We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Used Car Dealers

EZ Car Connection, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/15/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 7th 2025 purchased a 2017 Nissan Murano from Ez Care auto on Versailles road had to get 2 loans out over 28,000 dollars to not to be told about a 90 day warranty also didn’t inform of the sun roof was leaking into the car on the window and door handles they knew it was leaking cause they only had one plastic on one seat and floor I didn’t know till it rained but didn’t protect the window motor. Also the transmission is going already with slipping and jerking gotten 2 diagnostics test and a fuel system looked at they informed the transmission fluid is good and not low but it is going out. Come to July I informed the sales rep Anthony of this he stated that my loan didn’t cover a warrant so I would needed to pay cash for one didn’t inform me of that I did give him a check for 4,000 he also didn’t inform of any issues with vechice when I asked him and his other associate if there was any issues with the car he just bragged about how it was a great car so I think he misrepresented the car and it worth and lied to our face about it’s condition and using bible verses cause my mom is a pastor is low as well

    Business Response

    Date: 07/16/2025

    Customer did purchase the said vehicle on that date. However, they purchased the vehicle for $17,149 plus taxes & fees. I have uploaded a picture of the actual pricing. They placed a $4,000 down payment and financed a balance of $14,748.94. The customer purchased this vehicle used with 97k+ miles on it and in AS-IS condition. They were offered extended warranty/vehicle service contract options and declined any coverage. I have uploaded copies of these forms they acknowledged, signed & have copies of. They chose to neglect any coverage that would assist them or cover breakdowns & repairs, such as in this case.

    At the time of purchase, the vehicle was in good condition with none of these issues present. This is the first we've been made aware of any issues. We can not speak to the validity or not unless we actually diagnose the issues ourselves. The customer will be 100% responsible for any repairs and we will NOT offer any assistance. We wish them the best.

EZ Car Connection, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.