Business ProfileforFinal Touch Crew, Inc.

After receiving service for an intoxolock at Final Touch Crew in Frankfort,Ky I’ve noticed that my radio screen had an cracks in the right and left corners on the INSIDE of the screen. So I contacted Final Touch Crew to let them know that my screen was broken during the installation. The customer service representative stated that they would look at it when the device is recalibrated. Fast forward 4weeks when it’s time to get the vehicle recalibrated. When talking to **** the owner to make my payment for the recalibration and to talk about the cracked screen. He stated that he wasn’t at fault for the screen because they don’t go through the radio to install. But somehow my radio is cracked from the inside after the installation. **** also stated that he had paperwork documented that the screen wasn’t broken during the installation. But when asking for the paperwork he couldn’t provide it and stated it would take 2 hours for him to find it. Which seems a little unusual. When I told **** I can show him dated pictures that I took from the day of the installation until now he refused to look at it and got VERY aggressive and made an racial remark saying ‘’ I just told him (my husband) we’re not at fault and that black guy is my witness. I stated why not say this guy instead of putting an race on it. He said he’s black what do you want me to say he’s Korean’’ It was so unprofessional and heartbreaking to see an business owner handling situations the way he did. I will never do business with this company ever again.