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Business Profile

Eyelash Extensions

Amazing Lash Studio

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Eyelash Extensions.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/14/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 17, 2025 @ 6:17pm I notified the salon that I needed to cancel my membership due to getting an eye procedure done. I was told that I needed to fill out a form after I used my last credits but they would text me the form now. I contacted them on phone number ###-###-####.

    On March 27th @ 1:30pm the salon verified they had received my cancellation form but instead just froze my account until May 3rd incase the eye dr cleared me to return.

    On March 28th @ 430pm I physically went into the salon for my final appointment and explained that my eye dr appointment wasn’t until May 31st. I had received a call that day for the booking and i wouldn’t know until then if I could return. She then moved my frozen account to June 3rd instead of just canceling the membership. I let them know I might have to fully cancel if I simply don’t get cleared after my procedure to get lashes again. They said that’s fine just call us after your appointment on May 31st.

    May 5th I get a membership charge. I noticed it on May 8th and spoke to the salon @ 4:35pm @ ###-###-#### and was assured I would receive a refund as it was their mistake and would receive a text after it was processed.

    May 12th I contacted ###-###-#### for an update on my refund. Now I’m being told they don’t “offer refunds” for any reason even when they over charge and that I need to contact cooperate @###-###-#### which I called on 5/12 @ 12:25 pm.. you can’t talk to a person they only take voicemails. No response I’ve also emailed [email protected] on May 12 @4:13pm est. no response I’ve. I contacted the salon again on May 13th and was told they can’t do anything. I asked to speak with the franchise owner and was told she would call me but wasn’t given information to contact her.

Amazing Lash Studio is NOT a BBB Accredited Business.

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