Reviews

Review Details

• Review fromCristina T

  Date: 05/16/2025

  1 star
  Absolutely disappointed and furious with our experience at Don Franklin-Hyundai, Richmond Rd Lexington, KY. We purchased a brand new car that turned out to have serious mechanical issues after driving it for just more than 2 weeks. It got towed back to them. When we brought this to their attention, they flat-out lied to us, claiming we had no right to return or exchange the vehicle. Their reason was, the documents were already done and transferred to our name. Clearly the car qualifies as a lemon under consumer protection laws. Instead of standing by the product they sold and making it right, they chose to dismiss our concerns and dodge responsibility. This is not just poor customer service- its unethical and deceptive business practice. We trusted this dealership and were met with dishonesty and zero accountability. We are now having to take further steps through legal channels and lemon law protections-something that could been avoided had they simply acted in good faith. If you value transparency, honesty, and basic respect as customer, stay away from this dealership.
  P.S. They keep deleting this review... I keep putting it back.

• Review fromsean P

  Date: 03/25/2025

  1 star
  Brand new car. Didnt come with spare tire. Infotainment screen glitching. took it in for service, returned as fixed. broke 5 minutes later. back in, they say they ordered a part. twenty days later no communication. call parts department, hung up on twice! finally get an answer, its on back order. thats it! Just wait. how long? nobody knows! They have zero customer service!

• Review fromDianna T

  Date: 02/24/2025

  1 star
  They lied about payment price. They are liars and frauds

• Review fromGerardo S

  Date: 05/10/2024

  1 star
  Do not buy a used car here Don Franklin in Richmond Road , I put $10,000 down on a 2020 Nissan Armada with a VA engine that I need for work , I buy the car on Friday night Monday morning the car quits on me smoking and broke down, I called the dealership and told the sales person I did not want this vehicle to put me on another vehicle. They told me that all they can do is put me on a smaller vehicle because they didn’t had a V8 engine vehicle on the price range which by the way was $26,000 I was not given any other choice either take a smaller car my $10,000 when I looked at paperwork, they took $2500 out of my $10,000 down. They are penalizing me for something that I did not. Do they sold me a vehicle that was supposed to be certified and it wasn’t , save yourself a headache and go somewhere else. Don’t let these people do to you what they did to me.

• Review fromKim G

  Date: 09/20/2023

  1 star
  Communication skills suck ! My car has been getting serviced for almost 2 months now , and every week or so I have to call myself to get a status update on my vehicle !

• Review fromJustin M

  Date: 06/28/2023

  1 star
  Purchasing my wife’s 2015 Hyundai Santa Fe Limited with 35k miles was great, but probably due to the fact I had previous dealings with the sales rep at a different dealership. Navarre did an excellent job as always. I was told I was receiving a dealership warranty for powertrain good for 500,000 miles. All service was conducted solely at this location. Getting that scheduled was always a hassle. Like waiting months from when scheduling they could fit you in for simple things like oil changes. I am more than mechanically inclined to do so myself, but to keep that said warranty you have to maintain through them. Fast forward 3 years and 64,000 miles, and much regular maintenance later, my transmission starts shifting hard from 1st to 2nd gear. Immediately we reached out to the service department to schedule transmission diagnostics. We were told it would be about a month before they could get us in to diagnose the issue. My wife drove the car to the dealership to be told that we need a new transmission as they do not service them, but only replace them. Mr. Chris B***** told her it would be $3500 for a rebuilt unit. She informed him that we had the powertrain warranty. He said oh well it’s Thursday we would likely hear from the dealership owners by Monday. He also stated there was no sense in flushing the unit because it wouldn’t fix the issue. In his notes he stated that the fluid is brown and beyond the life. Once again after several trips that include 20+ point inspections that included transmission and rear end fluid checks. How was this not an issue until now? Several attempts to get an answer. Several promised returned phone calls later . I spoke with several representatives with no answer. Finally close to 2 months later, we received a text with no explanation as to why our warranty was voided. The repair is deemed our responsibility. Engine oil has no control over a reliable transmission. Horrible business

• Review fromJo T

  Date: 06/17/2023

  1 star
  We bought a car from Don Franklin in 2017 and everything seemed fine. The car itself has had a lot of issues including the paint peeling and engine issues. They originally painted the hood and then said that was all they could do. Then they issued a recall that they did not even inform us about with the paint when we were there in person asking about the paint. We got a letter in the mail and then scheduled a paint redo again. They said they were going to send it off to get painted and they did, but they didn't paint all of the spots and then proceeded to use a touch up pen on places they chipped off during inspection. We took it back and insisted they fix it correctly. In the mean time, it started burning oil and they are supposed to be doing an oil emissions test. It has been almost three weeks and they have not updated us on the progress. We have called four times and left messages with service. We even did the online chat and sent and email and they do NOT RESPOND to anything. Terrible customer service. I would not buy from them again.

• Review fromMark M

  Date: 02/22/2023

  1 star
  I have purchased quite a few vehicles over the past ten years, nine in fact, and I have never, never, ever encountered a dealership as shady as Don Franklin Hyundai. I purchased my Hyundai in November of 20202. Before I sign and agree to the paperwork the finance manager says in order to get the loan, I have to have the "gap insurance." So, I say oaky. I get home later on and after looking over the paperwork a third time I see the old guy has added an extended warranty to my loan. We'll I about had a calf at that point!!! I call Hyundai finance and they tell me no way did I have to have gap insurance to get the loan approved!!!!
  I'm telling you right now Don Franklin Hyundai is, without question, the absolute worst dealership I have ever purchased a vehicle from. Please, do yourself a favor and go elsewhere for your vehicle. You won't regret it.