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Business Profile

Tree Removal

Branching Out Tree Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Removal.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/21/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 14th, 2025 an employee came to look at 2 trees to cut down at our house. We agreed I’d do $500 down when I got to sign a contract & $200 2X a month to equal out to $1,800. March 18th the “owner” came to collect my $500 but didn’t provide a contract. Multiple occasions there were rescheduling when they’d come & no call no shows. When I requested my $500 back on April 7th the “owner” stated that they “don’t do refunds” & that he “stated” when he came by on March 18th that they were going to “get started when I made my first payment”. The 1st employee I spoke to came by on April 9th to bring me a contract & collect another $200 to “officially start the job on April 10th no later than Friday April 11th” and yet another no call no show so I requested my $700 back from the owner. At that point I read the contract & focused on their cancellation policy and gave a 48+ hours notice to cancel the job to be refunded. The owner starts saying that if I was to get ANY money back they had a “15% cancellation fee” and I told them to not show up to my house or I would contact the police & have them removed from my property. He then said that “ The cancellation fee is 25% of 1800 you do the math”. My boyfriend then contact both the owner & the employee to discuss things & he was told they’d be here April 15th. They never showed & said that a job they were working on took longer as expected (which is okay) & they’d be here April 17th. When they didn’t show up YET AGAIN, my boyfriend tried to call & send another message and he’s now blocked.

Branching Out Tree Care is NOT a BBB Accredited Business.

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