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Business Profile

Tour Operators

Leave No Trace Adventures

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/14/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/3/22 I purchased online tickets/reservations to 3 events for 2 people at Leave No Trace Adventures (LNTA) FOR 288.72. * see attached confirmation email receipt. 9/6/22, My credit card account was debited for 288.72. On 10/13/22, I received 3 emails, one for each LNTA event, canceling them due to ******* testing positive for COVID. The emails also stated that a refund would be provided instead of rescheduling it was the buyers decision. See attached emails. The same day, I responded to all 3 cancellation emails requesting a refund. See attached emails. On 11/5/22, I sent an email to ********* LNTA, checking on my refund request. On 11/6/22 ********* LNTA, responded "refunded should have been processed already..I annoy check on my phone. Will check when I return this afternoon." See attached email string. She never responded after this message. 11/8/22, I sent an email asking her to check on my refund of 288.72 and thanked her for tracking it down. I did not receive a response. 11/9/22, I sent an email stating that I had checked with my credit union and there was no record of a refund. I did not receive a response. * see email string 11/13/22, I sent the last email to ********* Leave No Trace Adventures, stating that I would be forwarding any and all info regarding my refund of 288.72 to The BBB of Central Easrern KY.
    Any assistance the BBB an give me will be greatly appreciated.

Leave No Trace Adventures is NOT a BBB Accredited Business.

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