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Find a Location

Tender Touch Senior Services, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Please enter a valid location.

    Business ProfileforTender Touch Senior Services, Inc.

    Home Health Care
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Products & Services

    This company offers in home, non-medical care for senior adults. Helping senior adults stay independent and in their own homes longer.

    Business Details

    This is a multi-location business.

    Find a Location

    Tender Touch Senior Services, Inc. has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      410 North Mulberry Street, Elizabethtown, KY 42701
      BBB File Opened:
      10/9/2007
      Years in Business:
      20
      Business Started:
      8/15/2003
      Business Started Locally:
      8/15/2003
      Business Incorporated:
      11/1/2003
      Type of Entity:
      Corporation
      Business Management
      • Ms. Dona McCurry, President/Owner
      • Ms. Joan Beams, Operations Manager
      Contact Information

      Principal

      • Ms. Dona McCurry, President/Owner
      • Ms. Joan Beams, Operations Manager

      Customer Contact

      • Ms. Joan Beams, Operations Manager
      Additional Contact Information

      Fax Numbers

      • (270) 765-0913
        Primary Fax

      Phone Numbers

      Customer Complaints

      0 Customer Complaints

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      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Robert R

      1 star

      06/21/2022

      They pick the times you get service and lie to you all the time, claim they call when the don't . They don't tell you when an aid has Covid after being in your home. They just are not a good company to have care for your family member.

      Tender Touch Senior Services, Inc. Response

      06/23/2022

      I am always sorry to have a client unhappy with our services. This is a very challenging time to have a business and to find employees. In this case, in almost 2 years this client has had 876 visits from the SAME caregiver. The schedulers always try to call the 3 phone numbers on file with no answer and a case manager visits once a month. We do not claim to be perfect and during Covid we had strict Covid policies. If we picked a time to have services it could be that a regular caregiver called out and a different caregiver could only go a specific time to ensure care that day. We work very hard to please our Clients, Through our scheduling program, everything, every call, clocking in and out of homes, every phone call is documented so we can be accurate in what we report. We try very hard to do our best at Tender Touch Senior Services.

      Local BBB

      BBB serving Greater Kentucky and South Central Indiana

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