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Find a Location

Proof Fitness has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Proof Fitness

      4101 Tates Creek Centre Dr STE 164 Lexington, KY 40517-3097

    Business ProfileforProof Fitness

    Health Club

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    4101 Tates Creek Centre Dr STE 164, Lexington, KY 40517-3097
    BBB File Opened:
    10/1/2015
    Years in Business:
    10
    Business Started:
    6/26/2013
    Business Management
    • Mr. Denver Pratt, CFO
    Contact Information

    Principal

    • Mr. Denver Pratt, CFO

    Customer Contact

    • Mr. Denver Pratt, CFO
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Need to get in shape? BBB has tips for joining a gym

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/16/2023

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    When my partner and I attempted to enroll in a month-to-month plan, we were read the terms and conditions by an employee named ****** He explained to both me and my partner that it was non-binding and could be cancelled at our choosing. We both signed an electronic pad and did not have the opportunity to read what we were signing, as we trusted what we was saying. We were deceived, regardless of it being intentional or accidental. To our surprise, we later found out that we were enrolled in a 1 year minimum contract. When signing up, I explicitly explained that I would not be in the Lexington area for more than 10 months. Hence, why a year contract would be nonsensical. When attempting to withdraw from this gym, they stated we could not leave. We attempted to contact a manager. She was constantly unavailable. When we did speak to her, she claimed she could not help us in any way. We asked to speak to the owner, but we were met with a one-sided email that could NOT be responded to. There was no attempt made to establish two-way communication for the error of their employee. The owner attempted to back the employee's words and actions, though there was no other employee at that time to confirm his words. A quick review of the lower rated business reviews online will show that this is not an isolated incident. Now, the business is attempting to collect a "debt" from me for ~580 USD, though the monthly membership was 37.09. It has not even been one year since I visited the gym. I am unsure of how to start resolving this and would like for the gym to remove this insane charges. I do not use it anymore and have not used it since I requested to cancel. I refuse to pay for a service I did not use. Above all, I have been recovering from an injury, but have not had the chance to explain this to anybody at the gym. My injury would not have allowed for me to use more than half of the equipment there. These unfair charges must be removed by the gym immediately.

    Customer Reviews

    0 Customer Reviews

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