Business ProfileforGlenn Chrysler Dodge Jeep Ram

On February 12th I took my 2017 Chrysler Pacifica to the dealership because I had a check engine light on. According to ******** and the previous repair shop I had visited The code was for a camshaft phaser. They first cleared the code. And then could not get it to come back on. They claimed they had test drove the van three times for 1 hour cycles. That they had let it run and nothing had made the code go off. Even though my oil was changed in January at a swope dealership In Elizabethtown, they claimed I was two quarts low on oil and that was probably the reason that the code was tripped. A service advisor named ***** told me and my husband that if for some reason the code was to go back off, that would be all they would need to reach out to my extended warranty company (EasyCare) and start the process of getting the camshaft phasers replaced. After paying them $185 for a diagnostic fee, I started on my 1 hour drive home. 15 minutes from reaching my home the check engine light came back on. I first drove to advanced automotive and had them scan and read the code. Again an active code for camshaft phasers. We then called ***** and he told us that he would start the process of contacting the warranty and have them replace the problem. It has been a month since that conversation, there has been a lot of phone calls with no responses and text messages to the dealership with no reply. Half the time they won't even answer the phone when we call. We triedto talk to the general manager and he did not return our phone call. I called my warranty company and they told me that Glenn service department has never reached out to them once. At this point, even after you reach out to them, I do not trust them to do any work on my vehicle. I would like my diagnostic fee back so I can take it to another dealership. This is my only vehicle that I can transport all of my children in their car seats safely. The car drives poorly and uses up a lot of gas while this problem exist.