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Business Profile

Textile Printing Equipment

TKO Custom Designs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Textile Printing Equipment.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Katie E

    Date: 09/28/2023

    9/25/23 - Would not recommend. We had multiple jobs with a quick turn. TKO assured us that they could meet our deadlines - they over promised and under delivered. Not only were they late on delivering (to the wrong location) but the shirts were wrong. Our frustrations were obviously high since it had the potential to affect our business and cost us a huge client. We were accused of being rude so they purposefully delayed our order even further (very professional). Our client finally received the correct product a week after their event and the quality was terrible. We were given the runaround throughout the entire process. It was stressful and did not work out in the end. If you send emails don't expect a reply. I've reached out regarding money they owe us for the replacement shirts that we had to order so they could fix their mistake and they aren't responding. The frustration continues.
    9/28/23 - multiple follow up emails were sent and unanswered so I called to be sure the rest of our blank goods were being sent to our new printer. I was almost immediately interrupted by Kerry, the owner, to which I said "please don't cut me off". This man had the audacity to get loud with me, ask me if I listen (reminder, he interrupted me...the customer...that he failed to complete jobs for) and then told me to call back when I could talk to him with some sense. I will admit, I had some choice words for him...as any woman should after being spoken to that way. So when my male business partner...and husband...called Kerry said "if she would have just shut up and listen". I have never been spoken to this way, especially by someone I'm doing business with. This is not a professional establishment. He will over promise, under deliver, give you poor quality, etc. and then when you bring it to his attention he will shrug his shoulders and take no ownership.

TKO Custom Designs is NOT a BBB Accredited Business.

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