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Business Profile

Child Care Centers

Kiddie Kave

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Child Care Centers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/18/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    weekly so the children we not allowed to attend unless the bill had been paid the previous week. I have uploaded bank account records to verify my payment. The daycare required 2 week notice of termination and I provided them almost a month of notice, far above the 2 week requirement. Also attached. The payment system was *********** and Ive included screenshots of both children's last checkout through the same system. The account was turned over to a collection agency without the owners of the daycare ever reaching out to resolve the problem. They have my email, phone, and address. I explained this to the credit agency and they still wont close my case and my credit is unnecessarily suffering. I would like it removed but they will not discuss that, only payment. I cannot pay an account that has already been paid, it is unfair billing practices. Likely even fraudulent.

    Business Response

    Date: 05/07/2024

    To whom it may concern, 

     

    The issue with this billing was never brought to my attention from the ****** family. As there are upwards of 100 billing accounts, our center simply does not have the resources to personally reach out to any past due billing clients as we pay for *********** billing to alleviate some of this communication. 

     

    However, upon receiving notification from the credit bureau (a month ago), this matter was looked into and resolved. The credit agency closed these accounts and they were zeroed out in our system as well. 

     

    Thank you for following up to ensure our clients are always handled professionally and respectfully. 

    Customer Answer

    Date: 05/10/2024



    Complaint: ********



    I am rejecting this response because:

    I am still receiving *********** notifications of a balance due as of a week ago. As the consumer it is not my responsibility to reconcile the business accounts and my account was never past due. If the facility has hundreds of accounts does not have the needed staff to conduct daily business fairly and safely then perhaps business should cease until the owners are fully prepared to operate with a fully functional staff. Operating under duress is a safety concern for children and families. My credit has been unfairly tarnished and I’m still receiving past due notices. Perhaps the business is failing elsewhere too.

    Sincerely,



    ******** ******

Kiddie Kave is NOT a BBB Accredited Business.

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