customer service is less than ideal. All this experience was a waster of money and a headacheReview fromSteven I
Date: 02/03/2025
1 starSteven I
Date: 02/03/2025
My wife ordered a book from ecampus and we cannot get our money back as guaranteed on the website. When you ask the seller for a refund, as directed by the website, the seller says they sell under "Marketplace" in the app so they do not have to honor the guarantee. When you try to call customer service and automated operator says that there's no agents to take the call and hangs up. I'm definitely filing a complaint as well as this review.
eCampus.com
Date: 02/06/2025
Good afternoon, All Marketplace sales are final unless there is an issue with the book itself, such are the incorrect item was sent to you, or the item is damaged. You can connect with a customer support agent by visiting our help desk at https://www.ecampus.com/help/help-desk. Thank you. -eCampusReview fromSarah L
Date: 01/31/2025
1 starThis store was a complete scam. I rented a book last semester sent it back in the exact condition. I received it in because I didn’t even use it for my coursework. I did a video of the front of the book and the pages and shipped it on its way and didn’t think anything more of it. That was until January when I suddenly get an alert that I have over $100 being pulled out of my bank account. I furiously contact the store to find out that they had decided that I had damaged the book. Proceeding to send me a photo of the book completely torn in the back. They refused to refund me the money because I did not have any images of the back to provide. I worked incredibly hard to try to resolve the issue, but they proceeded to charge me for the damage. They caused the book and blame it on me. Finally on the 22nd, which I was told I had until to request for them to return the book to me since they have forced me to purchase it. I emailed requesting that it be sent. They proceeded to recycle my book anyways and send me an email a week later, stating that I had until the end of business day to request the book, even though that was never specified to me In both of the phone calls, I made to the company or in the emails I was sent. I am only 26 credits into a masters degree. You would think that they want the business, but I will never get a book from this company again and I deeply recommend people to take the warnings seriously. Amazon prime and Chegg are completely superior service. And I guarantee I’m gonna get some comment back from the company with some excuse as to why in all three times I’ve contacted them why I was misinformed about the request times to get my book returned. But there are simply no excuse for it.Review fromCathi W
Date: 01/30/2025
1 starScam Alert!! I rented a book for my granddaughter, and returned them at the end of the semester in the exact condition in which they were received (they were hardly used). I received a text from ECampus after they received the book back saying that the books are damage and written in and it was new I show used on the site and it had writing in a foreign language . ECampus then processed an unauthorized payment on my credit card. They also have kept my credit card on file unauthorized as I would never agree to keep a credit card on file with any company. The text also says if I want the books back that I have to pay $12 for shipping. So I was charged the original rental fee, the original shipping charge and charged full price for the books, and now they are keeping the books. I am filing a complaint with my credit card company and will try to avoid at all cost using this company for my granddaughter’s books in the future.Review fromJL W
Date: 09/15/2024
1 starZero Stars. Scam Alert. Don’t do it. Definitely too good to be true. I was told the book I ordered, the book that was supposed to arrive yesterday per when I ordered online, the book that has not been shipped or issued to ship, cannot be canceled and a refund given. The book is clearly not on its way to me anytime soon, and the class is in full swing. I bought the book elsewhere. The website says pending “trusted supplier”, but the email from Customer Service email says “publisher”. Word consistency, people. Either way, the email also states I will be charged a 15% restocking fee and return shipping costs when I return the book (earlier than expected)..that I, hopefully, one day receive..that I no longer want from these people..that hasn’t even been shipped to me. Per the other complaints, I’ll just have to wait patiently to be told I returned a damaged book I never used and that I have to pay for it. Save yourself the hassle and headaches, rent elsewhere.Review fromLeah D
Date: 09/12/2024
1 starLeah D
Date: 09/12/2024
I placed an order with this company on Monday 9-9-24 for a college book for my son. I paid $21.99 extra for fast shipping and it said I would receive an email as soon as it ships. I have tried calling and emailing Ecampus and they have not bothered to contact me at all. I need this book by Monday. Now I am very concerned after reading all the bad reviews on the BBB. They owe me $141.70.eCampus.com
Date: 09/18/2024
Hi Leah, The title you ordered had the availability of usually ships sin 3-4 business days at the time the order was placed. This order was placed on 09/09/24 and delivered on 09/16/24, according to tracking. This order is considered to be delivered on time. Thank you for choosing eCampus!Review fromMichael B
Date: 09/11/2024
1 starMichael B
Date: 09/11/2024
I paid for my book 2 weeks ago which I also paid 39.00 for express next business day shipping. My book never came, I disputed the charges and they refuse to release my funds so I could do business else where. Now I'm 3 weeks behind in the course of study I need the book for. I'll never USE THIS COMPANY AGAIN!!!!!!!!!eCampus.com
Date: 09/18/2024
Good morning Michael, The title you ordered had the availability of typically ships in 3-5 business days, however, during peak season these titles can be delayed. A refund was issued on 09/14/24, at the time of your request. The refund process does take 3-5 business days, depending on the financial institution. We apologize for any inconvenience this may have caused you. Thank you for shopping at eCampusReview fromEdinson R
Date: 09/06/2024
1 starEdinson R
Date: 09/06/2024
I Purchased a book on this page, before I made the purchase I was told that book will arrive in a week, after placed the order on Aug 31,2024, now they are saying that book will arrive on sep 17th, that's insane, the worst part is that they said that you'll have access to the book online, but you have to wait until the book arrives because they send an access card, terrible experience, I will not buy again from this page.eCampus.com
Date: 09/11/2024
Good afternoon! The item that you purchased was a physical book with an access code bundle. Therefore, it had to mailed to you. The order was placed on a holiday weekend, the order was processed and shipped the following business day. According to USPS tracking 92419901296026581258256044 the item was delivered on 09/07/24. This order was considered to be delivered on time with the free shipping that was selected at checkout. Thank you for choosing eCampus.Review fromKimberly E
Date: 08/26/2024
1 starI rented a book July 2024…from this company ECampus.com it was in very good shape. I used this book as a reference book. I sent the rental back August 2024 in the same exact condition. The book was NOT damaged, watered damaged or even highlighted. Again, very good shape. I received an email stating the book is damaged and unusable. I have to pay for a replacement book $175.00. I’ve written and asked for proof of the damage. The only response I got back was via their chat( their only means of communication or email) that stated the damaged was verified. I was told I have to purchase the book and will be charged a $12 return book fee. I wanted to be rid of the company so I’ve agreed to pay the replacement of the book (though it was NOT damaged). I was then required to pay credit card. NO WAY! I paid my rental with Pay Pay. I’m willing to pay the book replacement with same or check. Paying with credit card is not an option at this point. This company in my opinion has been deceptive and not clear nor open an honest with the supposed/alleged damage to the book I sent back to them. Now the payment process since I can only pay via Pay Pal or check has to be sent to a supervisor. I’m paying for the replacement because I want to be free and clear of this company. I don’t agree with their practices. The book I sent back was NOT damaged at all whatsoever.
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