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Business Profile

Arena

The Corbin Arena

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/13/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought tickets for $120 for the ****** ****** show on Sept 27th. Due to the facility not having ample parking and/or traffic flow I sat on the highway for over two hours and missed the show. I drove 2 hours and 40 minutes to get the arena both ways. So in total I also spent 8 hours trying to get to a show I paid for tickets but due to the lack of planning on the Corbin Arena I couldn’t get in. After the show I contacted Corbin Arena on 10/1 requesting the refund they offered and left a voicemail asking them to call me back. I called today 10/13 to follow up on my voicemail and I was told this was past the due date to request the refund although I left a voicemail within the window. She said I had to call during business hours that there’s no way they can listen to the voicemails. There was nothing put out about a deadline and needing to call during business hours. It purely just said to contact the box office which I did.

    Business Response

    Date: 10/15/2025

    Refund information could be found at any of the following: 

    ********* ********************************************
    ***** ***************************************************************************************
    ****** ********************************************************************************************************************

The Corbin Arena is NOT a BBB Accredited Business.

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