Reviews

Review Details

• Review fromTheresa M

  Date: 07/11/2023

  1 star
  I purchased a Graceland shed in March 2022, Paid cash in full. Shed delivered July, 2022 with damage. Exterior damage corrected. I contacted Graceland Warranty starting in August 2023, that shed was not level. Causing damage to porch and supports. I have corresponded through numerous phone calls and over 30 emails, with photos with Graceland. As of June 15, 2023 this issue was to be finally resolved with Graceland paying through Warranty for the re-level and repairs. I had not heard back as of today, July 11, 2023 so again I called.
  I was informed today from employee that " I am not going to get into this, you mislead me". I stated no I have not, how?. Employee repeated above and hung up on me.
  

  Graceland Portable Buildings

  Date: 11/21/2023

  Theresa, while Graceland has the highest quality and customer satisfaction ratings in the portable buildings industry, on rare occasion, something like this happens. We are happy we were able to repair the damages and re-level your building to you satisfaction. We wish you as much happiness as your heart can hold as you enjoy your top-quality Graceland Portable Building for the rest of your life!

• Review fromLivia B

  Date: 07/11/2023

  1 star
  Dissatisfied & disappointed. March 10th we visited a Graceland distributor in Lawtey Fl. We sat, picked the building, window placement, colors etc. Then salesman was kind, professional and took our deposit. Went above and beyond the selling points and printed out everything needed in expectation of our new structure. Even gave us time frame if 2-4 weeks availability after it was constructed. After multiple excuses, promises then a final delivery date, after the form email letter that it was taking longer than expected due to supply, logistics yada yada- a delivery date set - 7/10. We got a call on 7/10- they can't find the building! We spent months by ourselves cleaning a heavily wooded lot, tore down an existing dilapidated structure, trash,snakes, the elements- you name it we cleared it. We're senior citizens. How do you lose a 14×32 ft building? Its not a contact lens or fingernail. The delivery driver went out of this way to find where the company said it was left and nothing. The dealer we started at in march had since pulled up stakes and left the area. Their lot was empty too. Please do your homework. No credit check, easy monthly payment etc. If its sounds too good its trouble. Run. Now we're left to start over. Personally, dont respond with your farm apology stating humans make mistakes as an apology and call our professional staff well make it right . That's an insult to my intelligence, and everyone that has made complaints, and I read them all. What a shame.

• Review fromTerry H

  Date: 06/23/2023

  1 star
  The people at corporate lied when I contacted them about my issues I had with a former Contractor. After he did a very poor job building our building. I had to put several hundred dollars and several days reparing his mistakes. When he was ordered to call me, he threatened to come repo the building. Now corporate is saying the same thing. The problem is its on Amy property behind a fence with no access. I also have no trespassing signs up. Not a good idea to try....

• Review fromDale L

  Date: 05/20/2023

  1 star
  Poor service.
  Once you buy the building, you're on your own. They refuse to to act on any questions, or problems.
  If you have damage due to delivery, your problem not theirs. You need building moved? Again, your problem.
  They are charging me for a move that has yet to be fulfilled
  I feel like they are just full of confusion and air....no brain cel activity from the bottom up.

• Review fromBilly R

  Date: 04/11/2023

  1 star
  This company hired a crew who repossessed a building that a friend of mine had placed on my property. When they came to get his building they destroyed some metal concrete forms of mine that were not attached to his building. There was a clear path they could have retrieved his building without damaging any property. Instead they destroyed my concrete forms causing severe damage to the building as well and ran over my neighbor's tractor implements while trespassing through his yard.
  In spite of the damage done they are refusing to take responsibility. I have made multiple attempts to discuss the damages with Graceland. After almost a month the dispatcher, Stephanie M. asked me to forward quotes regarding the damages done. I did sent multiple quotes from different contractors and have heard nothing. I have called repeatedly and have never been able to speak with the store manager. I have documented emails where they admit to their responsibility by accepting quotes that they have not even acknowledged. They asked for photographic proof and quotes and both have been provided. However, they are continuing to refuse to take responsibility. I have no choice but to move forward making this a legal matter.