Complaints

This profile includes complaints for Valvoline Instant Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Valvoline Instant Oil Change has 1356 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Valvoline Instant Oil Change

  100 Valvoline Way Lexington, KY 40509-2714

  
• 

  Valvoline Instant Oil Change

  1208 E 10th St Roanoke Rapids, NC 27870

• 

  Valvoline Instant Oil Change

  3721 Charlestown Road New Albany, IN 47150

  
• 

  Valvoline Instant Oil Change

  3305 Martin Luther King Jr Blvd New Bern, NC 28562

• 

  Valvoline Instant Oil Change

  2514 Allison Ln Jeffersonville, IN 47130-5948

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im writing as I need to speak urgently with a Manager or someone that could help us with a current situation we are dealing with the Valvoline in Hospitality Lane in Fredericksburg, Virginia.
  
  We went today (3 November 2022) to get Oil change and wiper blade change but we came out without our car working. We had to leave the car in the Valvoline store outside with the windows open because the people at the store didnt know what happened to the car after they service it.
  
  After changing the oil and having confirmation from the Valvoline Team that the battery was checked and working fine, they told me to turn on the car, however it wasnt successful.
  
  The team told me that it was the battery, but minutes ago they have told me the battery was working correctly.
  
  We tried one more time with the jumper. For some reason there were sparks and smoke when trying to ignite the car with the jumper.
  
  We tried a second time and we were able to turn the car, but this is when we saw that the car was showing all error lights and was giving notifications advising that there were errors with the Airbags, brakes, ABS, etc. The radio, lights, windows, lock, Alarm, A/C are not working. The odometer is not showing temperature and other data. Steering wheel and shift sticks are locked.
  
  We were advised by John, The Manager, via phone that they were going to be staying with the car overnight and advise us to come back in the morning. (We are here 9AM just said its not my problm) Also it was confirmed by him that the car was going to stay inside the store, but later it was moved outside with the windows open which is a high concern for us as we had personal items in the car.
  
  We werent offered any transportation or assistance by the Manager. We were left alone in the cold, in the night, outside the store without my car, without a way to get back.
  
  We look forward to hearing from you and having a resolution on this case as every single day without the car working is money that we are losing.

  Business Response

  Date: 11/10/2022

  We are in receipt of ******** ***  BBB complaint. Here at Valvoline Instant Oil Change we are committed to
  customer service and excellence at each one of our locations. We're sorry to
  hear ********'s experience was anything less than exemplary. We operate with a
  system of second checks to ensure every step of our service is performed
  properly. Our goal is to be fair and honest while delivering thorough and
  efficient service. It is our desire for each customer to leave feeling
  satisfied and confident in our work. *** * contacted our office regarding the vehicle not starting after service. After unsuccessfully troubleshooting, the vehicle was towed to the dealership for diagnosis. Per the diagnostic report from the dealership  we must respectfully deny any
  liability. The remote starter was not wired correctly per the dealership. ********'s issue is not related to our service on the vehicle.
  
  Thank you,
  Valvoline Customer Care

• Initial Complaint

  Date:11/01/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a oil change with them and the filter placed wasn’t correct which required me to go to a dealership and get it corrected plus other fees caused by the problem

  Business Response

  Date: 11/04/2022

  We are in
  receipt of ******* ****'s BBB complaint. Here at Valvoline Instant Oil Change
  we are committed to customer service and excellence at each one of our
  locations. We're sorry to hear her experience was anything less than
  exemplary. It is our desire for each customer to leave feeling satisfied and
  confident in our work. Our promise to our guests is to
  do all we can to them avoid costly, inconvenient break downs. Our
  intention is to be fair and honest while providing thorough and efficient
  services. The Area Manager requested the reimbursement of $150.00 for engine cleaning and a refund of our oil change service of $72.34 for a total of $222.34 on 10/17/2022. The check was processed on 10/21/2022.     

  
  Thank you, 
  Valvoline
  Customer Care

  Customer Answer

  Date: 11/10/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ****

• Initial Complaint

  Date:11/01/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, on November 1, 2022, I searched cheap oil change and an ad for 50% off came up. Unfortunately the store only offered me 7 dollars off and claimed that they had no control over that ad.
  
  I would like for valvoline to honor this and refund me.

  Business Response

  Date: 11/09/2022

  We would like to make it known that this guest has never reached out to our Customer Care department. We advise the guest to contact us regarding this complaint. 
  
  Customer Care can be reached by emailing us:
  *********************** include your VIN, and reference ********* in the subject field. 
  
  We would also like to advise this guest that 50% off coupons are only accepted during a specific time frame and cannot be applied to the invoice unless the guest can supply a bar code. It appears from the photograph and because of the statement made by the guest, no bar code was given. 

• Initial Complaint

  Date:10/31/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/20/22
  The technician did not put the skid plate back properly causing it to fall down while driving. This caused damage to the skid plate and vehicle. Returned to the store to have them fix it and it was not fixed or secured properly resulting in me taking it to the dealer to have them fix it properly. The dealer charged me to fix it and now I'm charging the store to fix damages as they were the ones that caused the damages. I have started a claim, my number is ********. I have not heard back and want to speak to management to have this issue resolved. I have called in and they have claimed to have reached out to me and they have not.
  9/28/22
  At this point, I have not been contacted by any management and I have had to call corporate several times to try and get this resolved, to which I have been unable to speak with anyone that is able to resolve this matter. Damages to the vehicle are 264.32 at this time. This amount could change due to lawyer fees if they are unwilling to resolve this matter.

  Business Response

  Date: 11/09/2022

  We are in receipt of this guests claim, and allow me to be the first to apologize for this delay. I have personally taken care of this payment to be sent out to the guest for the amount desired. This was setup today 11/09 and is currently awaiting fulfillment,  via check to be mailed to the guest. If the guest has further questions he is welcome to call our Customer Care department at 800-327-8242 or email us at *********************** *** ******* ********* ** *** ******* ****** 

• Initial Complaint

  Date:10/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 11, 2022 I went for an oil change and tension belt replacement, While attempting to loosen the tension bolt the service technician yank on the bolt so hard that it rocked my truck. I could no longer steer my truck and had to have it towed to an auto repair shop. I informed the manager at this location and she said that she noticed that the tension belt was removed off of the vehicle. The tow truck arrived later in the afternoon, so I got home late, and filed the complaint with Valvoline the next day at 1-800-327-8242. I e-mail the receipt for the service I received at Valvoline and the tow truck and auto repair shop receipt for extracting the broken bolt from my engine and the other repair cost. I talked with Ms. ******* *. on Monday, October 24th and e-mail the pictures again, because she said they had not received the other pictures. I talked with **** on October 25th and asked him to e-mail me a denial of my request for reimbursement, if they were not going to reimbursement me for the damage and repair cost to my truck for $363,09. I have not received a response from Ms. ******* *. or **** of Valvoline since I last talked to **** on October 25th. The complaint number is *********.

  Business Response

  Date: 10/28/2022

  Our records indicate this guest had a claim with us that was investigated by our management team. Management reviewed the video footage from service, which verified all aspects of service were performed correctly. Neither the serpentine belt or tensioner were touched during service. The belt did come off the vehicle as the guest was leaving. At that time, it was discovered that the tensioner was the issue. The team attempted to put the belt back on the vehicle, but were unable to. All of this was confirmed via video footage as well. The guest also stated that they sent over photos to be reviewed in relation to their claim. Photos were not received and when the guest was asked to try sending them over again, they refused. Due to the findings described above during the investigation, the claim has been denied. No further action will be taken and the claim is closed.

• Initial Complaint

  Date:10/27/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I got an oil change this summer, Valvoline reported my car mileage to ***** **** without notifying me and without my permission. They sold my personal information. My insurance went up by $200/ year

  Business Response

  Date: 10/28/2022

  Valvoline does sell/share data according to our privacy policy, which
  you can locate here: https://www.vioc.com/privacy-policy . As always, you have the option to opt out at any time. Simply send a request
  to ********************* and we’ll
  do the rest!

• Initial Complaint

  Date:10/25/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or around the 10/02/2022 I went to valvoline location on Panola Rd, located in GA. They conducted an oil change and forget or did replace my skid plate properly. Therefore, it led to the bending and destruction of skid plate. It hindered me from working and only got paid 283.75 for that week. I’ve been back and forth with them inregards to compensation and getting my new skid plate. It’s now October 18th and I feel as though it’s not going anywhere.

  Business Response

  Date: 10/26/2022

  We are in receipt of this guests claim, and apologize that it has taken longer than expected to get this resolved. We reached out to Management today 10/26, to have the store manager contact this guest and discuss the resolution. We appreciate the guests on going patience during this time. 

• Initial Complaint

  Date:10/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 16, 2022 I visited Valvoline Instant Oil Change, 3500 N Federal Hwy,
  Lighthouse Point, Florida. 33064, United States of America. I went in for an oil change. The oil change was done but the oil filter was not replaced which came to our attention only weeks after the visit. On October 24, 2022 we brought the vehicle back to Valvoline claiming there was an issue with an oil leak. At this moment we realized the oil filter was never replaced which was part of the service of getting the oil changed. They have caused severe damage to my vehicle and spilled oil all over the engine while we went in for the visit. I seek this location to be held responsible for their actions.

  Business Response

  Date: 10/26/2022

  We are sorry to hear of this guests experience. That said, we can not locate a claim in this customers name, we will need the VIN information to try and pull information up for this issue. Once we are able to locate information, we can proceed. The guest states he has spoken with Claims, even if they could supply a Claims ticket number we can pull the information that way as well.
  
  Please contact our Customer Care team at 800-327-8242 and reference this claim number - *********
  
  We apologize for this inconvenience, but will keep an eye out for a response.
  
  

• Initial Complaint

  Date:10/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 13,2022. I took my fiancé 2014 ****** ********** to be serviced by getting a oil change at the Valvoline in Apopka Fl off of Orange blossom trail. It was suggested by ******* the mechanic that I also get my fluid flushed. After leaving I started to hear a noise. After returning to Mount Dora where we live I looked under the hood to see that there was a screwdriver jammed in the engine department as well the oil dip stick not installed. Also the tank for the radiator overfill was not properly serviced. The Ac service port caps were not installed either. We went to the valvoline in mount dora on sept 3rd after the noise got worse to have it looked at to valvoline closest to mount dora. That location wasn’t able to hear the noise. The car wasn’t placed on a lift to be inspected and they stated it wasn’t anything they could do to fix it. The noise persisted. Then on October 8th I took the ********** in to be looked after seeing the radiator overfill tank was empty. ****** was the mechanic who looked over the vehicle and poured in radiator fluid and told us to call the service center and have a claim made due to the mechanics who worked on the vehicle we’re no longer employed their. After the fluid had been topped off the cars serpentine belt popped off and smoke came out of the car. The car is no longer drivable. I called Valvoline and was directed to *** the assistant manager that he would fix the belt and pay to have the car towed to him. Once I called him back within 2 hours his story changed sts there had to be a revieAfter weeks of phone calls, ***** came out and looked over the vehicle at my home at **** ********** ** and stated that since we took so long to make a claim that there wasn’t going to be anything done to fix the vehicle. I stated all I wanted was a refund of the money I paid to have the car serviced. Which came out to be 427.31. Today Oct 21 2022 I was told by the assistant manager *** there is nothing that they are willing to do to help.

  Business Response

  Date: 10/26/2022

  We are in receipt of this guests claim, our records indicate this claim has been thoroughly investigated by our upper management team. Upon inspection of the vehicle, it was found that the radiator has a crack in it and that we would be denying this claim. The guest has been in contact with upper management and news of the denial has already been relayed to the guest. The results of the investigation prove that the issue was not due to the service we completed.  The final decision lies with the management team they have determined the guest visit was handled properly. This claim is closed and denied. No further action will be taken.

• Initial Complaint

  Date:10/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got my daughters car an oil change at Valvoline oil change on Thursday August 25th, 2022. I paid $52. 62 for the oil change. Valvoline 366 Centre Street Quincy Mass 02169. My daughter came home Monday August 29th. She stated that it sounded like her car was going to blow up. I took the vehicle to my mechanic Tuesday August 30th. ***** *** *** ******** **** Dorchester Mass 02122. ************. My mechanic stated that there was no oil in the engine and the engine had failed because of that. I told him I had gotten an oil change Thursday at Valvoline. The vehicle was driven less than 45 miles from the time I got the oil change till the time the engine failed. My mechanic stated that somehow the oil in the engine had leaked out because of something that the techs at Valvoline had done or didn't do. He stated that he did not know how long the engine would last because of the damage done to it with no oil in it. He did his own oil change and also added a high milage additive. I got a call from my daughter on the side of the road on Monday September 26th. She stated that all the dashboard lights had come on and the car would not drive. The Engine had catastrophically failed. I received a call from ******* the manager at Valvoline. He went and looked at the vehicle. He stated that because the dash lights were on " you need a tune up on the vehicle". He knew he was going to assess the engine and knew it was not a tune up. I told him I needed a new engine not a tune up. He asked me over 20 times where the oil had leaked from. I responded 20 times that I had no idea. I was not running behind the car as it was leaking out. I spoke with claims and they said no claim. Claims stated that ******* had spoken to my mechanic and stated the engine was overfilled with oil and was just under firing. He never called my mechanic. Blatant lie to claims Which the claim was based on. Conflict of interest. Unfair business practice. Judge/ jury/ executioner. And wrong on so many levels.

  Business Response

  Date: 10/26/2022

  We are sorry to hear of this guests experience. That said, we can not locate a claim in this customers name, we will need the VIN information to try and pull information up for this issue. Once we are able to locate information, we can proceed. The guest states he has spoken with Claims, even if they could supply a Claims ticket number we can pull the information that way as well. We apologize for this inconvenience, but will keep an eye out for a response.