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Find a Location

Re-Nu Restoration LLC has 1 locations, listed below.

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    Business ProfileforRe-Nu Restoration LLC

    Crawl Space Encapsulation

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    This business provides basement waterproofing, crawlspace encapsulation, mold remediation, and drainage services. 

    Business Details

    Location of This Business
    660 US Highway 41A, Henderson, KY 42420-4634
    BBB File Opened:
    5/2/2022
    Years in Business:
    3
    Business Started:
    1/15/2021
    Business Incorporated:
    1/15/2021
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Nathan Durham, Owner
    Contact Information

    Principal

    • Mr. Nathan Durham, Owner

    Customer Contact

    • Mr. Nathan Durham, Owner

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/21/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    This company was Hired to resolve a water drainage problem on our property. They install a drainage system that was a fail. After weeks of calling and texting they came back and redid some of it. In the process they scattered gravel all over the property (this WAS a maintained area). After more calling and texting they came back scraped an area to remove most of the rock into large piles on the property and made another attempt to correct the drainage problem. A worker hand drew a picture of the plan of what he thought would work asked us if we agreed and asked us to sign it to which my wife ***** did (I am blind in my right eye and don’t see well) we are not drainage experts that’s why we hired them. They worked again on drainage ditches we received a rain over the weekend again failed. The worker who drew the picture did come to the site on Sunday to see problem areas. Monday was to wet to work on areas and Tuesday while we were at an eye Dr appt company came and pulled out leaving no explanation and leaving piles of dirt mixed with gravel and a pile of gravel all large piles! We are 64 years old my husband is disabled and this was left for us to deal with. We are now out thousands of dollars and a mess. We did try to contact owner ****** ****** but was never able to speak to him. We left a honest review on the company Facebook page and ****** sent a text telling us he had filed charges for harassment!
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    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    Tri-State Better Business Bureau, Inc.

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