Business ProfileforCap Real Estate Investment Brokerage

To whom a may concern they do not care about your living conditions they will demand rent with out fixing repairs a they do not have real maintenance at all

We received an emergency after hours call from this tenant on 5/29 regarding his tub backing up. Our ER team responded immediately to clean up the water and set up drying equipment, there was no plumber available on the holiday weekend, even through outside vendors. The next morning within an hour of our office opening our maintenance team was in his unit making repairs to the plumbing that was leaking. Our team finished this job yesterday. There was an issue with the drain being clogged/backing up with clear water still after the plumbing was replaced. The plumber was dispatched on 5/31 to take care of this. The tenant is currently not responding to our office to confirm that the plumber made it to the scheduled appointment and that he allowed them in. In addition we allowed this tenant to use the shower in the vacant unit next door until the plumber arrived as he stated he was going to work and needed a shower. There are no outstanding work orders for this tenant. I would be happy to provide screenshots of the conversations on this account and repair work orders.

To whom an may concern my name is ****** ******** and I’m currently staying at * ****** dr Apt 2 I have been with out a shower for months and I have issued this problem out to my landlord multiple times and I have texts from last year until now with pictures and videos of my living situation that has not been fixed at this moment! my shower is filled with sewage, urine an dirty water and my drain is not draining any of the water that has been sittin inside my tub for weeks yes I have had a few plumbers come out to look at my problem but they where not able to fix the shower so I have not been able to shower or keep my pet inside my unit due to the massive flooding the floodings has been in my bedroom, bathroom an kitchen which has left clothes damaged an the unit now has a stronger mold odor that is not safe for me or my pet to stay in yes cap did offer me to shower in a unit that was not clean prior to a tenant just moving out 5/31/23 and I highly didn’t feel comfortable bathing or showering in a unit that was not mine I never had any problems with anyone coming into my unit to do repairs I have been waiting on the maintenance man who was sent out 5/30/23 to return back as of Wednesday and he never showed back up to fix any repairs, all plumbers sent out to me 5/28/23-5/31/23 informed me with a text that they reached out too CAP and I was informed by the plumbers that the bid sent too C.a.p was denied for repairs

There has not been massive flooding in this unit. Some water overflowed from the bathtub, our Er guys responded immediately to clean up the water and place drying equipment in the unit. Tenant wanted equipment removed but was instructed that it must stay on and in place until the flooring in the bathroom was dry. This issue started last week, not months ago. We do have a bid from a plumber that will require ** to pull up the floor in this unit and will not be a quick fix. We have offered this tenant another identical unit in the building, or to refund his deposit and let him out of his lease. He does not accept. We are unable to correct the remaining issue without access to the unit. We are trying very hard to take care of this issue and work with the tenant, however he is not allowing us to do so and chooses to stay in the unit although alternatives have been offered.