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Business Profile

Hotels

Columbia Sussex Corp.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Columbia Sussex Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Columbia Sussex Corp. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/08/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 14th- thru July 16th, we paid for 2 nights for the ******* *********. Upon doing some research, I discovered that Columbia Sussex owns this property. After being unsuccessful in my attempts to obtain the refund directly from this hotel, I contacted the owner, Columbia Sussex. I was the victim of an assault by my daughter, who was taken by the police. The hotel threw myself out, and my disabled 12 year old, and husband. They have refused to refund me the monies/ award certificate/ points used and have taken payment, for services not rendered. Maryanne, from claims, at Columbia Sussex said the corporation will not refund me, refuses to train staff, or take any responsibility for the actions that occurred. She also stated that ******** ********* informed her that we had booked 2 rooms, for 2 nights. This is incorrect. We only booked one room for 4 people for 2 nights. She also stated that the security guard told us to go in our room. This never happened, and I detail the even in the attachment email that was sent. Not only did they take payment for services not rendered, but they also discriminated against our family, which included 2 disabled people. The person that caused the assault, was taken off premise by police, and there was no reason we couldn't of stayed. My 12-year-old had a seizure due to the stress, and my husband's Huntington's disease has progressed due to this stressful event. Luckily, the police assisted in getting us into a shelter for one of the nights. I would like a refund for the 2 nights, a promise to train staff, and an apology for the unfortunate event.

    Columbia Sussex Corp. is NOT a BBB Accredited Business.

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