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          Find a Location

          Moore Water & Air has 8 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileMoore Water & Air

            Water Softener Installation and Repair
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            241 N Hydraulic St

            Wichita, KS 67214-4217

            Get Directions
            Visit Website
            (316) 265-6111

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            Customer Reviews

            3.96/5

            Average of 54 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            41 complaints closed in last 3 years

            19 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessB

            Accredited Since: 10/5/2006

            Years in Business: 43

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Dealer of Water Treatment Systems for Ecowater Systems

            Products & Services

            This company offers bottled water, coolers, water softeners, drinking water systems.

            Business Details

            This is a multi-location business.

            Find a Location

            Moore Water & Air has 8 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              241 N Hydraulic St, Wichita, KS 67214-4217
              BBB File Opened:
              5/24/1991
              Years in Business:
              43
              Business Started:
              1/1/1981
              Business Incorporated:
              11/6/2003
              Accredited Since:
              10/5/2006
              Type of Entity:
              Corporation
              Alternate Business Name
              • Moore Water Treatment, Inc.
              Business Management
              • Mr. Ralph Moore, Owner
              • Mr. Daniel Moore, General Manager
              Contact Information

              Customer Contact

              • Mr. Ralph Moore, Owner
              • Mr. Daniel Moore, General Manager
              • Ms. Roni Moore, Owner
              • Mr. Matt Moore, Assistant General Manager
              Additional Contact Information
              Read More Business Details and See Alerts

              Customer Complaints

              41 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/25/2024

              Complaint Type:
              Billing Issues
              Status:
              Answered
              Purchased a water softener system and RO from Moore December 11, 2023 and they did the install. We began to have rotten egg smell from our water within a week and complained to Moore. A technician came out and claimed it was from the short flexible pipe under the sinks that the water source travels through to the faucets even though the odor was coming from clothes washer, toilets, showers, dish washer, refrig ice maker and all sinks. The RO water had a fishy taste and they purged the reservoir tank twice with no improvement. I was asked to do another purge after they left then taste it. Results were the same. We have had a tech out to service the units to attempt correction of this ongoing problem with no improvement. The water always test where it is softer but still smells and tastes of rotten eggs. I have repeatedly purged the RO with no improvement in taste. The last tech appointment was to be today between 1-2 pm today 3/25/2024 which they were a no show after being made to wait for approx. 3 weeks for service. We need this corrected or remove both softener and RO.
              Read More
              Read 40 More Complaints

              Customer Reviews

              54 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Sam S

              04/22/2024

              We ordered a fridge through Home Depot and was told that it came with a free water testing service to come out and inspect our water quality. We scheduled the appointment and the day of they called us to confirm. They couldn’t reach me as I was at work so they called my fiance and told her she would have to be there as well as me so she canceled her appointment for that afternoon for something else and returned home. When I called them an hour later they asked if we were even interested in upgrading our water service and I said it was a possibility but we aren’t certain about anything. I was then told that they were cancelling our appointment because a representative called in sick. This was one hour before our appointment in which I had left work early to go home for. On top of this they lied to us as well. Do not use this company unless you want untrustworthy service and unprofessionalism.

              Moore Water & Air Response

              04/24/2024

              We apologize for this inconvenience, it seems we have a conflict with scheduling here we will address this so we do not have issues in the future. Please reach out if we can be of any future assistance.
              Read 53 More Customer Reviews

              Local BBB

              BBB of Midwest Plains

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