Complaints

This profile includes complaints for Ever Clean Gutter Systems, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Ever Clean Gutter Systems, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Ever Clean Gutter Systems, LLC

  462 Curry Ave Lexington, KY 40508-3130

  
• 

  Ever Clean Gutter Systems, LLC

  9850 Von Allmen Ct Louisville, KY 40241-2854

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the March 1, 2025, Home and Garden show we went to get new ideas for gutters that would not drain out on driveway. * *****, the owner, was in the Ever Clean booth and we spoke directly to her about the problem we had and asked for help to correct. This had been an icy winter and the way our gutters were, we had been home bound for 4 weeks. My wife is mobility impaired and missed four weeks of therapy because of this. The only problem with our gutters was the drainage issue. I am 75 years old with mobility issues so I can no longer clean ice off the driveway. At the show, we were both on mobility scooters. We have lived in this home since April 1975, and were well aware of what we needed to have happen. Mrs. ***** was attentive and she assured us she could correct the problem. We agreed on the explained correction and we agreed to let her send her construction supervisor, *******, to look at our home and explain what they would do to keep the water off the driveway.. ******* assured both of us that he could fix the problem. We agreed on his plan on March 5, 2025, and paid him a deposit of $2500. His plan was to move the new gutter location to the middle of the back of the house and showed us where he would put it away from the driveway. In the front, he showed us where he would put the new downspout so it would not drain to the driveway. We agreed to this and signed the paperwork. His two workers came out and we went over what we had agreed on the new gutter location and went in the house. We stayed inside the house and trusted them to do what we agreed. After they left, we went out to look and realized that they did not put the downspouts where we agreed on and when it rains water will gush right onto the driveway. *** called ******* and someone came while we were not home and put a $9. gutter extender on the back downspout We have called and sent several email videos on the water gushing over the driveway and they have not responded. Not fixed.

  

  Business Response

  Date: 06/04/2025

  Thank you Mr. ****,

  We appreciate your business as all of our customers are very important to us and I also recall our pleasant meet at the home show.

  I have reviewed all of your file records which includes the scope of work detailed and installation photos which confirms our team did follow the detailed installation instructions and confirms you were present outside and had direct interaction with our team of technicians throughout the completion of your installation. Furthermore, our records confirm you conducted the post installation inspection with our installation manager issuing final payment with check #5826 to him upon completion. 

  Mr. ****, thank you for the confirming video of the Ever Clean Gutter working as expected.  We have scheduled an additional site visit to install a downspout extension.

  Thank you,

  **** *****

• Initial Complaint

  Date:08/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see Attached document

  

  Business Response

  Date: 08/16/2024

  Mr. Mullins ordered our Ever Clean Gutter System in 2018 and requested we come out in 2022 to have a
  look at his performance concerns on the front of his home.
  We rarely have warranty issues but we do always try to help our customers solve rainwater collection
  problems with their homes to our best ability!
  Typically, inspections are accompanied with a service visit charge IF they are not a problem with our
  installation or a warranty issue. We provide our customers with two lifetime performance warranties: The
  gutter will never clog (on the inside), and the gutter will never pull away from the home.
  A letter was mailed to Mr. Mullins in 2022 informing him that we came for a look and could see no signs of
  performance failure. The letter also acknowledged his statement that he intended to order a new roof
  replacement and we therefore noted in the letter that the roofer need to simply avoid all physical contact
  with the Ever Clean Gutter System in place to avoid damage or performance issues. The letter also noted
  that we would waive the service fee for that visit but the next visit would be accompanied by a service fee if
  the concerns were not associated with our two performance warranties.
  Mr. Mullins next contacted our office June 13th of this year with concerns that the rear gutter "looked a
  little low," to which we requested a few photos to be submitted to avoid an inspection as the inspection
  could generate a service charge if not a warranty claim. A single photo can answer a great deal of questions
  and be a true time saver for all involved, especially our customers. Photos can be submitted via email or
  text, of course at no charge, and they are reviewed by a team of managers and installers.
  Mr. Mullins indicated his daughter would send a photo or two, yet they were never received. On June
  14th, 2024 Mr. Mullins placed another call to the office, this time with an unkind tone, explaining his
  condition with blindness and wheelchair. We told him we could schedule a visit but it would be
  accompanied with a service fee this time if the problem described is not part of our warranty.
  Ever Clean Gutter System
  462 Curry Ave. Lexington, KY 40508
  859.259.1133 / 502.637.3393 / 513.500.8839
  www.evercleangutter.com
  Our Operations Manager, James Barger, which is the same manager that visited Mr. Mullins’ home in
  2022, called Mr. Mullins to notify him we would come out and Mr. Mullins declined and informed James
  of a pending lawsuit for thousands of water damage to his home which he believes is caused by the Ever
  Clean Gutter System in place on part of the rear of him home.
  Gutters are rarely the cause of damage to INTERIOR of homes as they are positioned at the end of a soffit
  on the fascia boards, which can commonly be as much as 18 inches past the exterior walls.
  We have 20 plus years of very happy customers throughout Kentucky and are always interested in helping
  our them solve problems when it is associated with the Ever Clean Gutter System. Other exterior
  components, such as roofing, are beyond our scope and are typically the cause of interior water damage.
  Please feel free to contact us for next steps for resolution, as would like to be helpful to our best ability.