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Business Profile

Heating and Air Conditioning

Ware's Heating & Cooling
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Ware's Heating & Cooling's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/28/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In July 2024 ****’s Heating and Cooling worked on a HVAC rough-in at my new construction home. The rough in was inspected on 7/11/2024 by ***** ******** reporting some duct in crawl is R4 and needs to be changed to R6, supply boots need to be insulated to R6. The initial inspection passed, in the inspector’s words “as to not halt progress on the house,” but above issues needed to be corrected. **** told the builder he would return to correct said errors if paid for the work he had already done, despite not being completed properly. Builder advised **** that once work was up to standard, he would be paid. Due to Mr. **** being unwilling to fix the work up to standard, another contractor was brought in to fix and complete issues left behind by **** so that it could pass final inspection and not halt progress on moving in. Builder did not receive an invoice until 10/10/2024 $5,760 from ****. I was notified on 11/1/2024 that ****’s Heating and Cooling filed a lien against my property for $5,760. He was offered $2088.90 for the 2.5 tone Fan Coil, 10Kw for 15 Seer Fan Coil, and labor. He was not offered the complete amount due to the cost of rework that was required to complete his substandard work. **** did not agree to this and was paid $5,760 for the lien to be removed in order to obtain the mortgage needed for my property.

      Business Response

      Date: 04/29/2025

      Rebuttal for Customer Complaint:


      Customer: ****** *******
      Address: **** ****** **** ***** ************* ** *****
      Builder/Contractor: ***** ******* Contracting
      Local Inspector: ***** ********


      The job started as a New Construction job with no tenant in the house, no contact was made with ****** ******* but instead with ***** ******* Contracting. **** **** (president) spoke to ***** about issues regarding outstanding balances for this and other jobs and asked for a quick and professional solution to the conflict.
      Let the record show the outstanding complaints and lawsuits for ***** ******* Contracting (not a BBB Accredited LLC)
      The Rough-In Inspection was completed and passed inspection by ***** ********. ***** ******* Contracting was then billed 60% of the total job as per agreement. The remaining 40% was to be billed after the Final Inspection completed.  


      ****’s HVAC Technicians used R-4 Insulation (double wrapped) to meet the R-6 requirements as stated by the instructions of the insulation and the usual practice for ****’s HVAC, that hasn’t failed a state inspection. 

      Timeframe for inspections as follows:
      - July 11th 12:33pm ****s HVAC passed Rough -In Inspection
      - July 11th 12:49pm Builder/Contractor cancelled ****’s HVAC Permit, and had another HVAC Contractor take over without bringing the change to ****’s HVAC attention.


      **** **** (President) has NEVER spoken to Customer ****** *******. He most certainly never informed Ms. ******* he would be returning after receiving payment. All contact about the jobs and payment was between ***** ******* and **** ****. **** **** didn’t know ******’s name until he filed a lien on the (3009 Throne Tree Ln.) Property. The lien was placed to due non payment. 

      Please see our supporting documentation attached. 



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