Complaints

This profile includes complaints for SKY Property Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  SKY Property Management

  632 Adams St Ste 100 Bowling Green, KY 42101-2174

• 

  SKY Property Management

  1711 Destiny Ln Ste 122 Bowling Green, KY 42104-1066

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is our apartment complex with so many issues at hand like there phones being turned off so customers may not call them I tried today as I needed maintenance but was unable to due to the phones being turned off they say they are understaffed and unable to help with issues tenants are having there are horror stories from people moving out as sky prop keeps your deposit for even the slightest inconvenience for them. We also have issues with the building lot flooding issues that they are not willing to fix as well as not doing scheduled maintenance when needed

  Business Response

  Date: 08/06/2025

  Thank you for taking the time to share your concerns. We take resident feedback seriously and want to address the issues you've raised.

  First, we apologize for the inconvenience you experienced when trying to reach us by phone. Our phone lines were down for approximately one hour yesterday due to an issue that was not within our control. During that time, our physical office locations remained open for walk-ins, and we were still reachable via email and through the tenant portal.

  We understand how important timely maintenance support is. While we are currently short-staffed, we are actively working to expand our team to better serve our residents. In the meantime, we are prioritizing urgent requests and doing our best to stay on top of all maintenance needs.

  Regarding move-out charges, we follow our lease agreements and conduct thorough inspections to ensure all charges are documented and fair. If anyone believes there has been an error, we encourage them to contact us directly so we can review the matter in detail.

  If there are specific concerns related to flooding in or around their unit, we encourage the resident to submit a maintenance request so we can open a case and investigate. As of now, we only have one work order submitted by this resident in the past 90 days, and it pertains to their kitchen sink. If flooding has been an issue, it does not appear to have been previously reported through a work order.

  We’re also working to improve our internal processes to ensure scheduled maintenance is completed as expected.

  We appreciate your patience as we continue to make improvements, and we’re happy to speak with you directly if you’d like to discuss these matters further.

  Customer Answer

  Date: 08/06/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
   ******* ****** 

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:05/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since February 2025, I’ve been disputing improper renters insurance charges placed on my account by Sky Property Management and their third-party insurance partner, *****. Despite submitting a valid *********** ********* policy that meets all listed requirements (including coverage over $100,000, correct address, and “interested party” listed), we were charged $15/month for multiple months, plus a $2.50 prorated fee in February. A partial $39 refund was only issued after multiple emails and escalation—but the total owed is at least $47.50, and charges are still ongoing.
  
  As I was drafting this complaint, I received an email stating they reached out to ***** (which I had been told they could not do). That proves resolution was delayed without cause. I’ve also uncovered possible unequal treatment between tenants on month-to-month leases (like us) versus those still on terms. I’ve seen similar complaints in our community ******** group and am aware of former tenants who were not renewed after raising concerns.
  
  This situation has caused me major emotional distress—during a time when my husband was hospitalized (May 2–3), I’ve been in debilitating back pain from sciatica and scoliosis, and I’m caring for a two-year-old while managing other legal matters. I’ve saved all documentation, emails, policy files, and billing screenshots and am requesting a full investigation into billing inconsistencies, improper denials, and treatment of tenants.

  Business Response

  Date: 05/30/2025

  Thank you for the opportunity to respond to *** ******* ********** concerns regarding liability waiver charges at Twin Springs.

  
  Earlier this year, SKY Property Management began using a third-party Liability Waiver Program administered by *****. This program is not renters insurance, but a default coverage applied when a qualifying third-party policy isn’t submitted or verified. As the platform was new to both staff and residents, we acknowledge there were communication gaps, particularly in this case, and we regret the resulting confusion.

  
  The ******** family signed an updated lease on February 3, 2025, which outlines new insurance requirements in Section 8, including the waiver program and the opt-out option through third-party coverage. Charges applied after this date were based on that agreement and *****’s verification process.

  
  The garage unit (J105) was incorrectly charged $39 between March and May. This was refunded in full on May 12, and the error was corrected.

  
  For the primary unit (C103), $47.50 was charged from February through May. Although a *********** policy was submitted, it wasn’t marked compliant by ***** until May due to formatting issues. ***** credited $5.81 once verified. SKY also issued a $100 courtesy credit, exceeding the total disputed amount.

  
  Regarding claims of unequal treatment: tenants opt into or out of the waiver program at lease renewal. Since renewals are staggered, some residents may be at different stages of implementation. These differences are based on timing—not preferential treatment. We apply the same policy to all residents and do not engage in retaliatory practices. We welcome feedback and aim to resolve concerns respectfully and fairly.

  
  

  Customer Answer

  Date: 06/02/2025

  
  
  Complaint: ********
   
  
  I am rejecting this response because:

  Dear ******

   

  Thank you for your time and for assisting with my complaint regarding SKY Property Management.

   

  I would like to submit the following final statement to be added to the official complaint file and visible on the portal, as I’m unable to respond directly to their message from my end.

   

  At this time, I consider the ***** liability waiver issue technically resolved. The charges have been refunded, and the billing has finally been adjusted. However, I feel it is necessary to state that this resolution only came after weeks of being dismissed, ignored, and forced to file complaints across multiple agencies, including this one, just to get a professional and complete response.

   

   

  Throughout this entire situation, I’ve experienced deflection, gaslighting, and a lack of accountability from SKY Property Management. No one reached out with transparency or concern until outside agencies became involved, and even now, no formal apology has been given. Instead, I was offered a “courtesy” credit, despite the fact that I had proof of insurance and had raised the ledger issues multiple times. The credit itself caused more confusion due to poor communication and inconsistent billing records.

   

  That said, I am no longer pursuing this particular billing issue, but I want it on record that this was not an isolated error. Other residents have since come forward with their own complaints, including serious concerns around health, safety, and electrical hazards that have gone ignored.

   

  I took the time to speak up not only for myself but for others who felt dismissed. If I hadn’t pushed and involved the community, I believe these concerns would have continued to be brushed aside. While I accept the resolution to this specific billing issue, I strongly believe that systemic issues still exist within the company’s handling of tenant concerns, and those deserve continued attention.

   

  Thank you for helping create space for this matter to be addressed.

   

  Sincerely,

  ***** ********

  
  
  
  
  

  Business Response

  Date: 06/02/2025

  Not surWe’re unclear on why this complaint was reopened, as the billing issue outlined has already been resolved. Given that the matter has been addressed, we are closing this again. We do not believe continued back-and-forth is productive when the core concern has been handled.

  Customer Answer

  Date: 06/02/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ******** 

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 14th of 2025 sewage filled my bathtub in the apartment I currently rent through Sky. My toilet was not flushing properly and overflowing as well. When my upstairs neighbors flushed their toilet sewage would back up into my bathtub. I contacted Sky for maintenance and they sent a plumber who came out to unclog the pipes. The following day the problem began again. Again I notified maintenance. They had the same plumber come back out. Without letting me know that there was a much larger issue found in the plumbing they began repair on the plumbing while I was at work. My personal items in my apartment were moved, some broken and everything was covered in a thick concrete dust when I arrived later. They could not finish the job in one day and I had no toilet access so Sky paid for one night in a local hotel for me. Upon returning the following day, the floor in the bathroom was/is torn up and sharp edges of concrete exposed. The new bathtub that was installed has gaping holes around it where it does not mesh with the walls. Concrete splatter is everywhere in the bathroom (walls) etc. My hot water did not work and my hvac was also not working upon my return. It was Easter weekend when I returned and maintenance was not sent to fix the issue of no hot water or hvac for 2 days. That got fixed, but today is the 28th, 14 days since I have had a functional bathroom. I have contacted Sky via certified mail letting them know that these are not inhabitable living conditions and that I am moving out as a result. I have emailed, and called as well. I have not heard any response. Today I arrived home from work to evidence that someone was in my apartment today. I live alone and no one has a key. It appeared to be worker’s boot footprints and debris in my bathtub that was not there when I left. I emailed Sky to ask who had been in my apartment and let them know that it makes me uncomfortable to not be notified that someone will be entering. No reply.

  Business Response

  Date: 08/06/2025

   

  In response to the complaint:

  On April 13, 2025, which was a weekend, *** ***** ******** submitted a work order reporting a sewage backup into her bathtub and an overflowing toilet. Despite being outside of normal business hours, SKY Property Management promptly dispatched our plumbing vendor, ******** ********* that same day to address the emergency issue.

  On the next business day, April 14, our team opened additional work orders to address repairs beyond the initial emergency fix. ******** ******** returned and performed further diagnostics and repairs, including jetting the lines. In coordination with our maintenance team, follow-up work began shortly afterward. This included removal and replacement of drywall, laying new linoleum, reinstallation of the toilet, and installation of baseboard and shoe molding. These repairs were completed by May 3, 2025, and the unit was then turned over to painters for final finishes.

  During the period in which the unit lacked access to a functioning bathroom, SKY provided a hotel stay for *** ********. When she reported issues with HVAC and hot water after returning, we had those addressed and restored within two days.

  Regarding unit access, vendors and maintenance staff did enter the apartment during the repair period. While we aim to notify residents in advance, there are instances when vendors must enter on short notice to complete critical repairs. All individuals entering the apartment were licensed contractors or authorized staff.

  In response to the disruption, SKY Property Management allowed *** ******** to terminate her lease early without penalty. She vacated the unit on May 10, 2025. Additionally, her full security deposit was refunded in good faith and in recognition of the inconvenience she experienced.

   

  We regret any inconvenience or distress caused by this situation. Our team responded promptly to the emergency, coordinated extensive repairs, and worked with the tenant to reach a fair and respectful resolution. We remain open to continuing that spirit of cooperation with both *** ******** and the Better Business Bureau.

  Customer Answer

  Date: 08/06/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ******** 

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:02/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SKY Property Management stole my money. I applied for a unit advertised as available on March 10th and paid two $65 application fees Feb 13th. Today Feb 14th, they informed me that the unit was transferred yesterday and is no longer available, despite my application, they stated that an existing tenant paid their transfer fee before my application was approved, it takes atleast a business day to process a new rental tenant application, they also informed me that this transfer has been in process for 2 weeks and that they were advertising the unit as available when they knew the transfer was occurring. so i never stood a chance if all the existing tenant had todo was pay x amount. I asked them why they arent stating on their website that the unit is in a PENDING status since they admitted to knowing the transfer was in process, they stated that if they did that nobody would apply for the unit, so youre blatantly taking peoples money for a unit advertised as available, when it isnt a fair fight and its already in a transfer process. If a transfer is in progress and all that’s needed is to pay the fee to secure it, shouldn’t they not allow people to pay application fees for a unit that’s technically reserved for someone else? I requested a refund, which they denied. As of now, the unit is still available for applications and can charge a $65 fee although the tenant in question has already paid their fee to secure the unit, horrible business practice.

  Business Response

  Date: 03/06/2025

  Our rental units are leased on a first-come, first-served basis, as clearly stated on our website and rental application. We ask all prospective tenants to carefully review and acknowledge our terms and conditions before applying.
  
  
  In this particular case, the unit the applicant applied for was leased to another individual who completed the process sooner. We promptly contacted the applicant to inform them that the unit was no longer available and provided a list of other vacant units they could consider. The applicant expressed that they were not interested in any other properties, and we subsequently refunded their application fee.
  
  
  We have fulfilled our obligations in this matter and are uncertain about the basis of the complaint. If you have any further questions, please feel free to contact us.

  Customer Answer

  Date: 03/14/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I am writing to you as the response I received from the business is a lie and I dont feel that their response should be the closing to my complaint as it is completely inaccurate. They did NOT promptly notify me of the unit being leased to another tenant, I called THEM to inquire about the units upstairs layout, the person I originally spoke to had no clue what it looked like so they transferred me to a SECOND person named amanda who told me the unit has been leased out, When I went into their building to question why, they asked me if there were any other units i was interested in to mitigate their bad business practices when i requested a refund, they denied me, and this is all on a live recording, stating that they do not provide refunds under any circumstances, I got my money through disputing it with my BANK, the basis of the complaint is that they heard my complete perspective on this issue and STILL denied my refund. I dont feel that their response should be the closing to this issue because they did NOTHING to mend the issue.

  
  
  
  
  Sincerely,
  
  
  
  ****** *******

  Business Response

  Date: 03/17/2025

  Attached are screenshots of the refunded application fee (we refunded both application fees - the proof of such looks the same so only one screenshot is provided) and disclaimer BEFORE you being the application process backing up our previous response. 

  We typically would not refund the application fee(s) under any circumstances but due to the hostile nature of the correspondence from the applicant, we issued a refund so both parties could close out the process. 

  The applications were received on 02/13/2025 and the application fee refunds were processed the same day (as shown in the screenshots) so there was no delay in responding to the applicants complaints. 

  The screenshots they have submitted from ******** are not relevant to what actually happened and missing factual information. 

   

   

  Customer Answer

  Date: 03/27/2025

  Attached are the screenshots from my ***** ***** refunding me both application fees not same day, BUT february 17th contrary to what sky is stating. Typically they WOULDNT refund application fees and I was told this when inquiring about it in person. I did not go into this office hostile, I inquired about my money being TAKEN and the person they chose to handle the issue was completely unprepared and unprofessional. Here is the attached conversation with said representative from SKY. 

  Business Response

  Date: 03/27/2025

  Refund receipts are attached for both applications that were disputed. Both refund receipts will show the date the payment was refunded, the total amount, and the name of the recipients. If the refunds didn't hit the applicants bank account(s) until several days later, that is out of SKY's control and falls on the bank processing. The issues stated have been resolved for over a month and we have no further feedback to this complaint. 

  Customer Answer

  Date: 03/28/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is inadequate like the company however I do not care to continue with this.
  
  
  
  Sincerely,
  
  
  
  ****** *******

   

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:09/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has a habit of charging fees for normal wear for residential housing, finding any reason to withhold deposits or a portion of a deposit. I leased an apt for 1 yr. Move out inspector couldn’t find any flaws, the place was much cleaner upon my move out than when I moved in. They refused to complete a move inspection on a brand new unit that was dusty and had minor issues. They want to charge me $400 for a few wall scuffs (flat paint) and I do mean a few. I suggest anyone looking to lease from this company to request to see the move out inspection list & fees. This company is flourishing off of its tenants finding any reason to keep their deposits. I will be seeking legal advice because there is a such thing as normal wear & tear.

  Business Response

  Date: 09/23/2024

  The resident paid a $500 security deposit for this unit. The amount being disputed is $1250 which is equal to a full months rent which is not applicable to or relevant to the deposit amount. 

  The unit was fully repainted prior to the tenant moving in and upon move out, there were some walls with damages that needed to be repainted and those charges are being withheld from the deposit. 

  The resident will be receiving a partial refund of the deposit once everything is finalized and processed in our system. 

  Best, 

• Initial Complaint

  Date:08/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pay $900/month rent here. When I asked for my toilet to be replaced d/t jets no longer working. The "boy" they sent to my home insulted me. When I complained to company, they replied "well, he will probably be the one coming to install your new toilet" When he arrived the 2nd time, he broke something that could have cut my son's foot and lied about it. The company has refused to let him go. He has done the same to multiple tenants. My refrigerator no longer works properly. They send repair ppl that are 2 days late and do nothing. My AC does not cool my 2nd floor, I've had to purchase a window unit (as have most other tenants). They cut down all the trees in the height of summer, which caused bills to go up in income-restricted housing. I want them investigated THOROUGHLY and them forced to pay remuneration to ALL tenants who reside here. Most people cannot use their upstairs; however, we DO still pay for it every month.

  Business Response

  Date: 08/30/2024

  A brand new HVAC system was installed on 07/19/24. The first request was submitted by the resident on 06/28. A vendor diagnosed the system on 07/01 which was the following business day and determined a total replacement was best. As soon as the materials arrived, the new system was installed. 
  A brand new toilet was installed on 08/02. 
  We are actively addressing the appliance issues and will make repairs or replacements as necessary. 
  We have followed all proper polices and procedures and make repairs within a timely manner. We are in no violation of our lease agreement with the resident. 
  Prior actions from the previous landlord are not a reflection of SKY nor are they associated with SKY in any capacity. 

• Initial Complaint

  Date:06/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 15, 2024 My husband and I moved into an apartment at **** **** ****** ******* ***** ** ****** On April 15 while in the office of Sky Property Management in Bowling Green Ky 42101, Community Manager ****** ****** ************* **** **** refused to allow me to sign the lease with my spouse/******* ************ She stated That I could not sign the lease due to me not have an income. My spouse and I file our taxes Married Filling Joint each year and have always signed leases together as a married couple. She stated that would not be sufficient enough. On approximately June 13, 2024 I did a monthly check of my and my husband's credit report and discovered that Sky Property Management is reporting monthly to the credit bureau that I am in an active lease (April 15, 2024-April 14, 2025) WITH FINANCIAL RESPONSIBILITY. I visited the office and spoke directly with ****** ****** and explained the discrepancy. I gave her a solution and asked her to give me a copy of the lease showing my signature and where I am listed as a tenant. She stated to me "I don't know what to tell you, we can not add you to the lease". I requested that they either remove my name from any active lease because I did not sign any lease; or correct the current lease with my husband and add my name so I have a copy. She again stated "you do not have an active lease with us". I again requested they remove the error and immediately stop reporting to the credit bureau. She refused. The entire communication with this individual ****** ****** has been rude and unprofessional. I would like to add that originally she had me listed on the lease with my husband and sent me emails pressuring me to create a tenant portal and sign the lease through the portal. I didn't feel comfortable signing online so I went in to sign the lease and ask questions, it was at this time that she removed my name from the lease with my husband. She has blatantly refused to resolve this use.

  Business Response

  Date: 08/06/2025

  This complaint appears to refer to a matter SKY Property Management addressed directly with *** *********** in July 2024. At that time, we responded in writing to clarify the situation regarding her name appearing on credit monitoring platforms in connection with her spouse's lease.

  To summarize:

  *** *********** was initially invited to apply for tenancy via our standard process, which includes lease co-signature and portal access. However, she did not complete lease signing, and her name was not included as a leaseholder on the final executed lease agreement.

  ******* *********** is the sole leaseholder for the unit at **** **** ** *** **** We do not have a signed lease or financial agreement with ******** ************

  SKY utilizes ******** property management software, which includes optional reporting to ******** *********** This reporting reflects a rental tradeline to help build a tenant's credit through timely rent payments. It does not carry negative credit implications and is not a “hard inquiry” or collections item.

  If *** ************* name was ever listed in connection with the lease during the application process or within ********** internal records, that may have triggered a temporary tradeline. However, she is not financially responsible for rent and is not a leaseholder in our system.

  We are happy to review the ********** entry and request correction or removal if her name is still linked to any active lease reporting. *** *********** may also contact Experian RentBureau directly at www.experian.com/rentbureau/resident-data.html for additional support.

  We regret any confusion or frustration this has caused and are committed to resolving the matter promptly. If *** *********** would like to contact our office directly, we are available to assist.

   

• Initial Complaint

  Date:05/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom this may concern
  I would like to file a complaint against SKy Property Management. After I signed my lease, I received a paper with a list of things that I would be charged for upon moving out. Something the property management should be responsible for. If I was aware of this prior, I would never have moved in. You are charged for hanging pictures on the wall. It cost money for every hole. My car was vandalized nothing was done. My neighbors were on my porch smoking weed several times. There dogs used the bathroom in my yard near my car and on my porch weekly. I moved out on April 17th. My move out inspection was April 23, 2024. Yesterday, I received a bill for 145.00 after they took $500.00 from my deposit. Every apartment I moved out of, I received a full deposit. I would like my money back and to report fraud. I already had paid them over 2,000 to move out early. My job transferred me to Michigan in March. So I wasn't present during the move out walk through. I have my move in checklist and some pictures. Everything i complained about on my move inspection Sky Property took pictures of and tried to charge me for.
  Everything upon my move in, my apartment was not inspected or cleaned. It was animal hair everywhere.
  When I moved out, all my rugs went in the trash along with socks. The window seals had pet hair in them. I tried to clean and had a allergic reaction. Vents had toys in them and stuff. The 1st month, I slept downstairs. The carpet was stained and had picked up animal feces in it. They kept hollering it was clean. A cleaning crew tried to clean it my doors had finger prints on them. It smelt bad upstairs, and the people bed frame print was still in the floors. The dirt just resurface along with the pee smell in the carpet. Base board's and doors where chipped up and dirty. I put this on my move in report. It was a painters tape on the walls. Yet I'm being charged for everything I wrote on my move in report. Some lady who I never spoke with sent a email saying all the walls were painted that was a lie she hadnt set foot in the apartment upon my move in. Sky Property said the carpet wad clean that was a lie.Sky Property is fraudulent. I sent pictures of my issues when I moved in. I'm being charged 25.00 for a dirty tub. Yet the tub I never used it's chipped up and stained up. The maintenance man came in didn't clean the tub from the previous tented he put a clear coat over the tub. Sky Property wouldn't fix the tub or clean it. Now they are charging me for it. The toilets were all cleaned, and one was stained from the previous tenant. When I moved in, all the toilets were stained, but only two replaces because they were really bad and had red stuff on them.The shower head had mold. I'm bring charged for a stained and chip wall and based boards yet I have proof I sent this to them in July of last year when I moved in. I wrote it on my move in. The previous tenanted paid for it already. ****** ***** told me don't contact her, she's no changing will be made on anything I owe. They are very rude and unprofessional, and I'm not the only person having problems. How can you charge me for something that the previous tenants did and paid for. I'm sending pictures of the nasty tub I'm being charged for. Reghan Baker and Taylor Neal trying to charge $25.00 to clean and it can't be clean. The maintenance but a clear seal over it upon move in.Now sky property claims all the walls were painted but i guess they just didn't paint the chipped up walls and base boards here. This proof that the lie just to embazzle money. In the of there pictures it show a red mark on the door I wrote that in my move in checklist list. Everything I complained about wrote down they took pictures of and tried to charge me. I also enclosed a email of another lady who has the same problem with them.

  Business Response

  Date: 08/06/2025

  In response to the complaint:

  BBB Response – Complaint by [*** ******

  SKY Property Management respectfully submits the following response to the complaint filed by *** ***** regarding her move-out charges and deposit disposition.

  *** *****’s lease ended in April 2024, and her official move-out inspection was completed on April 23, 2024. In accordance with our standard procedures, SKY Property Management conducted a detailed inspection of the unit. The findings were thoroughly documented, with over 134 timestamped photographs showing the condition of the unit and supporting the charges assessed.

  A full deposit disposition was issued to *** ***** on May 14, 2024. At that time, *** ***** responded not with questions or requests for clarification, but by stating her intent to file a complaint with the Attorney General. Despite that, we continued to make all documentation available to her, including inspection reports and photographic evidence. These materials were shared transparently to ensure she had a clear understanding of the charges.

  While *** ***** did not attend the move-out inspection in person due to a relocation, her initial move-in documentation was also reviewed alongside the move-out materials. Charges were assessed only for damages and cleaning needs that exceeded normal wear and tear and were not noted as pre-existing.

  Following the issuance of her final account statement, *** ***** paid and settled the balance in full. This matter has been closed for over a year, and no further charges or action have been pursued.

  SKY Property Management follows fair housing laws and industry-standard procedures for inspections, documentation, and security deposit handling. All charges were assessed in accordance with lease terms and applicable law. We regret that *** ***** feels dissatisfied, but we are confident that our handling of this situation was professional, transparent, and consistent with our responsibilities as a housing provider.

• Initial Complaint

  Date:09/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sky Property Management began managing my apartment complex in May of 2023. They did not communicate with individuals about the change and began major outdoor renovations. In addition, they increased the price for “beautifying” the complex. After signing a lease, they continued to make changes inside and outside. I denied them the ability to change my doorknob/lock due to a disability. They just informed me they will be changing the lock no matter what without valid reasoning. In addition, after denying them from changing the lock, they canceled all of my maintenance requests in their system stating they’ve been completed when they have not.

  Business Response

  Date: 09/20/2023

  Our team has communicated with ***** on several occasions over a period of time regarding several different topics. We initially made contact when the first email was sent regarding making payments online - we also issued welcome packets to every single door that same day with information on SKY, etc. 

  There was not a formal accommodation request submitted regarding the lock change and it wasn't until we arrived on-site to do the lock change that ***** elaborated on the extent of the issues and her request. At this point, after being communicated with and getting the full story, we did not perform the lock change and she was/is allowed to keep her current set up. 

• Initial Complaint

  Date:09/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved in October 19, 2022. When I first moved in, I noticed that the wood-like laminate flooring boards were coming up. I inquired and was told that Sky property was in a lawsuit with the floor manufacture, and that hopefully in the future they would get the floors replaced. I was also told that for the time being they can glue down the boards that were coming up and that’s what they did. As time went on more and more of the floor came up and I begged them to fix it properly. They did offer to fix the floor, but were extremely not flexible with the time they needed and could appropriately schedule to fix it. I’m a single mom with a young daughter, and it was summertime with no school in session, and I was not comfortable with them entering my apartment during the daytime to replace the floor with her there by herself and I communicated that with them more than once. After that, it just got worse. My sink started flooding the floor and I put in multiple maintenance request as well as multiple emails to the property manager. All of this is attached in a PDF document with pictures. I was told multiple times that someone had came to my apartment and fixed a problem, and in fact it had never happened. I ended up making some repairs myself because the floor would flood due to the sink and get under the loose boards, smell, and I didn’t want it to mold. My lease is up October 18, 2023, however I’ve been living with my family in Tennessee for a little over two months due to the smell and the condition of my apartment. I just want some accountability and I just wanted to be able to end my contract when I moved out. To date I have paid August rent, I will be paying September rent, and I will pay half of October rent because that is what I’m contracted for even though I’m not staying there. I feel as though I do have some rights as a tenant according to the law and I just want them to uphold their end of the deal. Thank you so much for your time. see attached documents.

  Business Response

  Date: 09/05/2023

  We have issued a $250 credit to the account as of 09/05. The GM has also reached out to resident to discuss vacating the property earlier with no penalty. 

  Customer Answer

  Date: 09/06/2023

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you so much for your help!!
  
  
  
  Sincerely,
  
  
  
  ***** *****

  
  

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