Customer ReviewsforThe Solar Guy

Very good company to work with! They are the best!

Thanks Sue, your were awesome as well.

Six months later and still solar panels are not up and running. The company has said it was the states fault only to find out that it was their electrical company that they hired did not get the proper permits. I was told when the panels were installed and electricity to the box that everything was up and running so that I would sign the completion so that they got paid. I have been paying for six months with no resolution yet. I have been lied to by this company when just recently was told they were still waiting for payment. Only to be told by the bank and lending company that they got paid six months ago. They act like mystic energy and the solar guys are two separate entities but are owned and operated by the same people. I am hoping to get a resolution soon only after contacting numerous people myself

This is a very unfortunate situation. The state of Tennessee began new rules for solar installation in 2022, but failed to supply these new rules to electricians in the state, or some of those companies never receive them. When the install began in 2021 the system was installed per 2021 requirements. The proper 2021 permits were obtained and the system was installed. However, the rules then changed from the state, and the state reported they needed a highly advanced structural report on the building the system was placed on. Several attempts were made to contact the state for information on what exactly was needed with no response from the state by email or phone for several weeks. When finally contacted by the state they provided information that made no sense as to the reason or the method they required. The state informed us they wanted us to hang weights from the roof of the structure to test the structures integrity. This was for an electrical inspection, and the state was already provided a structural report prior to the install from a certified engineer. Weeks of no contact again by the state until we finally heard from them and we were told there request for a new structural report was not necessary as they were interpreting these new rules and just got clarification on what was needed to pass a solar electrical inspection from higher authorities. Then the state requested we begin the process of inspection all over again, using the 2022 standards, this request was made several months in 2022 after the 2021 install. Because 2022 rules were different than 2021, there was now 3 inspections required before a solar system was approved instead of 1. And at the first inspection we were informed we needed some things done to the system that were required in 2022, that were not required in 2021. Those changes are underway on 6/6/22 then the state will revisit for the final inspection. Per our contracts in Tennessee, a system is considered completed when we have completed the install, and not when a state inspects it. So when the system was completed by the company a completion certificate was sent to the customer and the customer did sign it stating the system was completed. So the banks did fund us for the system, but only because our requirements to the customer had been met per the agreement signed by all parties prior to the install. As far as 2 different companies, in reference to the customers statement that representation of the Solar Guy and ****** ****** being 2 different businesses, the Solar Guy character is a marketing tool much like Ronald McDonald is to McDonalds, one represents the other. The Solar Guy name is clearly registered as a DBA of ****** ****** ******** *** and such documentation can be found at the Kentucky Secretary of States Office. This is a very unfortunate circumstance the customer has been placed in, and we have done everything we can to make the process go as fast as possible. Including offering reimbursement of some of the payments made to them to the bank for the solar system, even though we are under no obligation to do so. Sometimes in solar there are delays because solar is a new item in some states, they aren't sure of the proper process in dealing with solar inspections. And it is not the fault of state officials for the delays, they don't create the rules, politicians do, and when they make rules that make no sense it is up to the state workers to try to read their minds to what what in the world they are requesting. We are 100% active in fixing this issue for the customer, the electricians, the state workers and inspectors are also doing what they can to fix the issue. BUT after the install the system was working perfectly, but it then falls to the state and local authorities to actually allow the system be turned on, not ****** ****** ******** ***.