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Business Profile

Mobile Phone Service

Appalachian Wireless
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1.08

Average of 13 Customer Reviews

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Review Details

  • Bryan V

    Date: 01/01/2023

    A+ Rated? In WHAT UNIVERSE? This is absolutely the WORST mobile carrier I have ever had the misfortune of paying for their "service". 99% of the time my phone is in SOS mode because these GENIUSES decided to disable their entire 3g network without updating our phones. I WILL NOT PAY YOU MORE MONEY TO UPGRADE A PHONE THAT YOU FORCED TO BECOME OBSOLETE!!!
    Who the F at the BBB is rating this company A+ anyway? You cannot get an answer as to WHEN the damn Samsung permissions are going to be granted once more to use WIRELESS over IP to make a phone call, instead of forcing us to into ROAMING fees. This kind of corporate abuse MUST STOP, We the People are sick and tired of the fascism in the corporate world. How much did the FBI pay you all to kill our cell network? How much did the NSA pay you to keep it a secret? How much is the White House paying you to give up all of our personal data to China? HOW MUCH? Fix this garbage immediately. You've been warned.

  • Margey C.

    Date: 12/13/2022

    Bad service bad connection very bad problems with there service

  • Billy W

    Date: 10/22/2022

    Do you have to give 1 star? I been with Appalachian Wireless for multiple years. I used this as my business contact number. In the last year their service has been horrible. I have complained since December 2021 about not getting calls, voice-mails, or texts. I received voice-mails twice in 6 months. My business suffered because of this. I had multiple customers calling and texting me that didn't go through. They know this because I did complain multiple times. In June I received 46 voice-mails at once. I was actually able to salvage 1 customer who threatened to call another business if I didn't return his call that day. They thought I was ignoring their calls. After my last complaint the gave me 1 month of my bill. I'm was paying $300 a month for useless phones. They blame it on other carriers you roam on. I have talked to V****** and the say it is Appalachian Wireless's issue and they blame others. I switched over to V****** and haven't had a problem since and my business has improved over 10 times previous. So I guess we are forced to pay for a service that does not work. Recently they also lost complete service in a local area and it is widely known. They advertise nationwide coverage but actually it is a eastern Kentucky only coverage and not a complete coverage of that. I want out of my contract for their breach of contract. Why pay $300 per month for a paper weights. 0 stars for you Appalachian Wireless.

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