Business ProfileforHerb Jones Chevrolet, Inc.

New Car Dealers

Multi Location Business

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Business Details

This is a multi-location business.

Location of This Business

1605 Ring Rd., Elizabethtown, KY 42701

BBB File Opened:

10/1/1973

Years in Business:

Business Started:

1/1/1969

Business Incorporated:

1/1/1969

Accredited Since:

10/1/1977

Licensing Information:

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB records show a license number of 117015047 for this business, issued by Kentucky Motor Vehicle Commission

These agencies may include:

Kentucky Motor Vehicle Commission

105 Sea Hero Road, Suite 1

Frankfort KY 40601

(502) 573-1000

Fax: (502) 5731003

BBB records show a license number of 147817047 for this business, issued by Kentucky Motor Vehicle Commission

These agencies may include:

Kentucky Motor Vehicle Commission

105 Sea Hero Road, Suite 1

Frankfort KY 40601

(502) 573-1000

Fax: (502) 5731003

BBB records show a license number of 147818047 for this business, issued by Kentucky Motor Vehicle Commission

These agencies may include:

Kentucky Motor Vehicle Commission

105 Sea Hero Road, Suite 1

Frankfort KY 40601

(502) 573-1000

Fax: (502) 5731003

BBB records show a license number of 147819047 for this business, issued by Kentucky Motor Vehicle Commission

These agencies may include:

Kentucky Motor Vehicle Commission

105 Sea Hero Road, Suite 1

Frankfort KY 40601

(502) 573-1000

Fax: (502) 5731003

BBB records show a license number of 147819047 for this business, issued by Kentucky Motor Vehicle Commission

These agencies may include:

Kentucky Motor Vehicle Commission

105 Sea Hero Road, Suite 1

Frankfort KY 40601

(502) 573-1000

Fax: (502) 5731003

Type of Entity:

Corporation

Alternate Business Name

Herb Jones Auto Group

Business Management

Mr. Allen Hicks, Office Manager
Mr. Mark Jones, President
Mr. Chad Puyear, General Manager

Contact Information

Principal

Mr. Mark Jones, President

Customer Contact

Mr. Chad Puyear, General Manager

Additional Contact Information

Fax Numbers

(270) 765-4364
Other Fax

Phone Numbers

(270) 737-0284
Other Phone

Industry Tip

BBB Tip: Buying a new car

Customer Complaints

3 Customer Complaints

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Most Recent Customer Complaint

02/12/2024

Complaint Type:: Product Issues
Status:: Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

On 1/22/2024 I brought my 2014 Chevy Cruze to Herb jones to check out an issue. They did not look at my vehicle until 1/31/2024. Nor did they call or even try to apologize for the delays. They found my engine had a misfire, coil pack failure, and valve cover gasket leak. They did the work on 1/31/2024. The 3 hours of work cost me $ 1125.70. Despite the fix being very costly I didn’t dispute, I drove the the car for less than a week and put on less than 20 additional miles when the check engine light came on again. I brought it back in. Now they said Cadalidic converter was bad. And it would be $1500. They also said it was unrelated. At this point I took my car to another mechanic. This mechanic told me the leaking valve will almost always burn out the cadalidic converter and tht should have been checked and quoted to me originally. He did the repairs for 600 less than herb jones and noted leaked oil all over the underside of my car. On 2/8/2024 I brought my car into herb jones again to check the leaked oil on valve covers and underside of car. They again said it was unrelated and they now need to do a $600 seal for possible leaks. I declined and they still charged me for a diagnostic despite all of this should have been spotted on 1/22/20224. Not only did herb jones never fully inspect this related issues initially they never took responsibility or apologized. If I had got quoted for all this originally I never would have had the work done. Instead o would have moved on. But now Instead I will be 3000 in the whole because herb jones did the bare minimum. I let my car from herb jones in 2014. I have had all my service done there. The last 3 times I have had to come back multiple times for things to be done right. They only care about making a profit. Customer service and loyalty mean nothing. They treated me very rudely when I disputed the final diagnostic fee. Now I am out thousands of dollars and my vehicle still runs very poorly. I am very saddened by this

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Customer Reviews

1 Customer Reviews

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Most Recent Customer Review

Jacqueline H

09/15/2023

I brought my car in on the 5th. Called back on the 7th . I was told their air conditioning guy would be off until the following Wednesday. I called on Wednesday and was told that they'd hopefully have it done by the end of the week. They called me today ( the 15th) and THEY asked ME what I thought was wrong. I told them again that I thought they need to check the freon. I can't even fathom why their service department would call and ask me what I thought was wrong with it. So after ten days of no car, living in a new state, they call back and say I can pick it up. I just paid 351.00 to find out it just needed FREON. I was charged for all kinds of diagnostics. 312.00 was labor costs. Turns out, if they had checked the freon level in the first place, this would not have happened! I don't mind paying for a job well done, but this WAS NOT A JOB WELL DONE! I'm 66 yes old and new to this state. I had no transportation. The service department had nothing to say to me except "see the cashier around the corner".. They didn't say "sorry for any inconvenience " or if we had listened to you., it wouldn't have taken so long. I don't go out of my way to make complaints, but I feel like I was treated poorly and I was overcharged for their very poor service. It was the first and last time they'll get my business!

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Herb Jones Chevrolet, Inc.

Herb Jones Chevrolet, Inc.

Business ProfileforHerb Jones Chevrolet, Inc.

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Business Details

Find a Location

Herb Jones Chevrolet, Inc.

Herb Jones Chevrolet, Inc.

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Customer Complaints

Most Recent Customer Complaint

Customer Reviews

Most Recent Customer Review

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BBB Reports On

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Customer Reviews

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Industry Tip

Customer Complaints

Most Recent Customer Complaint

Customer Reviews

Most Recent Customer Review

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