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Business Profile

Property Management

South Central Property Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/06/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I’m breaking my lease and I’m told to pay two months rent, they are keeping my security deposit, pay someone professional to clean carpets when they just put new ones in December when I moved in. I had numerous things that needed fix when I moved in. Door lock broken, piece of vinyl coming up they super glued because they didn’t wanna spend the money to put new piece down, towel rack off wall, and paint peeling on door. I’m just wanting them to let me move out and them keep my deposit without me having to pay all the extra fees. When I have left the apartment way cleaner then it was when I moved in.

    Business Response

    Date: 03/06/2025

    **** ****** put a notice to vacate in via our online portal on 3/3/2025. She reached out to our office on 3/5/2025 and inquired about breaking her lease.  **** ****** stated that her mother was sick and she wanted to move back home.  We informed **** ****** of the lease break penalty from her lease agreement (loss of deposit plus an additional two months rent.) Her wishes were to lose her deposit without any other penalty.

    As for the repairs, the flooring that is in **** ******** apartment is no longer able to be purchased. This floor is a click and lock floor and you cannot simply replace one piece.  In order to not have to replace the entire floor while she was living there and cause disruption to her daily life, we tried to repair the piece of flooring that was affected, seeing as it was a minor blemish.

    The photo of the paint on the front door is where the handle was adjusted due to the contraction that happens during the winter months that made the door more difficult to latch. 

    The piece of baseboard in the bathroom appears to have gotten wet from water coming out of the bathtub/shower area which causes a slight discoloration. You can see in the photo that the baseboards were painted before **** ******* occupancy.  

    When reviewing works orders, I do not see a mention of the dishwasher.  It does appear to be discolored from usage, but to our knowledge has no functional issues reported.

    We are willing to work with **** ****** on her move and certainly do not want a bad relationship with any of our resident's; past, present, or future, however we do feel like this is an attempt to use a complaint system as leverage to decrease the penalty of breaking lease.  A simple conversation with the property owner could have potentially achieved the result of a reduced penalty.

    Customer Answer

    Date: 03/06/2025



    Complaint: ********



    I am rejecting this response because: I have talked to property manager and she told me there was nothing she could do to reduce the charges. I was not updated on the flooring issue. 




    Sincerely,



    **** ******

    Business Response

    Date: 03/07/2025

    **** ****** spoke with our office yesterday after our response and was offered a reduced penalty.

    Customer Answer

    Date: 03/07/2025



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    **** ****** 

    ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

  • Initial Complaint

    Date:05/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have rented a property from South Central property management here in Bowling Green KY. There is multiple things wrong with this place I’m staying, and was promised before I moved in (a year in a half ago) that was going to be fixed. There is plywood on the side of the house from a tornado took some siding off two years ago. Gutters are in bad shape. The fence in the back yard is partially gone. But the most annoying part is the Air Conditioner is messed up and has been on an off for a year. We have a dog and children that live here. The thermostat currently says 90 degrees and they bring a very small window unit. I have paid my dues and went above and beyond to fix small things myself because I am put on schedule and it takes weeks to a month to respond. I have been very patient and I just want to let others know before renting. It seems to be a common problem I hear from others renting from them as well. I have put a lot of thought into filing a report with BBB but I just couldn’t handle it anymore. they are fast to call about getting their rent money but not as quick when you need important things to keep your family comfortable l.

    Business Response

    Date: 05/22/2024

    We have spoken with the resident on multiple occasions today to provide updates.  The HVAC unit had a bad condenser motor. It was repaired today and is functioning.  We did supply a window unit for temporary relief and, when we spoke to the resident, apologized that it wasn't large enough.  We have also contacted a contractor to repair the damaged vinyl siding and assess the gutters. 

South Central Property Management is NOT a BBB Accredited Business.

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