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Business Profile

Insurance Services Office

Kentucky Farm Bureau

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Services Office.

Complaints

This profile includes complaints for Kentucky Farm Bureau's headquarters and its corporate-owned locations. To view all corporate locations, see

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Kentucky Farm Bureau has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/20/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Kentucky Farm Bureau agent ******* ****** and adjusts **** ****** and ******* (unsure of last name) processed a claim without my consent and/or knowledge. I tried prior several times to communicate with them. I had no return phone calls from my voicemails left with them. An incident occurred in a Buffalo Wild Wings parking lot in Elizabethtown, KY involving one of my vehicles. A minor, cosmetic, scratch. I can provide pictures. The gentleman and I agreed for me to pay him directly. Some reason he ended up calling KYFB. KYFB called me in return and I advised them myself and the other party had an agreement. I called my attorney and he advised me to have KYFB collect the party's address so he could correspond with the other party. KYFB automatically agreed. Two months pass. During these two months I call to check in with *******. I left her two messages and she never returned my call so we assumed nothing had happened until we were getting a quote from ***** ****. They processed us and found that almost $4,700 had been paid out on our behalf. We had no idea. When calling ******* and KYFB that are no help with any explanation and at times have refused to talk to me. This incident raised our rates tremendously. Again we had no knowledge of this until a competing company saw it and communicated to us while getting a quote. This, to me, is unconscionable. Total lack of communication and due diligence by FYFB. We have since left them as of a couple of weeks ago. A report has been made and an investigator assigned to this case by the ******** ******** ** ********* ******** *********** I can provide the case number upon request.

      Business Response

      Date: 11/13/2023

      Please see attached

      Customer Answer

      Date: 11/16/2023



      Complaint: ********



      I am rejecting this response because there was NO communication with me pertaining to what *** ****** had "claimed" after KFB employees referred to him as a "***** I have text messages showing this. Paragraph number 4 in ******** response pertaining to "aggressive behavior" (he lives in Louisiana) and that he refused to work with me. I did not have any communication with KFB stating this although I called and left two messages inquiring about the claim and had no return call. No mailing. No email. No alert a claim had be paid whatsoever. At this time I assumed the claim was dead. That was until a competitor of KFB alerted my wife and I of the claim. I have proof of lack of communication including texts and call logs. I know my right is to be informed of any claim filed and processed. Again, I was not informed of anything pertaining to our insurance account and was utterly embarrassed telling the agent we were getting quotes from we had no claims for him to come back and think we are liars. KFB and particularly agent ******* *****a are responsible for this. We did our due diligence in paying our premium and checking in on our policy without any communication. This has caused our blended family much grief and turmoil. Recently I was informed Alicna has made at least one social media post calling my wife out about which insurance company to choose. My wife had commented on the post in support of a competitor and their service and said nothing about KFB or ******* Her response to my wife was not necessary or constructive considering the circumstances. I stand with my demand of KFB paying the claim amount. Thank you to all involved. I hope this matter is resolved and happens to no more customers.



      Sincerely,



      **** ********

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