Complaints
This profile includes complaints for CHECKredi's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 44 total complaints in the last 3 years.
- 15 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Call me on Friday about a balance that I paid not only by checking account but also debit card. Was told that the hold would be removed on Tuesday was not told that it would take extra few days now…
Business Response
Date: 03/02/2023
Customer still has a balance outstanding from 2016 in the amount of $304.33. He has a history of bouncing transactions since then. His account cannot be reactivated.Customer Answer
Date: 03/02/2023
Complaint: ********
I am rejecting this response because: wrong person your talking about but I will see you in court…
Sincerely,
***** ********Initial Complaint
Date:03/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
CheckRedi charges fees that are arbitrary and they refuse to waive said fees. Their victims don't want refunds as they had no ability to refuse the fees in the first place. I'm also now being harassed by text message when I never consented to calls or texts from them as I never wanted to do business with them. They are aggressive and refuse to return the charges to the original business as they claim that they work for the business, which they do not. CheckRedi charges off the transactions and then maliciously goes after people in collections. I told them I would be willing to pay what I owe but not the fees CheckRedi imposed on the debt. That's because the charges were minimal but their fees are ridiculous.Business Response
Date: 03/02/2023
**** please close as outside the scope of the BBB. This customer did agree to the terms and conditions that you have on file. They are only wanting a refund.Customer Answer
Date: 03/03/2023
Complaint: ********
I am rejecting this response because I'm not wanting a refund. CheckRedi refuses to do anything other than constantly harass me by calls and texts like this one:Hey ******* ******* we are attempting to reach you in regard to your gas rewards payment program. We can help you get reactivated. Please contact CHECKredi by text or phone. This communication is from a debt collector. This is an attempt to collect a debt and any information obtained will be used for that purpose.
They are not either of the companies I have a business relationship with and they refuse to send the charges back to them because CheckRedi wants their fees in addition to what I owe.
Sincerely,
**** ******Initial Complaint
Date:03/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a SmartPay account with ********** ***** *that is connected to my bank account for ACH transactions. My bank account had to be closed immediately due to fraudulent activity. Unfortunately there were 2 charges (Feb 17 and Feb 22) from an authorized user after the account was closed. Those charges were declined. As a result, I was contacted by CheckRedi to clear the bill. I covered the transaction from Feb 17 along with a $35 fee. When I was contacted by CheckRedi regarding the Feb 22 transaction of $32.78 I offered to pay that but asked that they waive a second $35 fee which they refused to do. Given the circumstances and the fact that they approved a second charge 5 days later after the initial one was declined, I am asking CheckRedi to waive the second $35 fee. I don't feel I should be responsible for the second one. I would be happy to pay the transaction cost of $32.78.Business Response
Date: 03/02/2023
**** this person is only wanting a refund when he signed the terms and conditions. Please mark this as outside the scope of the BBB.Customer Answer
Date: 03/03/2023
Complaint: ********
I am rejecting this response because:The second transaction should not have been approved since the first one was declined due to account closure. I feel there is some responsibility here on the company side. I paid one $35 fee already. I think it would only be fair if I were not charges a second $35 fee.
Sincerely,
******* ********Initial Complaint
Date:02/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am in debt I have filed for chapter 7 bankruptcy I gave the claim number to the representative and told them that and they still withdrew the money from my account that caused more of a debt then I could bear these company needs to realize they broke federal law by doing this and they still haven't unlocked my account I would like them to have fines and reimburse my money this will also be a informing my bankruptcy attorneyBusiness Response
Date: 03/06/2023
The transactions took place after the date stated by the customer of his bankruptcy. He is currently reactivated but when filing bankruptcy on the items the account remains locked. We have left several messages for the customer to discuss these options with him and he has not returned our call.Initial Complaint
Date:02/09/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
received a random call on my house phone from CHECKREDI @ 3:55 pm Eastern Time today 2/8/23 asking to speak to me ******** *****.... about what i'm not sure. upon checking www.*****pages.com it says that this business is if the search is correct its a Payment Processing company. and i never gave this business my cell phone number which i've provided on this form but again is ************ within me hanging up on them on my phone phone which is: ************. they called my cell phone within 30 seconds of me hanging up on them. i don't know how the heck they got my cell phone number but they did and i have nothing to do with this business and never have and never will. i'm on a DO NOT CALL Registry list for a reason !!! from the reviews and stuff i've read they ain't legit.Business Response
Date: 02/09/2023
We are calling inregards to a returned transaction on your Fastrac account. You provided the phone number when signing up for the account. Please call our office at ************ to pay the amount due.Customer Answer
Date: 02/10/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** *****Initial Complaint
Date:02/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
GetGo& CheckRedi(CR) give .30 off per gal of gas when using their AdvantagePay(AP). Of course to throw those that dont care for brick and mortar banks off our game they dont allow cash apps checking acct to be used saying prepaid accounts aren't supported
Aren't all bank accounts prepaid? Paychecks and tax returns, utility bills, CC payments and my rent all use cash app but there's a problem with CR. I felt fishy but i push it out of my mind paying full price for gas until i took an auto loan from FNB and opened an FNB checking account to make payments easier. I then used it to set up AP and began using it. On 2 occasions CR has stolen money from me by processing my AP in ways that intentionally prey upon those of us living paycheck to paycheck. CR charges a STEEP $50 fee per returned payment. On each of the 2 occasions I had 2 trans process within minutes of each other even though they occurred hours and 24 hours apart respectively $200 in 4 transactions. The AP terms and conditions say that they will attempt to collect the payment 3 times if they have tried 3 times it is still unpaid the $50 fee is added. First I will never understand why in todays everything in an instant world NFTs still take multiple days to process but that isn't the fault of CR. CR however very obviously and in my opinion intentionally delays AP trans an extra day or 2. The quickest any of my transaction with CR was processed was 4 days. Most took 5 or 6. This random timing makes bookkeeping a nightmare for those scraping by paycheck to paycheck that happen to be the people most likely to need a program like this one. CR once finding out the charge bounced puts the charge through 2 more times back to back even knowing there is no money to cover them allowing them to charge the $50 fee or fees depending on when CR felt like processing the charge.Business Response
Date: 02/08/2023
Fees cannot be refunded due to the agreed terms and conditions. We do not report to the credit bureau.Initial Complaint
Date:01/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My banking account got hacked so I had to get a brand new account so I got gas at royal farms before that so when it was time the charge didn’t go through so it went to debt collection. When I called them they put it on a date where it come out in my new account. Well I forgot about it coming out and so when it popped out I thought I got hacked again so I got my bank to freeze it so I got my money back. I called them again today and I got told it was $86 because it got sent back. It was originally $36, I never got told that there will be a $50 fee if I didn’t pay the $36 for gas.Business Response
Date: 01/13/2023
All payments taken over the phone customers are told about the additional $50 fee if it returns again. I reviewed this recording and the customer was told this.Customer Answer
Date: 01/17/2023
Complaint: ********
I am rejecting this response because: when I first contacted them about the problem, they never said there was a fee until I called them back about the charged was $86. When I first saw the charge on my account I thought I got hacked because the name of it was strange so I got it frozen.
Sincerely,
******** ****Business Response
Date: 01/30/2023
When the customer first received the return she paid with a credit card on 12/30/2022. She then disputed that credit card on 01/06/2023. Items returned for No Account Found do not get a service fee for 10 days from the date of listing. This customer had passed the 10 day limit so a fee was added. The customer cannot be refunded at this time.Initial Complaint
Date:01/10/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went to ***** on Zeirdt Road in Madison, AL and purchased gas for $27.72 on November 3, 2022 at 5:39 pm. I made the purchase with ***** through their discount on their app with *******. My account was charged the $27.72 but was ALSO charged $40.67, which was NOT my purchase. I was on the phone with ***** and ******* for 3 days trying to get this erroneous charge of $40.67 removed from my bank account. I was assured by the a supervisor (*****) with ***** after 3 days and receiving phone calls being threatened with collections that this was corrected and taken care of on November 10th. I continued to receive phone calls from the collections agency after I was ASSURED by ***** this was taken care of. Today 1-3-2023, I received yet another call from CheckRedi (the collections agency) that I needed to pay the $40.67. I was on the phone with them in a 3 way call with ***** waiting on the supervisor ***** and was told she could not talk. After numerous phone calls and everyone saying the other had to fix it, this issue still has not been corrected and the supervisor ***** has still not returned my call as promised! I am sick and tired of the 3 different divisions saying the other has to fix this. I want the collections against me REMOVED and this taken care of ASAP!Business Response
Date: 01/11/2023
This was resolved and removed from collections on 01/03/2023. The customer was notified of this by CHECKredi on the same day.Customer Answer
Date: 01/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******Initial Complaint
Date:12/20/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Apparently using an app to pay for gas an initial card was billed but then after rejection billed to the correct card. Each time despite being billed correctly this company, check redo took out between 35-60 per event. I have the entire train of withdrawals from my account but they are still charging me because the FIRST transaction incorrectly billed the wrong card.Business Response
Date: 12/20/2022
Customer is required by the terms and conditions to make sure they are using the correct card. All rules and regulations have been followed. I am asking the BBB to close this case in purview.Initial Complaint
Date:11/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made a purchase at a Shell Gas Station, Black Mountain, NC. The receipt lists the address as *** ******* ** Black Mountain. The phone number is ************. I paid at the pump using my Shell app on my iPhone. The amount was $49.54 and the date was 10/19/2022. On 10/21/22, the amount was processed with our bank and it showed our balance to be negative. We have overdraft protection. The amount got returned and we were charged a $35.00 fee from CHECKredi. We disputed the fee with our bank and they reversed the fee for us. The $49.54 purchased was processed again and paid. Now, I am getting text messages from CHECKredi, stating they are attempting to collect a debt. I have seen other complaints about this company. I am not going to call them and be subjected to harassment. Every other complaint filed or noted online, indicates they harass people and are extremely rude. I’ve never run into this issue with purchasing gasoline. I do not want this to show up on my credit report either. I am not going to pay their fee and do not want to be contacted by them again.Business Response
Date: 12/02/2022
This need to be closed in purview as the customer signed the terms and conditions agreeing to the fee.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.