Customer ReviewsforHall's Culligan Water

Culligan bought out Rayne Water and then started adding more and more fees. They are two weeks late delivery water filtering tanks. I saw another added fee on my charge card and no email for explanation. Why is there a delivery fee? Never had this with Rayne. I'm going to cancel soon.

Bait and switch. I was promised a free service and salt plan for a year, but then was charged for it and while I was verbally promised one by the salesperson, he failed to put it in writing later. Also, shoddy installation.

I've been paying for soft water for over a year. After not going through as much salt as we thought we should after six months, we requested service. The service tech stated that our softener was malfunctioning from day one. Afterwards, the service department said the technician was wrong, and only refunded half of the amount paid during this time. Now my water softener, recently replaced, is leaking. I have spent hundreds of dollars, I have yet to experience soft water, and now my house is flooded. I would look into to literally any other water softening system, or go without, before getting involved with Culligan again.

Absolutely the worst experience of my entire life from day one was promised remove my old system I had to load the old equiptment on their truck with the broken tommy gate myself day one install water was set up right smelled sulfur cold side year later still smells on cold side three years later smells on cold side my bill went up to 100 dollars a month i called corp. because stinky water issue not resolved Mr. H*** himself came over took no water samples adjusted the settings on softner now burning 8 bags salt a month for one person i c***ed corp. again got a call where coming to remove your system cant make you happy i never missed a payment in over three years suppose to deliver salt they did not on time at *** never deal with Culligan you do you will be sorry i uninstalled there equipment took them a week to pick it up from start to finish a horrible experience

This is an absolutely terrible company. I had been overcharged consistently after the first bill. They claimed that I was always up to date with my bills, but was still receiving texts that I was behind or late. I finally gave up and ended the contract, returned all of the equipment, made sure that the balance was cleared so that they didn't send me anything about it, and was told that I would not be getting my deposits back (because the bottles were still full) and that they had a report stating that there were three bottles missing. I was, also, told that I would not be receiving a refund on my over pay (again, this was done to clear the balance and to stop receiving the late payment texts), as well as that I would not even qualify for one anyway because according to my account, I was behind. The reason I even canceled was because I was double charged in one month, and even after removing the double charges, I was still being overcharged because it was not reflecting on my account that the charges were removed. Would not recommend anyone setting up contracts with this company. It honestly feels like a scam at this point.

Terrible company with terrible customer service. I was sold a $3000 water filter system that was “guaranteed” to remove the iron from my water. A man came to my house, tested my water and guaranteed that this system was “top of the line” and exactly what we needed for clean, drinkable well water. He told us that purchasing the system was much better than renting it from them because we would get FIVE years of free maintenance but that was all an absolute lie. After purchasing the system and having to repeatedly call them to fix it we came to find out the free maintenance was only one year not five as the salesman quoted us. The system is terrible. We have had to call maintenance to come out at least five different times in the last year and a half because the system doesn’t work. Every single thing in my house turns orange STILL. The iron is so bad. Even with their top-of-the-line $3000 filter, it stains our laundry. When I call them to come look at it, it takes them weeks to get here. Last time they came out to fix my system I was told someone would be here in the afternoon. I called around 3:30 PM because nobody had been here to be told I was still on the list and they worked until they finished. I was guaranteed that someone would still be here that day, nobody showed up. I called the next morning for them to tell me that someone was at my house around noon the day before. LIES! Why would I still be on the schedule at 3:30 if someone was here at noon? They told me nobody would be able to come back for TWO WEEKS! I was home and sitting beside my door all day! Nobody was here! I had to lose two days wages and then they sent me a bill for $135.00! THE SYSTEM HAS NEVER WORKED! Why am I paying to fix something that had NEVER worked!? Now I’m being told that my well water is “too bad” for the “top of the line” system I was guaranteed to work. Why did they tell me this was what I needed after testing the water! THREE THOUSAND DOLLARS WASTED!!! I could cry.

Extremely poor service and poor attention to requests. I purchase one of the water filtrations and I have been trying to buy the filters on their website and in other websites as well with no luck, in seems like it is discontinued. I have made several attempts to contact them Culligan to see if they happen to have the filters I need, sending emails and making a few calls, no email responses and when over the phone, they just keep on telling me that someone will be contacting me and no one does, it seems like if I am not buying the complete filtration system they don’t care and this is why they are not calling back.

This Culligan water of Ontario delivers water softner to customer's home only when employee available. This is unacceptable! This is the worst service and they are terrible! Company supposes to provide service when customers are available, not employee! This company does not care about their customers! Please be aware.

I have been a Culligan customer for years. We had an ongoing maintenance contract that covered the delivery of 150 Lbs of salt for my water softener every 12 weeks. They tried to pull a fast one and started delivering 120 Lbs instead of 150 Lbs. A neighbor of mine caught the change and called and was told that all customers were notified of the change. No one I know who is a customer received and notification. I will not do business with an outfit that changes the rules. I have canceled my service and will replace the softener this year.

I had a bad service experience. The first time I called, they told me they would call back and never did. They failed to mention they charge $170 just for a service call. The tech (Aaron) didn't fix the problem, and replaced my RO membrane without asking, even though I had recently replaced it myself.