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Business Profile

Roofing Contractors

Paramount Roofing
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/29/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed a contract with **** Palmer and Paramount roofing on 4/14/20 to install a "Premium #1 Grade Standing Seam Roof" (see attached contract).
    During installation, I questioned **** on the number of roof fasteners he was using to hold down the roof, but he assured me his installation procedure met the required building code and had provided excellent service for all his previous installations. In addition, he indicated that he stood behind his work and if I had any future problems I could just give him a call and they would take care of it.
    Sometime during the month of September 2022, I noticed substantial wind damage had accured to one corner of the new roof. A few days later, I called **** to report the damage and he indicted that he would get with his installation crew and see when they could schedule a site visit to check on the damage.
    Since that initial contact, he has never tried to call me back or stop by the house. Initially, giving him the benefit of the doubt and thinking he was just busy, I wasn't too concerned, but it quickly became apparent that he was refusing to take my calls. Over the last several months I have continued to try and reach out to ****, with no luck. It seems he would rather ignore the problem, than try to get it resolved. I have continued to try and reach out to ****, calling him sometimes several times a day, multiple days each week, over several weeks (now stretching into months) at a time, as well as leaving multiple messages, with no response. I hope you have better luck!
    DESIGN INFORMATION
    If upon reaching Paramount, they try and claim some sort of "extreme weather condition" exceeding the requirements of the *** was responsible for the damage, I have provided the following information:
    As required by the ***, the roof installation for ANY building or structure in KY, should have been designed for 81 MPH. Per the records at the Bluegrass Airport Weather Station (see attached link), ********* has not seen any wind gusts exceeding 45 MPH between August and November of this year (2022) when the damage occurred. This obviously leads to the conclusion that the roof damage was not caused by weather conditions exceeding the *** design parameters, but rather by inadequate and substandard installation work by Paramount Roofing and should be repaired or replaced by them, per the original contract guarantee.
    SUPPORTING INFORMATION
    2018 Kentucky Building Code, page 60, Section 1609.1.1: The nominal design wind speed on any building or structure in Kentucky is 81 MPH
    As recorded by the weather station at Bluegrass airport (https://*******************************************Weather-during-2022-in-L*************************-United-States), the maximum wind gust recorded in ********* between August and November 2022 was less than 45 MPH.

    Business Response

    Date: 03/02/2023

    Below response was transcribed to BBB staff .

    Paramount Roofing has been serving the community for over 5 years and apologize in the delay getting back to Mr. *****.  I'll be glad to go back and look at the roof if Mr. ***** **** reach out to me on my cell ************.  If not me personally, my manager ****  meet Mr. *****. and come up with a mutually amicable resolution.

    Best regards, 

    ******* ******* *****

    Customer Answer

    Date: 03/08/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




    Sincerely,



    ***** *****

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