Business ProfileforCaribbean Tours & Cruises, LLC

Debit Card went missing on 3/09/2024 A charge was entered on my debit card ending in ***** **** ** **** ****** ****** ***** ** **** ***** I checked my online bank app on the evening of 3/9/24 due to my card was missing, saw two transactions were pending, one for $100.00 and the other for 1698.60 After investigating I found out a trip was booked and charge to my debit/credit card, I immediately called my bank and reported the card stolen/missing I contacted *** ********* ****** Monday morning on 3/11/24, due to there customer service is only open M-F from 9am to 5pm, spoke with ***** ******* who stated "no problem, you are in the window of cancelling this reservation and will get a full refund. *** ****** ****** A few hours later I received an email from ***** stating they could not refund my money due to my card had been reported stolen and my account was closed I called my bank and spoke to ****** Tel ************ who stated the company could refund my money and it will go into my account even the debit card was de=activated Called ***** ******* and told her the transactions would be able to go into my account per my bank, per ***** they had tried refunding me several times and it would not go through, called my bank back, spoke to ****** who checked transaction history and told me they had not attempted once to refund my money. I called *** ********* ****** again, this time spoke to *****'s manager named ****** who stated the refund would need to come from ******** ******** 3/11/2024 Called customer services at ******** ********, gave them the confirmation number which was given to me by *** ********* ****** (******* after two hours of being on hold spoke to a representative named Tan who stated the airlines have nothing to do with the refund due to whomever booked this trip booked it with a third party travel agency therefore since it was not booked directly through them they cannot refund my money or even give me a flight credit