Business Profile

Home Builders

Fischer Homes Greater Cincinnati

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Complaints

This profile includes complaints for Fischer Homes Greater Cincinnati's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

49 total complaints in the last 3 years.
14 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/30/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We built our *********** ********** home with Fischer Homes and closed Nov. 10, 2022 and had the yard seeded and strawed, however, we have had no grass grow even with following their guidelines. The landscaping that we paid for was not done properly and we know they are aware as they are no longer using the company that provided our landscaping. Trees and shrubs were not planted correctly resulting in them dying. The yard was left with nothing but rocks, limbs, building debris and subcontractors garbage. We contacted Fischer Homes to come out and look at yard since we are still in warranty phase and have yet to have a reply. Emails and photos have been disregarded and gone unanswered. Spoke with Sarah in Customer Service who asked me to give her two business days for a response and have yet to hear back from her, that was a month ago. Buyers beware of building with Fischer………
Business Response
Date: 07/11/2023
Dear Better Business Bureau,
Fischer Homes is committed
to an exceptional customer service experience. We have reached out to our yard installation
trade partner about this home and requested the yard be overseeded and fertilized.
This will take place during the week of July 17th.
Our Field Manager was not made
aware of any issues with the landscaping but will make a site visit to review
it with our customer.
Thank you for your continued service and allowing Fischer Homes the time
to evaluate this matter. This resolution should bring this warranty matter to
an amicable resolution.
Sincerely,
Fischer Single Family Homes
Initial Complaint
Date:05/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We bought a Fischer home recently. Closed in April 2023. Closed without grass as this was "weather permitting." That's fine. What is not okay, is that Fischer has prioritized lawns to be completed that have not closed yet because they are no longer allowed to close without the yards being complete since the weather is nice now. Absolutely not okay and terrible customer care/ satisfaction. Myself and these other homeowners have purchased our homes, we should have our yards completed first. We are getting put to the bottom of the list so Fischer doesn't lose a dime and have to push back closing on another home because the yard is not complete. Meantime, I have kids who have not been able to play outside our house since we moved in. Not okay Fischer, be more considerate of your buyers.
Business Response
Date: 05/18/2023
Dear Better
Business Bureau,
Fischer
Homes appreciates the opportunity to respond to the yard installation matter. We
value our customer’s opinion and understand the frustration.
Fischer
Homes does not put yard installations ahead of another for the reasons in the
complaint. We are bound by the lending institution’s requirements and must
install a yard as soon as they see the weather fit to do so. This is not for
Fischer to get a closing in, it’s more due to the many situations that the
closing customer has set up. They have a multitude of scheduled events, that
include moving companies, the end of their current lease, storage space is termed
and a plethora of similar events. The closing itself is a month of preparation.
Fischer
Homes knows the home will close at some point, but if the conveyed target date
is achieved then all those events were pre-scheduled. I’m sure our customer
understands this, since they just went through the process a few months ago.
We sincerely
apologize that the early spring closings have this requirement, and we work
hard to accomplish yard installs for both those about to close and the weather
permitted winter closings. Our goal is to have our yard installation trade
partners perform as many as possible when it’s dry enough to do so.
This yard
will be installed no later than March 26th.

Sincerely,
Fischer
Homes
Dayton
Initial Complaint
Date:05/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Our home was built 2017-2018. The paint is missing on some areas completely and the rest is washing away. It looks terrible. We are now collecting estimates to re-paint the house professionally and correctly. The cost is going to be around $5,000-$6,000! This is unacceptable for any new home, especially a "Masterpiece" home! We would like Fischer Homes to pay for us to have the terrible paint job they provided redone.
Business Response
Date: 05/05/2023
Dear Better Business Bureau,
We understand the effects that extreme weather conditions can have to exterior paint on a home. We spec a high quality exterior paint for just this reason. However the freeze thaw cycles in the winter and extreme UV rays in the summer can breakdown even the best paint products.
We put together a Homeowner Use & Care Guide with a plethora of information on care and maintenance for our customer's new home. We have a dedicated section entitled Homeowner Maintenance Checklist, which has monthly, every six months, and an annual recommended checklist. I have this chapter attached for you to review. There's an Exterior Finishes portion in the annual recommendations that states - check exterior painted surfaces for damage or weathering and repaint exterior after the first two to three years. The Homeowner Use & Care Guide is conveniently located in every customer's Homeowner portal on our website.
Our customer's home is six years old at this point and should have been repainted at least two or three years ago. We would highly recommend this take place soon to protects the products that require paint coverage to maintain their integrity.
We appreciate the opportunity to respond to these matters.
Regards,
Fischer Homes
Initial Complaint
Date:03/14/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi ****,

Fisher homes has reached out to me and provided me the referral gift card as promised! Can you please close out the case as the business has successfully resolved the complaint to my satisfaction!

Thanks,
****** ******mmediately provide me with the $250 referral gift promised to me for referring my sister to build a house with their company. I am also requesting that Fischer Homes review their customer service practices to ensure that this kind of situation does not happen to other customers in the future.

Thank you for your attention to this matter.
Business Response
Date: 03/21/2023
Dear Better Business Bureau,

Our customer has been issued the promised referral check. Fischer Homes apologizes for the delay, and have made it known to those responsible for processing the check request that this time frame is unacceptable.

Sincerely,

Fischer Homes
Initial Complaint
Date:03/08/2023
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
****** ****, the project manager came made another trip to our home on Friday, March 10th, stood in the master bedroom, the family room, and the kitchen area and made video recordings of the noise that the siding was making for at least 10-15 minutes. I asked him about the gutters again, and he informed me that the gutters are supposed to make those loud noises and spill out over the sides like they are flooding. ****** **** then came back out here with **** Fischer's siding guy that originally came out here and added tape to the siding in the back of the home when the window was about to fall out. *** took off a few pieces of siding on the right side (pictured), added a little bit of caulking in some spots, put the siding back on and said it was fixed. *** then lifted a few pieces of siding off the back of the home and replaced the tape that he had installed a few months ago. When he removed siding from the left side of the home, he didn't see any issues. This entire repair is on video and is too large to send to the BBB. The sounds of the trains at least 2 miles away still sound like they are coming through the house and the wind is still ripping through the siding. The rain from the gutters is now running off down toward the foundation, but this issue hasn't been addressed, because ****** believes it is normal, it's not normal. He is coming out here again on Wednesday, 4/5 @ 9am, but we would prefer an independent contractor to come and take a look at the problem, because Fischer has had several opportunities to make this right.

Regards,
**** *****

id that they would be here on Tuesday, 3/7/2023 to stage the house for tearing out all the siding. We texted *** and left him a voicemail message yesterday, but he hasn’t returned our call. We sent two emails to ****** J*** last night and ****** called him today. ****** informed us that *** was waiting for materials to come in, he should have contacted us. Today, ****** is saying that he is still waiting for the approval for the siding to be torn out and reinstalled because they don’t know exactly what is making the ungodly sounds between the walls when the wind blows.
The microwave is dented and is still waiting to be replaced, several technicians have come out to look at it, but no resolution. The other items remaining to be repaired, replaced, or installed are the retainer wall in the lower-level walkout, the sod in the front and back of the home, the siding on both sides and in the back, the uneven front door, and the gutters on both sides of the house.
Business Response
Date: 03/13/2023
Dear Better
Business Bureau,

The Fischer
Homes Customer Care and Field Managers have both completed warranty work on the
home. We reached out to them to see where they are in the repair process. Our
main goal is to achieve 100% customer satisfaction whenever possible.
The Field
Manager reported back that he explained the appearance of the microwave having
dents is actually the indentations in the manufacturing process where the bolts
that hold it in place seat into. This is the same on every similar GE model. He
had the sod replaced after installing a new daylight drain, and the rear yard is
seed and straw.
The small
retaining wall at the rear walk-out was installed as a courtesy to deter a wash
out area while the yard was being established. This was not an item on the
selections or blueprints.

The Customer
Care Manager made another site visit during a windy condition last Friday and
has the vinyl siding contractor scheduled to remove some of the siding in the
areas he heard the noise they described.
Fischer
Homes remains committed to follow through with the warrantable matters that
fall within the Performance Standards agreed upon. We’re confident that we can
perform the obligations within the one-year limited warranty and resolve these
amicably.

Thank you
again for your service,
Fischer
Homes
Business Response
Date: 03/21/2023
The Customer
Care Manager and the Vinyl Siding installer met at the home and removed
sections of the siding to inspect for the cause of the alleged noise. There were some
areas reworked and reinstalled, but the customer has since communicated that they believe some of the noise is still present. The customer did maintain audio and video
recording of everything the trade partner and the Fischer Homes associate performed and said while onsite.
The Customer
Care Manager plans to return with the Construction Manager to review the next
options with our customer. The warrantable items will be completed in a ***ely
manner.

Thank you,

Fischer
Homes
Initial Complaint
Date:03/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For 9 months, Fischer hasn't been able to pour a bank of mailboxes. Once they did, they have not gotten us the key--It's been 2 months. We've accrued hundreds of dollars in late fees, had to contact all companies for end of year tax statements, and have listened to their lies that it's the post office's fault.

We expect a mailbox key. Not a big ask after 9 months of lies.

We expect a $500 in reimbursement of fees.
Business Response
Date: 03/09/2023
Dear Better Business Bureau,
I am sending an account of the events from our Community Design Project Manager. He has a very detailed description of what led to this matter and that this customer could actually have had their keys as of February 22nd. We sincerely apologize for the inconvenience to our customers, but we were not lying when communicating the postal situation.
On Friday March 3rd 2023, I spoke
with ******* *******, the postmaster of the ******* Post Office. She
stated that keys have been handed out to customers of this box since Wednesday,
February 22, 2023. Customers who do not have keys have not come to the
USPS ******* Branch and shown proof of residency. Following proof of
residency, keys are delivered to the address by the carrier, per *******
*******. Per our discussion on Friday, I have compiled the below record
of correspondence relating to mail delivery issues in the new sections of
****** ***.

The USPS approves box locations and is
responsible for assigning each home to the exact box within a CBU unit.
The locations for the new Masterpiece, Designer, and Patio sections of Shaker
Run were approved by ******* ***** on November 17, 2020, and a Mode of Delivery
Agreement was signed by ******* *** of the ******* Post Office on August 4,
2021. Typically, this is the end of our involvement as the post
office hands out keys to residents.

On August 31, 2021, there was a CBU mail
delivery issue at ****** *** caused by the USPS. A carrier refused to
service boxes which were installed, per plan and as required by the municipality
and approved by the USPS. GCL contracted ******* *****, then the Manager
of Address Management Services, who referred the issued to the local branch
(William Guy and ******** ********- USPS *******). The USPS restarted
delivery following a September 3, 2021 email from ******* *** (USPS *******).

On December 29, 2022, the homebuilding
construction team noted that an approved location of one box (Sand Trap) on the
CBU plan was several homesites into a phase which had not yet been developed,
due to a moved phase line. On the same day, an alternative location was
identified. On January 25, 2023, it was learned that the pad had
not been poured for the previously referenced box. Per conversation with
**** ***s, the concrete contractor was to pour that pad ASAP.
Simultaneously, the ******* Post Office refused to hand out keys to boxes
in ****** *** at this time. GCL/Fischer Homes provided copies of
documentation of approval and courtesy copies of addresses at this time to
********* ****** (USPS- *******), as requested by Jeannie at the ******* Post
Office, and were told that keys would be handed out. On February 1, 2023,
******** ****** confirmed receipt. Subsequently, on February 3, 2023 ****
(USPS- *******) requested this documentation again, further stating that
delivery would occur upon receipt, and ******* ******* was copied on this
correspondence. We followed up again on February 21, 2023 and was
told by ******* ******* (Postmaster- *******), that she had been out for five
weeks, which had caused the confusion and that if customers came to the branch
the next day, keys would be issued immediately.

Thank you,

Fischer Homes
Initial Complaint
Date:01/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Silicone-based grout sealer to the ceramic tile grout was applied to all grout. Not sealing a shower bench has never been an accepted practice. Please provide in writing that this was an accepted practice 8-9 years ago per **** standards. **** standard ******* details the waterproof membrane for tile used in wet locations such as a shower stall. Due to your poor construction quality, I now see that I'm missing studs behind the shower walls per the instructions of the shower base that was installed. I guess this is also lack of homeowner maintenance?? Please provide a copy of the inspection report.

Regards,

****** ******
Business Response
Date: 01/26/2023
Dear Better
Business Bureau,
Fischer
Homes has reviewed the submission from the customer and our response is as
follows.
The home was
constructed in 2014 and was permitted under the 2013 Residential Code of ****.
The local building department approved and performed the inspections and issued
a final Certificate of Occupancy.
Eight plus
years ago the construction process and scope for the shower was Hardie board over
the framing and the ceramic installed directly over it. This was an acceptable
building practice and thousands of homes were constructed in this same manner. We
have no record of systemic issues being reported as a result of this common
homebuilder practice.
In 2014 as
all of the years prior and forward, our Homeowner’s Use & Care Guide had
specific instructions for homeowner’s to follow to maintain this product in
their home. In chapter six Homeowner Maintenance Checklist there’s an After
Move-in section (Bathroom) that recommends applying a silicone-based grout
sealer to the ceramic tile grout. And then again In chapter eleven – Ceramic Tile,
we have very detailed use and care instructions about grout sealing and why it
is important. We also recommend maintaining the caulking and fill any areas
where there might be a void in the grout over the years. We have attached both
pages from the Homeowner Use & Care Guide from 2014 for reference.
We’re very
sorry to hear that our customer from 2014 is having an issue with their shower
in 2023. However, it is not the result of the Hardie board but more the lack of
following our homeowner use and care instructions.
Thank you
for your service and giving Fischer Homes the opportunity to respond to this
matter.
Fischer
Homes
Business Response
Date: 02/06/2023
Fischer Homes stands by the original response. The **** Standards our customer is referring to are for the mud pan shower floor, not the bench and walls.
Cracked grout, lack of caulk maintenance and grout sealer are the contributing factors that cause this type issue.

Thank you,

Fischer Homes
Customer Answer
Date: 02/07/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
This is being rejected because the business is not offering any help nor any solutions other than blaming the home owner. Speaking of, the business would have no idea if the grout was or was not sealed. Nor would the business have any idea if the grout was or was not cracked. The fact is the shower install quality is mediocre at best and the business is shifting blame to the homeowner with ZERO evidence. I will be sure to share this with as many future customers as possible.

Regards,

****** ******
Initial Complaint
Date:12/20/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

*** * **** **** ****
We would like to understand how
this will be any different than what we have been dealing with for the past 10
months? We have been working with the Fischer Field teams to date and have not
received results. My wife and I continue to communicate, follow up and
have missed countless hours of work to meet with Fischer’s field teams,
contractors and send communication and re-communication. They do not
follow up and have not done what they say they are going to do for
months. How will this be different? We continue to have to explain
the same issues to the same people within Fischer, the lack of follow through
and resolution is concerning.
Is Fischer going to start coming to
the house on the weekends and evenings to accommodate our schedule? They
don’t even show up with the contractors to manage expectations, my wife and I
are left that responsibility. Are they going to start respecting my time
and property and pay for my time? My wife and I get to clean up after the
contractors, when they leave and added bonus. We need them to commit to
results in a timely manner and to respect our time and property. It
should not take two different field teams and 10 months to find a source of a
leak and get it resolved. “we’re starting to investigate other building components.”
This has already been completed per the Field team and concluded it was the
window. Thus, the new window installation. Now we are back to discovery?
See the frustration? What were the other inspections?
We are concerned about what else
this leak has affected? Moister and mold? It has been since before
occupancy that this window has been leaking. We have had standing water,
running down the wall puddling on the floor. These videos and pictures
have been shared with Fisher more times than I can count, and we still have not
gotten it fixed. As we have communicated to date, we have not seen
results, respect of time, craftmanship or follow up thus far from Fischer Field
teams. Two different teams as of now.
We need commitment that this will
be different. You have to understand how we do not have faith that
working with the same Fischer Field team and contractors will get
results. To continue with the same course of action, wasting time and
subjecting our property to further delay and damage is not acceptable. We
need something from Fischer that is going to restore this relationship other
than the response we just received. It's disheartening that Fischer
subjects their customers to having to work so hard to get leaks fixed. You
can only imagine the other things most including my wife and I let go because
it's too much! That is what they do, push everything back on the customer
to fight to get what they pay for! Rant concluded.

A very tired and frustrated customer.

ntative came with the window people to manage the installation or to follow up on if it was installed properly. No follow up from Fischer on next steps to get the damaged wall fixed and now it is leaking yet again! This window has been leaking and showing water damage since our final walk through and has never been fixed properly! We are unable to get Fischer to handle the issue correctly, thus why we are using this forum. We have servile detailed communications; we can provide where we have contacted Fischer to get this resolved. With the limited amount of room to convey all the details we have removed many communication points. Well over 30 touch bases and neuroses contractors coming out.
Feb. 23- Final walkthrough, we brought up the paint discoloration under the owner's bath window and was told that was due to the window being on backorder and installed late. They just needed to repaint and would do so. March 2nd- Walkthrough before closing, paint discoloration was still there. Fischer communicated that the painter must not have used kilz before they painted and that old moister is coming through. They would resolve. April 29th- Contractors come out to paint and kilz the wall around the owner's window. June 7th- Owner's bath window is leaking. Water is all over the floor and running down the wall. Videos and photos shared with Fischer. Sept 2nd -Communicated to Fischer- the owners bathroom window is still pealing and showing water damage again. I do not have much confidence in them fixing it properly at this point. Provided Photos. Sep 9th-Fischer, “Tuesday 9/20 for us to come by and water test the window instead of waiting for a rainy day? Also, the exterior door company can come that morning as well to address the leaking at the rear door. “
Business Response
Date: 12/27/2022
Dear Better Business Bureau,
Fischer Homes understands that our customer is discouraged
that the window matter hasn’t been resolved to date. We continue to
troubleshoot the window issue and will do so until it is resolved.
Certain warranty items such as leaks can take time to
resolve, but our field team will follow through for our customer. Since the window
replacement has not been brought conclusion, we’re starting to investigate
other building components.
Again, we apologize for the leak source not being discovered
to date, but we’re going to continue to work through it until it is.

Thank you again for your service for all involved.

Fischer Homes
Business Response
Date: 01/06/2023
Dear Better Business Bureau,

Fischer Homes continues to fulfill our warranty obligation to our customer. We apologize for any frustration our customer has experienced, but we're not neglecting to perform the warranty repair.
We will continue to work through this matter and achieve a resolution as soon as possible.

Thank you,

Fischer Homes

Customer Answer
Date: 01/25/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
This is not a resolution. We still are not convinced that this will get resolved properly and still are not getting an action plan. We have met at the house with a fisher rep back on the 9th and just today 1/25 heard of an action plan that is clearly not detailed as requested.

Regards,

**** ****
Business Response
Date: 01/31/2023
Our Construction and Customer Care Manager have both been corresponding with our customer. Details of he warranty repair have been relayed.
The window company that supplies and installs our windows received the new window last week. They've contacted the customer about scheduling the install on February 8th, but have yet to receive confirmation.
Once we establish the install date, we will follow up with any paint and drywall repairs that are necessary.
Thank you,

Fischer Homes

Customer Answer
Date: 02/10/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The new window has been installed and drywall repair has been made and so has the painting complete.

Regards,

**** ****
Customer Answer
Date: 07/17/2023
Hello, This is a continuation from a complaint that was open back in February. Fisher Homes seemed to get the picture when we complained about the lack of quality work that they performed on the 1 year warranty work of our home after the last complaint made it to their desk. When Fisher Homes finally came back they did not listen to our expectations and did not even come close. There was a list that was generated and emails that were sent about the bad paint and drywall issues that we had and we were lead to believe they would be taken care of. When Fisher said they were done my wife and I inspected the areas they painted and could tell every area they touched because it was clearly done with the wrong sheen. Another example was they did not even remove cover plates to paint the touched up drywall work behind them and they even had a paint roller mark over the outlet cover in my sons room. There are multiple BAD paint jobs throughout this house and once we finally had enough we sent an email to them stating that we no longer want them back and we would like a refund of the warranty work that was quote "done" so that we could hire our own professional painter to complete the work. We never signed off on the 1 year warranty and have not heard from Fisher since the end of April when they had the last painting crew here. They have completely ignored our emails and calls and we would like them to give us the money to have a professional painter come fix the issues that their crews have created.
Business Response
Date: 07/17/2023
Fischer Homes has reviewed the complaint sent in by our customer and are wondering what happened after we completed the prior warranty repairs.

This is the quote from the customer after we completed the warranty repairs and the painting.

"I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The new window has been installed and drywall repair has been made and so has the painting complete."
Regards, **** ****

Fischer Homes completed its warranty obligation in February and the customer was obviously happy with the result at that time. Six months past the time frame we completed it, they sent in this complaint.

Fischer Homes completed the one year warranty list that was turned in by our customer and closed the service. The expiration of the one-year warranty was on 03/02/2023. We will not entertain sending a check to pay for a contractor of their choice.

We appreciate the BBB's service.

Sincerely,

Fischer Homes
Customer Answer
Date: 07/17/2023
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Fisher is correct in regard to the warranty work that occurred in the owners bath. They did repair that and I was satisfied about it, but that was not what I was referring to in this most recent claim with the BBB. the most recent claim with the BBB is regarding the un-acceptable drywall and paint work that Fisher claims I signed off on. I was dealing with Matthew Poettker on the constant paint issues at my home that was performed during the 1 year warranty for weeks not days. I attached in the last email a chain of emails that were between me and him with a bunch of pictures of what they left me with and said they were complete. Fisher has not fulfilled their end of the warranty work to the satisfaction of the customer. I would hope that Fisher doesn't paint everyone's house with this type of poor quality and actually cares about the customer experience they sell you when purchasing one of their homes.

I would like for someone with Fisher Homes to contact me directly and meet me at my house and review the type of poor quality paint work they gave me.

Regards,

**** ****
Business Response
Date: 07/21/2023
Dear Better Business Bureau,
Fischer Homes has agreed to send one of our paint trade partners to their home and rework any areas that do not meet our standard.
Thank you,
Fischer Homes
Initial Complaint
Date:12/18/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Our washer over flowed and Fisher Homes put a drain pain on our second floor. When the installed the drain pain they did not use proper plumbing as showed in photos. They installed a sink pipe into our drain pipe which was glued into the pan and not mounted to the drain pipe leading down stairs. When our washer overflowed all the water went around this horrible plumbing job and flooded out laundry room and garbage down below. Fisher, did not take blame for this horrible instal. But blamed us for the damage. They refused to fix anything even though we had only been in our house for 3 months. We paid a lot of money for our house and to have this horrible plumbing job is ridiculous. They said the pain is for a small leak. This pan wouldn’t catch a small leak. Now we are dealing with insurance to deal with a cheap issue that Fisher should have caught. The fist pictures are of my drain pan install, second picture is of how drain should have been installed. Fisher needs to back their building process better.
Business Response
Date: 12/23/2022
Dear Better
Business Bureau,
Fischer
Homes had the original plumber out to inspect the matter the same night that
the washer overflowed. He observed that the pan was installed properly and even
tried to troubleshoot the washer overflow.
The pans
that are placed under the washer are meant to protect against small leaks from
fittings or similar, but they cannot handle a full front load washer
malfunction.
We're sorry
that our customer experienced this unfortunate event, but this is truly a
homeowners insurance claim. We’re confident that this matter was not due to any
negligent construction practice.

Thank you for
allowing Fischer Homes the opportunity to respond.

Fischer
Homes
Initial Complaint
Date:12/06/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

1. We were told the refrigerator would be replaced on the 90 day inspection.
2. We were told shower tile damage would be addressed on the 90 day inspection.
3. At the first walk through we were told that everything but the garbage disposal would be addressed on the 90 day inspection.
4. It is un-ethical for one employee to say one thing and anther employee say another, such as employee 1 saying defects need to be addressed on the 90 day and employee 2 saying it had to be addressed on the initial inspection.
5. To say it's our fault that something wasn't marked on the on the initial inspection when it was employee 1 who had the tablet writing everything down.
6. You didn't even bother to reach out to me to discuss this, rather your first reaction was to argue and dismiss me. You listened just enough to argue, but not enough understand. Great customer service!
7. The scratch on the refrigerator is in a location that wouldn't have gotten in the way of moving, you'd know that if you'd bother to ask.
8. Damaged tile in the shower didn't not occur during move in. You'd know about this issue as well if you called. Sounds like your guy isn't telling you everything.

Regards,

****** *******

Business Response
Date: 12/14/2022
Dear Better Business Bureau,
Fischer Homes is proud of our customer satisfaction results. We
strive to maintain the high percentage of positive surveys we receive post-closing.
We are in the process of completing this customer’s Initial warranty list and
have researched the status.
When we investigated the claims that our customer recently
sent to you, we found that the Home Orientation list had sixteen items that
were completed and initialed and signed off as complete by our customer. The
refrigerator was on the list due to it being backordered but was delivered and inspected
prior to closing. The customer signed off on the refrigerator at the final walk
through.
We are very transparent about the items that we will not
cover post-closing, such as scratches on floors, banisters, appliances etc… We
cannot warrant the scratches and scrapes that typically occur during the move
in process. We disagree that our inspections are high pressure and false
promises.
The Field Manager that is currently performing the Initial warranty
service has completed several courtesy items, but we’re unable to replace the
refrigerator.

Thank you for allowing us to respond to this matter.

Fischer Homes
Business Response
Date: 01/05/2023
The Fischer Homes Construction Manager responsible for this area has been asked to contact our customer to review this matter. We're confident we can resolve any warranty obligations that are outstanding.

Regards,

Fischer Homes

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