Reviews

This profile includes reviews for eCampus.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  eCampus.com

  2373 Palumbo Dr Lexington, KY 40509-1047

  
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  eCampus.com

  2415 Palumbo Dr Lexington, KY 40509-1116

  

Review Details

• Review fromJennifer T

  Date: 09/27/2025

  1 star
  Less than zero. My son purchased a laptop with his financial aid money as he was instructed this was the only retailer allowed. He selected one of only two approved laptops. The order was for $16 over his financial aid allotment. We used a credit card to pay the $16. A month later, we received a credit card bill for $1399. When contacted, ecampus first claimed the items weren't approved, then back tracked to say the order was outside of the financial aid window--neither of which were true. The items were only selected because the school approved the items and the amount of financial aid that could be applied would cover all but $16. The order clearly showed they were applying financial aid to all but $16. They never cancelled the order or contacted us to approve a different payment method. They refuse to correct their error. They charged items to our credit card without authorization.

• Review fromAlton K

  Date: 09/22/2025

  1 star
  If I could give this website 0 stars, I would. The customer support is absolutely horrible completely unhelpful and almost impossible to get real answers from. They take your money without providing any updates on your order, leaving you in the dark the entire time. I’ve been waiting for months with no resolution, no communication, and no accountability on their end. This is by far one of the worst experiences I’ve had with an online company. Save yourself the stress and shop elsewhere.

• Review fromJess G

  Date: 09/09/2025

  1 star
  Very dishonest company of thieves horrible customer service holds your buyback items for over a month to do a fake publisher check on isbns only to refuse to pay or return them in a timely manner. I will never do business with thia company again.

• Review fromCharlotte B

  Date: 08/27/2025

  1 star
  I sent a buyback order to eCampus (dba Sell Back Books) in May of 2025. I have yet to receive my funds. I have reached out multiple times over the past few months only for them to say they will contact me when they know more. At this point this scam company has stolen my books. All this over $51. They either need to give me my books back or give me the money I was promised.

• Review fromEnrique F

  Date: 07/09/2025

  1 star
  This is a money hungry company with very predatory practices, DO NOT USE THIS SERVICE. I’ve rented over a thousand dollars of legal textbooks from here and shame on me for not looking into the reviews before that.
  I received a USED book that was an older edition that had highlights, page damage and notes all in the margins. None of this bothered me at all because it was an older edition anyways. I returned the book in the original condition that it was received and two months later they’re claiming the book is damaged and that it was MY responsibility to tell them of their used condition when I first ordered the book. They are charging hundreds of dollars for the cost of a USED and OLD book, and when reaching out to get it resolved, you can clearly tell this is a tactic they use all the time.
  I’m lucky that I had to get a new card prior to finding this out, because they surely would have been trying to charge me. Stay away from this company.

• Review fromKristin g

  Date: 07/01/2025

  2 stars
  I was charged 198$ for a book I was renting, I started a return because the customer service person I spoke to said I could return it for a 75% refund. This was on 5/23, I sent back the book on 5/25. They said once they received it, it would be processed and my refund would be sent to the account that they charged me from. I checked in on May 30th and they said that my book showed it would be arriving in returns by 6/2. On 6/3 I checked in again (via email) and the customer service person said they had received it on 6/2 and it was being processed. It could take up to 10 days for my refund. I
  checked in again 6/25 and he said that my book has been processed and $145 dollars is scheduled to be sent to my bank tomorrow. Please allow 4-6 days for the bank to clear the funds. So AGAIN, I checked in on 6/30 and he said that the book is still being processed. They may have received it in a condition that they weren't expecting so it got sent to "exceptions". This book was in perfect condition when I sent it back. I went to the website and started a chat with another customer service person and he said we received your book on 6/2 and he would inquire why I haven't received my refund yet. This whole thing has been frustrating and annoying and I never leave bad reviews, but I don't want anyone else to have to deal with this. I am a student and a single mom. $145 dollars is
  Not "nothing" to me.

• Review fromStacy T

  Date: 06/23/2025

  1 star
  I wish i had read other reviews before ordering from this company. I had rented two books for the spring semester. I returned both books in the same package, other than being read were in excellent condition. I was contacted to make me aware one book was damaged. I reached out on 6/5 for some answers regarding the other book and the packaging when they were received being they were shipped together. I was advised that the other book was good and there was no damage to the package. I questioned how one book could be damaged and not the other. Their answer was I damaged the book prior to sending it back. while I can understand that thought process, there was no damage to the book when it left my hands. I questioned whether it was damaged in the warehouse after it was received. I was advised twice it would go to a supervisor, it normally takes 1-2 business days to receive a response. I have heard nothing. I reached out on 6/5 & 6/17. There is no phone number to call, you can't talk to a human being and there is a complete disregard for my inquiry. I have now been charged $270 for a book worth $184 and I don't even have the book. To say I am dissatisfied is an understatement. I would strongly discourage anyone from using this company.

• Review fromBronson S

  Date: 06/18/2025

  1 star
  Do not rent a textbook from this website. The books delivered to me were slightly damaged (i.e. folds in pages, slight water damage, markings, etc.). At the end of my rental, I submitted my books in the same quality I received them. I am now being charged for the full price of the book ON TOP of the rental price because the damage the book had before I ever received it. Save the hassle and money and pay for a new book or for a used one you can keep.

• Review fromCarly M

  Date: 06/05/2025

  1 star
  DO NOT USE THIS COMPANY!!! I rented a textbook from there because it seemed like a good idea as after the course I had no need for it. However after returning the book I was informed that due to damage I needed to replace the entire thing however I received no means of doing that. I was then charged full book price despite already paying a third of the cost in rental fees and shipping. Additionally they have no phone lines so customer service is less than ideal. All this experience was a waster of money and a headache

• Review fromSteven I

  Date: 02/03/2025

  1 star
  My wife ordered a book from ecampus and we cannot get our money back as guaranteed on the website. When you ask the seller for a refund, as directed by the website, the seller says they sell under "Marketplace" in the app so they do not have to honor the guarantee. When you try to call customer service and automated operator says that there's no agents to take the call and hangs up. I'm definitely filing a complaint as well as this review.
  

  eCampus.com

  Date: 02/06/2025

  Good afternoon,
  All Marketplace sales are final unless there is an issue with the book itself, such are the incorrect item was sent to you, or the item is damaged. You can connect with a customer support agent by visiting our help desk at https://www.ecampus.com/help/help-desk. Thank you. -eCampus