Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired a team to move my things out of my home after hiring their partner Ladycat packers to prepare everything for 3 full days.  It was a disaster. As they disassembled furniture, loose hardware was left in various pieces, falling out and around as pieces were moved. Loose items (antiques and expensive) were thrown on top of each other in trucks (photos below).  At around 7pm, they got into a fight - shouting, cussing, and pushing one another inside my home. They eventually left and stopped working with things left all over the house that still needed to be moved. I am having to coordinate a second move prior to the close while traveling - and will not know the extent of the damage and missing pieces until I move everything out of storage.

  

  Business Response

  Date: 06/30/2025

  Please find our response to the complaint in the attached PDF.

  Customer Answer

  Date: 07/07/2025

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because: as noted in the letter from the business, this is still an ongoing matter. 
  
  
  
  Sincerely,
  
  
  
  ***** *****

  

  Business Response

  Date: 07/23/2025

  At this juncture, our business has been communicating with the Complainant via email correspondence and is awaiting a response detailing expectations for reimbursement, along with a completed damage claim form to begin the state-regulated claims process. 

• Initial Complaint

  Date:07/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Said company provides a moving service. They arrived arroyos 4/5. Begin moving. They stop moving around 130/2 AM. I had to start helping them move my furniture. They ruined many expensive pieces. Then they call for back up. I hire another company the next day. I did pay for the insurance but they never fixed or payed for anything. My friend being an ex employee advised me the only way to get a response from them was to cancel my check so I did. Then they opted to sue me instead of trying to fix or repair my furniture. I’m responsible, and want the same outcome. They were none compliant. Took me to court and said we would work on my insurance after I paid. Then I paid and they lied and said all my insurance coverage went to lawyer fees. Which wasn’t necessary. Anyway. I’d never recommend. Also my neighbor came outside while mid move and said they ruined her family furniture. It could’ve been solved if they responded. Oh yeah I almost forgot. They forged my signature on the contract and I have photographic evidence of me not signing for approving.

  

  Business Response

  Date: 08/01/2023

  Wildcat Moving, LLC (“Wildcat”) received a notice from your office regarding a complaint levied by
  ******** ****** (“Complainant”) against our business. Of utmost importance, it is critical to note that the
  Complainant’s moving service was completed on December 17th of 2020 — this complaint has been filed
  more than two years after the moving service was provided. It is Wildcat’s position that the Complainant
  issued a stop-payment on a check tendered as payment almost immediately after the move was completed
  and ignored numerous attempts of communication from Wildcat to resolve their concerns. As such,
  Wildcat was forced to retain legal counsel at its own significant expense. Many months after the move
  was completed, the Complainant finally remitted payment for the contractual amount, however, the
  considerable legal fees incurred by Wildcat during this process far exceeded the depreciated value of the
  complainant’s damaged furniture. Therefore, Wildcat considered the claim closed.
  At 2:50pm on Thursday, December 17th, 2020, the Complainant contracted Wildcat to move household
  contents locally in Lexington, KY. Before the move began, the Complainant was provided two options to
  choose from regarding compensation/repairs in the event of accidental damage. Actual Value Damage
  Coverage was offered at $150 per truck load which covers most damaged articles at $5/lb/article for a
  maximum $500 based on their depreciated value. The Complainant elected for this coverage and signed a
  legally binding contract (see Contract on page 3). Near the end of the move, the legs to a desk were
  damaged while being carried up a flight of stairs. Wildcat employees acknowledged this damage
  immediately when it occurred, and per company policy, advised the Complainant to reach out to
  Wildcat’s office in the morning to begin the government-regulated damage claims process. Following
  completion of the service at 11:45pm, the bill of $1,325.00 was presented to the Complainant, who signed
  for the charges and remitted a check for the full amount.
  That following Monday, December 21st, 2020, Wildcat received notice that a stop-payment had been
  placed on the Complainant’s check (see Check on page 4). On numerous occasions thereafter, Wildcat
  attempted to contact the complainant to better understand their grievances and furniture damage, but all
  attempts were ignored. Finally, with no other available option, Wildcat was forced to employ legal
  counsel to seek the true and just debt of $1,325.00 for moving services rendered in full. Suit was filed in
  Fayette District Court, and in early May of 2021, Wildcat finally received the full amount of $1,325.00
  (see Payment on page 5).
  During the months that followed completion of the move, it is patently true that Wildcat incurred several
  thousand dollars’ worth of legal expenses necessitated by the Complainant’s lack of response (see Legal
  Expenses on page 6). Only when Wildcat was forced to file suit in district Court did the Complainant
  make any attempt to discuss the matter with Wildcat’s representation. Despite this, a furniture repair
  technician was dispatched to the Complainant’s home on May 10th, 2021 to discern the depreciated value of the damaged desk. It was then determined that the legal expenses incurred by Wildcat due to the
  Complainant’s nonresponse exorbitantly exceeded the depreciated value of the damaged desk. As such,
  correspondence was mailed to the Complainant on June 8th, 2020, explaining the circumstances, and that
  no further action will be taken. The claim was then considered closed.
  Wildcat is sincerely puzzled by this matter resurfacing nearly three years after the fact and plans no
  further action at this juncture. As always, our office is happy to cooperate further with your division as
  you continue your investigation. If you have any questions, you can reach me directly at
  [email protected] or the number listed below. Thank you for your due diligence on this
  matter.

• Initial Complaint

  Date:09/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 15, 2022 we hired Wildcat movers to move us from *** ******** ** *** ***** ***** ***(~ 5 miles). We paid a total of $4780 for the move which included insurance. The move was a totally disaster, the movers were not professionals because they bickered amongst each other the entire time and they destroyed majority of our furniture. During the move the movers broke the mirror glass on two of our tables in multiple spots, they scratched the mirror on our dresser, they broke the leg on our dresser, they put a hole in our living room couch, they broke the wood on our kitchen table, they cracked and broke the screen on our television, they broke dishes. In addition, they put holes and scrapes on the walls of our new home, one of the movers cut himself on one of the items they broke so there was blood on our walls. The way our items were handled was devastating. I called and spoke with a man name **** who totally didn’t care about anything we had gone through.I submitted all of the required information to inform him of the damages and the experience we had. He had a furniture repair man come out twice. After a few days the guy requested that one of the movers come to move the dresser for him. Due to the awful experience we had with the moving company, I said it will have to be a time that my husband is home because I would want him to assist to make sure our things aren’t further ruined. Next, **** asked us what we thought would be fair based off of all of the things that were broken, we said $9000. Then when we were in vacation in the Bahamas we received an email that we have an option of getting our things repaired or $1500. The amount to me was absurd. When we returned we had letter in the mail with a $1500 check. This is terrible business, we paid close to $4800 for them to destroy our property, and they sent us a check for only $1500. They didn’t wait for us to reply for them to repair our items. We do not want $1500, we want our items replaced or repaired.

  

  Business Response

  Date: 10/06/2022

  Wildcat Moving, LLC (“Wildcat”) received a notice from your office regarding a complaint levied by 
  ****** ******* (“Complainant”) against our business. The Complainant is seeking either reimbursement 
  from Wildcat in the amount of $9,000.00, or repairs made to damaged furniture purportedly incurred 
  during a move completed on July 15th, 2022. It is Wildcat’s position that the Complainant was offered 
  two reasonable options to satisfy their complaints and damages, but both options were refused. However, 
  as a sign of good faith, Wildcat mailed a settlement refund of $1,500.00 which patently exceeds repairs 
  costs.  
  
  On July 15, 2022, the Complainant contracted Wildcat to move household contents locally in Lexington, 
  KY. Before the move began, the Complainant was provided two options to choose from regarding 
  compensation/repairs in the event of accidental damage. Actual Value Damage Coverage was offered at 
  $175 per truck load which covers most damaged articles at $5/lb/article. Under this contract, the 
  Kentucky Department of Transportation caps total reimbursement at $500 per article or the cost of repair 
  — whichever is lower. The Complainant elected for this coverage and signed a legally binding contract 
  (see Contract on pages 3-4). The contractual language is industry-standard and corresponds to Wildcat’s 
  KYDOT-approved moving tariff. Please note that an insurance policy was never offered nor purchased 
  through Wildcat — the Complainant misunderstands that moving companies lawfully operating in the 
  state of Kentucky cannot offer insurance, as no employees are licensed insurance agents. It is pertinent 
  that the Actual Value Damage Coverage Contract is not misconstrued as insurance.  
  
  On July 21st, the Complainant filed a damage claim for the following 7 articles: (1) Leather Couch, (2) 
  Glass Coffee Table, (3) Glass End Table, (4) Wooden Table Base, (5) Dresser Mirror, (6) Boxed 
  Dishware, and (7) Dresser Leg. As part of the claims process, images of the damage were reviewed by a 
  professional furniture repair technician who scheduled an onsite assessment with the Complainant. 
  During the assessment, the Complainant included a glass dining table to their claim, alleging it was not 
  reassembled properly.  
  
  Following the technician’s initial onsite assessment, it was determined he would need the assistance of a 
  Wildcat employee to help maneuver pieces of furniture to make repairs. However, the Complainant 
  indicated they were uncomfortable having Wildcat employees onsite. Wildcat then attempted to come to a 
  mutual agreement for a monetary settlement in lieu of repairs. When the Complainant was asked their 
  expectations for a monetary amount to settle the damages, they proposed $9,000 (See Email 
  Correspondence on page 5). This amount far exceeds the cost of repair, and these expectations are 
  clearly unreasonable. The Complainant has unfairly requested for Wildcat to shoulder liability for full 
  replacement of all damaged articles, a demand clearly outside the terms of the signed contract. 
  
  
  To be clear, the contractual language is industry standard and has been approved by the Kentucky 
  Department of Transportation. Paragraph five of the contract includes a list of articles excluded from 
  coverage due to their fragile nature and inherent proclivity for damage when handled in even the safest 
  manner. Reviewing the Complainant’s list of damaged articles in this context, no glass/ceramic items are 
  considered covered in the event of accidental damage. Further, the Complainant acknowledged and 
  signed a Release of Liability Waiver regarding the disassembly/reassembly of difficult articles (see 
  Release of Liability on page 6). Therefore, the only claimed items contractually considered for 
  reimbursement or repair include the couch, table base, dresser mirror and dresser leg.  
  
  On August 11th, Wildcat afforded two options to satisfy the damages: (1) Wildcat offered to make repairs 
  in lieu of compensation — even to those items which are not contractually covered, or (2) Wildcat offered 
  to reimburse $1,500 to satisfy all damages with the understanding no repair work will be completed by 
  Wildcat — an amount that far exceeds repair costs to the contractually covered articles (See Email on 
  page 7). The Complainant ignored Wildcat’s attempts at remediation and instead attempted to add a 
  purportedly damaged television to their claim a month after the move was completed. It became clear the 
  Complainant was unwilling to cooperate to reach a fair agreement. As such, to settle the claim in a timely 
  manner, Wildcat mailed a settlement check for $1,500.00 to be used on repair costs at the discretion of the 
  Complainant, and considered the claim closed.  
  
  The claims process has adhered to the strict guidelines of the Kentucky Department of Transportation and 
  terms of our Moving Tariff. Moreso, Wildcat has extended consideration beyond the guidelines to resolve 
  the claim. Unfortunately, the Complainant continues to exaggerate their moving experience to gain favor 
  by contending Wildcat destroyed and ruined the majority of their furniture; this is simply untrue. Wildcat 
  operates with 26ft box trucks which hold the contents of a moderately furnished 1,500sqft home. Three 
  full truckloads were moved for the Complainant — the equivalent of a 4,500sqft home — and a small 
  number of items were purportedly damaged, none of which are destroyed or irreparable as the 
  Complainant contends.  
  
  Wildcat has gone above the contractual terms of the legally binding contract to satisfy the Complainant’s 
  concerns in a timely manner. The Complainant is in possession of a $1,500 settlement check to be used 
  on repair work at their discretion, and there is no further action planned at this juncture. As always, our 
  office is happy to cooperate further with your division as you continue your investigation. If you have any 
  questions, you can reach me directly at [email protected] or the number listed below. 
  Thank you for your continued due diligence on this matter.

  

  Business Response

  Date: 10/14/2022

  On October 12th, 2022, Wildcat Moving, LLC (“Wildcat”) received further correspondence from your 
  office pertaining to a complaint levied by ****** ******* (“Complainant”) against our business. The 
  Complainant contends that Wildcat has purposefully misrepresented the course of events during and after 
  the completed move, despite our company providing substantial written evidence asserting the contrary. 
  Wildcat is confident in its assessment and good faith gesture to resolve the Complainant’s concerns, and 
  regrets the Complainant continues to call in to question the reputation of our small business.  
  
  Wildcat is grateful to have served the Commonwealth for over a decade now, performing an average 
  5,000 annual moves for Kentucky residents. The level of service we provide is illustrated in the countless 
  five-star reviews across all public websites written by past clients. Indisputably, Wildcat is one of the 
  most highly decorated moving companies in the eastern United States, even ranking in the top 5% 
  nationwide. Our movers are paid industry-leading wages, and although the moving industry is highly 
  prone to accidents, Wildcat has a long track record of going above and beyond the regulations of the 
  KYDOT to do what is fair to our customers when mistakes happen — the Complainant was extended this 
  same courtesy and consideration during the claims process. 
  
  Wildcat is proud of its philanthropic efforts to aid local nonprofits in the community by annually donating 
  trucks, labor, and monetary resources to those causes. This year alone, Wildcat collaborated with several 
  organizations to fulfill community visions: Greenhouse17, Big Brothers Big Sisters, Down Syndrome 
  Association of Central Kentucky, The Ronald McDonald House, and LexArts to name a few. It is a 
  continual honor to work alongside the many deserving charitable nonprofits in the Commonwealth, and 
  Wildcat is tremendously grateful for the opportunity to assist the needs of those organizations.  
  
  As mentioned before, the Complainant is in possession of a $1,500 settlement check to be used on repairs 
  at their discretion. Wildcat cannot entertain further negotiations after patently going above and beyond the 
  contractual parameters to resolve the Complainant’s concerns. We regret the Complainant continues to 
  utilize the valuable time and resources of the Better Business Bureau to unfairly seek further remediation. 
  If you have any further questions, please contact me directly at the number listed below.

  Customer Answer

  Date: 10/14/2022

  
  
  Complaint: ********
  
  
  Hi,

  That is great and admirable that they do a lot for the community and serviced many satisfied customers. My family does a lot for the community as well. That does not negate the fact that they have damaged/destroyed my furniture while cashing my 4800 check leaving me to be an unsatisfied customer.

  The Better Business Bureau is designed to help consumers who are being taken advantage of by businesses.  Thus, the reason the complaint was filed against this company. I am not wasting the time of the BBB, instead I am lodging an accurate complaint in which I provided pictures to serve as evidence to prove that my belongings were damaged.  The movers have damaged my items so badly and this company expects me to suffer due to the mistakes made by them. This worker constantly mentions a $1500 check that I did not ask for and have not cashed. I had 2 options and I selected to have my items repaired. I am offended that the $1500 was mailed to me knowing it will not cover the damages and leaving me to deal with an issue they created. I know the worker thoroughly researched our furniture due to our conversations and he is completely aware of the cost.  This company put a hole in my couch, broke two of my glass tables, scraped my dresser and broke a leg off it, ruined a television, holes in my walls but in return we received $1500.  
  
  Again, iI want my items repaired. They damaged the items, they should repair them as stated in the email that was sent to me. That’s the least they can do. I cannot understand how they can give me options then for no good reason deny me the option I selected. I did not deserve this, no one deserves for this to happen to them. This is frustrating and infuriating that a company can do this to me. All I want is for all the items listed in the email to be repaired.
  
  
  
  Sincerely,
  
  
  
  ****** *******