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          Lipps Pool & Spa, Inc. has 1 locations, listed below.

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            Business ProfileLipps Pool & Spa, Inc.

            Pool Contractors
            BBB accredited business

            Contact Information

            1033 Burlington Pike

            Florence, KY 41042-1235

            Visit Website
            Email this Business
            (859) 371-3291

            Business hours

            8:00 AM - 5:00 PM
            Business Hours
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM

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            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 10/3/2012

            Years in Business: 43

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Lipps Pool & Spa, Inc. in Florence, KY offers swimming pool construction and supplies.

            Business Details

            Location of This Business
            1033 Burlington Pike, Florence, KY 41042-1235
            Email this Business
            BBB File Opened:
            1/7/1988
            Years in Business:
            43
            Business Started:
            1/1/1981
            Business Incorporated:
            1/5/1998
            Accredited Since:
            10/3/2012
            Type of Entity:
            Corporation
            Hours of Operation

            Primary

            M:
            8:00 AM - 5:00 PM
            T:
            8:00 AM - 5:00 PM
            W:
            8:00 AM - 5:00 PM
            Th:
            8:00 AM - 5:00 PM
            F:
            8:00 AM - 5:00 PM
            Business Management
            • Mr. David Lipps, Owner
            • Mr. Damon Lipps, Owner
            Contact Information

            Principal

            • Mr. David Lipps, Owner

            Customer Contact

            • Mr. Damon Lipps, Owner
            Additional Contact Information

            Fax Numbers

            • (859) 371-8702
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Hiring a pool contractor

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/23/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            The pool company broke the seal with the light conduit and is refusing to refund hired diver cost to find leak after liner replacement. Pool was not leaking prior to light inspection and liner replacement. Lipps manager stated refund of diver cost would be provided if his team was found to be at fault. Diver noted that conduit hole was not epoxied which resulted in 1/4 inch water loss per hour for approximately 16 hours before being repaired by diver. Lipps management/owner is now denying liability despite having done the work inadequately on the light.
            Read More
            Read 1 More Complaints

            Customer Reviews

            2 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Sharon S

            05/12/2023

            Ordered an above ground pool months ago and contracted with the person they recommended to install. Installer showed up but no pool. Had to reschedule the install and was told pool would be delivered that day. Well, it wasn’t and when we try to call the next day, the phone just rings and rings. Went with a local company to try to support local businesses.

            Lipps Pool & Spa, Inc. Response

            05/16/2023

            Neither the purchaser of the pool or the installer that the purchaser contracted with to do the installation contacted Lipps Pools with a requested delivery date. At least one weeks notification is required for any and all deliveries. Lipps was not contacted until the actual day the purchaser and their installer had planned to install the pool. Once Lipps was notified, the pool was able to be delivered within 3 days during the busiest time of the pool season. This was a failure by the purchaser and/or their installer to provide adequate notification, not a failure by Lipps to respond.
            Read 1 More Customer Review

            Local BBB

            BBB Cincinnati

            More Info on Local BBB

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            BBB reports on known marketplace practices.

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