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Find a Location

JP Direct Auto Sales & Service LLC has 1 locations, listed below.

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    Business ProfileforJP Direct Auto Sales & Service LLC

    Used Car Dealers

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    5744 Commercial Drive, Burlington, KY 41005
    BBB File Opened:
    6/15/2023
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/25/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I bought a car they said I would receive my title n a couple weeks…well my 60 day tags were almost up so I started calling them took me almost a eeek for them to answer after calling for a eeek leaving messages and finally calling over and over till they answered. They told me at that time they fired the guy that sold it and that there is a loan on the title and they’re trying to get it but they were gonna send me another 60 day tag and if they didn’t get it he would have to buy it back even tho he didn’t want to. I said whoa I’ve put a lot of $ n it and he said well let’s just c what happens. So I waited didn’t hear anything from them for almost 2 more months so I started calling because I was so stressed over all this. I live check to check and my mom helped me buy the car and she passed away right b4 I found the car. So I finally got a hold of thrm on January 2nd. They told me they were gonna buy it bck but only give me 200$ for all the work I put n that was well over 1000$ have all receipts and a 100$ gift card for unsatisfied customers which sounded like a joke to me but I said fine I need to get $ bck and find a new car. Well I went outside that day and back window was broke and column all tore up so had it towed to a shop so I could get it fixed b4 turning it n. I let them kno what happened and he said it doesn’t matter we r turning it bck n.just bring it here. Said it had to b 120 days cause if they get the title then I would have to keep it and after all this…so I said I can’t drive it I told h that and he said oh ok I’ll have it towed no problem and so I had them send me an email saying they were picking it up and why and I would b sent a check as soon as it was turned in and they would send me a tracking number. So I said fine. Well they sent email came and got it and no call for days so I call him and he’s like yea they won’t take it like that so we have to fix it. I’m like r u joking?! I said this is a joke. Don’t start nothing till u tell me how much and I approve. I had it at a shop to get fixed and u told me don’t worry about it. So then I’m txtn a few days later and he’s like got window fixed waiting for the ignition switch ok it was the whole column so I asked to send a pic of finished work so I can c what I am paying for. I deserve that. Ok so almost a week passes and nothing so I call them bck and he says it was fixed Monday but I’m not the accountant and I don’t deal with checks so I’ll see what’s going on I have today off so I said ok call me. I need to look for a car! This is messing my whole life up…they’ve had it almost a month and still haven’t sent check and will barely answer me and when they do excuse after excuse. They kno I don’t have the $ for a lawyer and my brother said don’t let them have it but I thought it would b ok cause I got that email. Idk this has really ruined my life. Messed so much up. Plz help me to kno what to do??

    Customer Reviews

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