Business ProfileforPaul Miller Ford-Mazda-Auto Outlet

12/2023 - purchased 2016 **** ******* from Paul Miller Auto Outlet. >1 month later, entire rack-and-pinion steering system seized up; vehicle could not be safely steered/controlled. This is very clearly a safety issue. Took it to an authorized **** dealer, and extended warranty only covered portion of repair because it was a pre-existing condition (dealer sold it that way). We paid 495.00 out of pocket to repair ****. Returned to Paul Miller and said they should buy back the **** and help us buy a safer vehicle. They said we would only be treated like any other first time customer, and they gave us $5,500 for the **** (we paid over $10,000) and sold us a 2022 ****** *******. Since the **** is unsafe, we felt we had to agree. The Finance person refused to tell us any figures, rates, payments, or other options and said I would see the numbers when he prints them for us to sign. I told him that was not honest, and he got very angry and whipped his computer screen around, knocking my coffee over. I felt too intimidated to do anything but sign the deal. When I got home I had a bad feeling, and checked my bank account - the finance person had overcharged my debit card by $1570 for the down payment (charging me $2070 instead of the $500 on the paperwork). I called and told them they had to fix this. 4 days later, 3/1/2024, ***** called me and said the deal was declined, and needed to be rewritten under different terms and resigned. We negotiated new terms that were in our favor: lower rate, shorter term, lesser payment. We called & texted the dealer over a 4 day period, left detailed message about the new terms we were given and wanted to resign, but nobody would call us back to take care of this. I called again on 3/5/2024. F&I mgr. said that none of what I was said her was accurate and deal is done. I called ***** - they verified that dealer screwed us; now I have to go to ***** to refinance to get the deal we qualified for and should have had.