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Business Profile

Mosquito Control

Mosquito Joe of the Bluegrass

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mosquito Control.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/07/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid Mosquito Joe for a mosquito spray for the month of June. It was done on June 26th at 1:25 pm. The spray was followed by heavy rains and extreme heat. It did not work as the week after we were being swarmed by mosquitoes constantly. I called and asked for a respray. The front desk person stated she could understand why it did not work, and that I should call back the following Monday to try to get a refund b/c the manager was out of town. I did so. The manager refused to speak to me, and through the front desk person refused to speak to me. I was not allowed a venue to escalate my request for refund to anyone. I was hung up on. I'd just like a refund of my $77 since the service provided was worthless. I had NO CHOICE of when the spray was done, and it was performed at a time that rendered it completely ineffective, by their own admission.

  • Initial Complaint

    Date:11/30/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We got charged by Mosquito Joe on 11/10/23 and did not get service. We have tried to call numerous times and after the first call where they were supposed to check on the driver's gps, no one answers their phone or responds to the emails. I called from a different number and they answered right away. After being put on hold, I was told that the driver was here but they can't send me proof. We were home on the day of the charge and the days before and are 100% sure no one came here and our Ring camera's didn't pick up any movement. When I told their customer service this and asked to cancel they said ok and hung up on me. Now they are screening my calls.

    Business Response

    Date: 11/30/2023

     

    We don't pay your fee so please do not contact.

Mosquito Joe of the Bluegrass is NOT a BBB Accredited Business.

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