Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Kerry Chevrolet, Inc. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforKerry Chevrolet, Inc.

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    4 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/15/2012

    Years in Business: 52

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Kerry Chevrolet, Inc. in Alexandria, KY offers new and used vehicle sales, auto body work and repair services.

    Business Details

    Location of This Business
    7500 Alexandria Pike, Alexandria, KY 41001-1040
    BBB File Opened:
    1/8/1992
    Years in Business:
    52
    Business Started:
    1/1/1972
    Business Incorporated:
    4/13/1992
    Accredited Since:
    2/15/2012
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 38218019 for this business, issued by Kentucky Motor Vehicle Commission

    These agencies may include:

    Kentucky Motor Vehicle Commission

    105 Sea Hero Road, Suite 1

    Frankfort KY 40601

    (502) 573-1000

    Fax: (502) 5731003

    http://transportation.ky.gov/mvl/

    BBB records show a license number of 38118019 for this business, issued by Kentucky Motor Vehicle Commission

    These agencies may include:

    Kentucky Motor Vehicle Commission

    105 Sea Hero Road, Suite 1

    Frankfort KY 40601

    (502) 573-1000

    Fax: (502) 5731003

    http://transportation.ky.gov/mvl/

    Type of Entity:
    Corporation
    Alternate Business Name
    • Kerry Hyundai of Alexandria
    Business Management
    • Mr. Tim Sparks, President
    • Mr. Craig Simon, General Manager
    Contact Information

    Principal

    • Mr. Tim Sparks, President

    Customer Contact

    • Mr. Craig Simon, General Manager
    Additional Contact Information

    Fax Numbers

    • (859) 635-6580
      Primary Fax

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    7 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/19/2024

    Complaint Type:
    Product Issues
    Status:
    Resolved

    My husband and I bought a vehicle from Kerry Chevrolet in September of 2023 we got a 3 year extended warranty on it by January of 2024 we were already having problems with it it wouldn’t go over 10 mph I called them they refused to put me in a rental car they said they couldn’t even look at my vehicle til may 8th now the vehicle won’t even run and they are still making me wait until may 8 to look at it. I shouldn’t be making payments on a vehicle that doesn’t even run. I want a rental vehicle and I want my vehicle fixed or a new vehicle.

    2017 Hyundai Tuscon

    Read More

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Clarence F

    1 star

    06/02/2022

    Had a front windshield replaced by an auto glass shop. They could not get the calibration set so they said I must go to dealer to have it recalibrated. It came up with an error on the camera safety issues on the Vehicle.MY BIGGEST CONCERN WAS MY GRANDAUGHTER WAS TAKING THE VEHICLE TO ******* FRIDAY MORNING AND I WANTED IT TO BE SAFE FOR HER !!!!..Set up appointment with dealer on a THURSDAY and took it in for the service...Advisor said we will let you know the issues...12:31 sent a Text to find out the status (as their message stated) NO RESPONSE ..4:10 (getting nervous) Called Advisor stated she could not find ticket or if it had been checked ..5:02 Called back as I did not get response from 4:10 call. Given same info as the 4:10 call ..6:03 Called me back and said she was the only one there and no one looked at the car Headed to Dealer and arrived at 6:25. One advisor and another person, not an advisor, was at the desk I inquired why my vehicle had not been looked at and they did not know the answer and pulled my car around for me.Went to sales **** and asked for General *** ..Not there. Sales *** listened to my situation. Said he would give to the Gen *** the next day to call me. No call recieved. Email received on Wednesday the next week and got a BULL answer. I Replied to email that besides the vehicle not being repaired MY ISSUE THEN BECAME WHY WAS I NOT NOTIFED THAT IT COULD BE REPAIRD THAT DAY AND I COULD HAVE POSSIBLY WENT ELSEWHERE TO HAVE REPAIRD.......NO RESPONSE TO MY RESPONSE TO THEIR EMAIL.AT NO TIME DID I SPEAK ON THE ***** WITH SOMEONE ABOUT THIS ISSUE which is what i think I deserved.My Grand Daughter ended up driving to ******* with ME AND HER PARENTS not knowing what issues their could be. (Thanks Kerry Chev)THE WORST EXPERIENCE I HAVE EVER HAD FOR SERVICE BY A DEALERSHIP ....I DO NOT NEED A RESPONSE FROM THE DEALER .........................................**

    Kerry Chevrolet, Inc. Response

    06/06/2022

    Thank you for taking the time to talk to us so we could resolve your conerns. Please feel free to reach out in the future so I can help.

    Local BBB

    BBB Cincinnati

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.