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Business Profile

Computer Software

K Software

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/22/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    K software received our order for an SSL Certificate and billed us for $403.00, order number REMOVED, with an automatic response on December 11, 2023.

    K software responded in a few days that our company, REMOVEDhad been verified as legitimate in the state of Delaware, and asked us for documentation relating to our email address, ordinary address, and phone number, which we sent.

    That was the last we heard from them. More than five phone calls were sent to voicemail, and four emails to support responded with automatic acceptances but no return has happened, and we have not been able to get a hold of a human being. It has been 40 days and release of our software product has been delayed because of this.

    Customer Answer

    Date: 01/23/2024



    Better Business Bureau:



    Dear REMOVED

     

    Although K software has still not contacted us, we have this morning been contacted by REMOVEDwhich is the parent company from whom K software is a reseller.

    REMOVEDseems to have acquired our data and appears to be processing the sale.

     

    So, although I still have issues with the lack of notification from K Software, we do not now seem to require that notification.

    Under the circumstances, we won't need to continue with the complaint.

    Thank you for your help so far.

     

    REMOVED

    managing partner

    REMOVED

     

     
     
     
     
     
    REMOVEDIf you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

  • Initial Complaint

    Date:11/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 3, 2023 I ordered a Code Signing Certificate from K Software for $371.70. When my order was sent to Sectigo, Sectigo ended up mailing my Certificate to the wrong address. On October 18, 2023 Sectigo said they refunded my payment to K Software and that K Software would have to place the order again in order for Sectigo to fix the problem. I immediately called K Software and left a voice message. I called several times and it always went to voicemail where I left a voice message. I also sent several emails. K Software always emailed back an automatic response that they would give me a "personal response very soon within 1 business day (though usually much sooner)," but never got back to me. I would like K Software to work with Sectigo to re-process my order and get me my Code Signing Certificate as soon as possible, preferably within 24 hours since my order is over one month old and the refund was supposedly issued October 18, 2023.

K Software is NOT a BBB Accredited Business.

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