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Business Profile

Utility Water Company

Hardin County Water District No. 2

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Hardin County Water District No. 2's headquarters and its corporate-owned locations. To view all corporate locations, see

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Hardin County Water District No. 2 has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/07/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On/abt 14 May 2023: Yard was saturated. Contacted Hardin County Water District #2. Tech came out to confirm water main leak on my 'responsible' area. Although my bill averages less than $25 mnthly, HCWD2 never contacted me or came out to check that my water consumption increased from 1400 gallons in May 2023 to over 26000 gallons in June 2023. Before adjustment, bill was over $600, which I had to pay $148. On 25 Jan 2024, I lost water pressure in my kitchen. Called HCWD2; first tech came out, confirmed meter spinning excessively, and another tech would come out to confirm if on my property or HCWD2. 26 Jan 2024, 2nd tech stated it was on my property and that mt bill was over $2000, recommended I turn water off until repaired. Repairs done on 2 February 2024, initial Feb bill adjusted from $2268 to $1000. Asked rep how and why was I NEVER contacted in 2023 or 2024 when they supposedly read meter and HAD to see the exorbitant increased consumption. Rep OUTRIGHT LIED and said she contacted me to which I refuted her that I made the initial contact when I list pressure and she did not cobtact me til AFTER that. On 20 Feb 2024, ***** called me to inform me that my March 2024 bill was $1000. I have paid $200 so far, but, my complaint is for a FURTHER adjustment due to fact that they would NOT have contacted me at all! Their company practice is immoral. I have friends under HCWD1 who attested that HCWD1 will come out, read their meter and alert them of unusual water usage. HCWD did not contact me watsoever and allowed my usage to go from 1400 gallons to over 26000 gallons on ONE MONTH.

      Business Response

      Date: 03/12/2024

      Please see attachment for full response. Thank you.

      Customer Answer

      Date: 03/13/2024



      Complaint: ********



      I am rejecting this response because: Not only is response not true, they are missing the point. I'm sure that HCWD1 is also regulated by the PSC, however, I personally know 2 residents that had water leaks they were unaware of and HCWD1 came to their homes and INFORMED them, unlike HCWD2, who would have allowed BOTH my leaks to leaks to LEAK FOREVER because NO ONE FROM THEIR OFFICE EVER CONTACTED ME UNTIL I CONTACTED THEM FIRST. So, they can try ti gaslight as much as they want, but, this company is immoral, has no integrity and void of professional practices and courtesty for residents that are FORCED to live in their areas of responsibility.



      Sincerely,



      ******** *****

      Business Response

      Date: 03/13/2024

      Dear Customer,

      I am aware other utilities have a technology called AMI (Advanced Metering Infrastructure). With AMI, readings can be captured in the office with the touch of a button. At this time, District #2 does not have that capability. District #2 currently has to radio read monthly which means we cannot detect leaks as soon as they present themselves. District #2 does have plans to ultimately upgrade to an AMI capability which will indeed benefit our customers as well as help detect leaks promptly. 

    Hardin County Water District No. 2 is NOT a BBB Accredited Business.

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