Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a refrigerated prep table for $1190 on April 12th, 2024. Was sent a list of all the parts that were replaced and was told it included a 1 year warranty. 2 months later, we finally opened our shop and our initial health department inspection showed that the unit was not getting down to proper temperature. I called ****** ***** and left a message. He responded back and said he would check with technicians and see if they could find a time to come fix it. He never called back. I called a 2nd time and left a message, which was never returned. I sent 3 messages through Facebook messenger (which was the main way we communicated) and it shows he read 2 of them, then ignored the last one. No response was ever given back to me. I have since closed my business and I am stuck with an inoperable machine, and a seller that refuses to honor his word. ****** needs to refund my money and pick up his broken machine.

  Business Response

  Date: 09/15/2024

  Good Day.

  I am responding to a letter received about a piece of equipment that was sold to **** *****.

  Our restaurant supply company sold several pieces of equipment for his westside location.

  Each unit that was sold has been  tested in our shop for over a week.

  We have spoke with this customer about his equipment. Joey explained to us that this unit was only getting down to 40 degrees. I sent out a request to our independent service technician. When he got caught back up from his back log I was informed that the shop was closed.

  I saw on Facebook that the eastside location had closed as well. At this point I did try to send another tech out to see if he mat be cleaning out his west side location. Same result.

  If he wants to give a time and place I would be happy to send out a Tech to fix his equipment.

   

  Customer Answer

  Date: 09/16/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I have provided the unanswered messages from you where I have tried several times to get this problem resolved. Nobody was ever in contact with me about repairing any piece of equipment, and simply having a technician show up without scheduling an appointment, is not a valid resolution, and there's no documentation that that even happened. That particular location that the equipment was purchased for is no longer in business and therefore I have no use for that piece of equipment that didn't properly work anyway. A simple repair isn't going to work, and a refund is expected. I did not want to go this route of having to report your business to BBB, but this is the step I had to take to get a response. You had ample time to respond, but didn't, and you were hoping this would just go away. Now you want to hold up your warranty?  You're in the wrong, and you know it. Make this right by refunding the amount of the equipment, and send someone to pick it up. The next step will be small claims court. 
  
  
  
  Sincerely,
  
  
  
  **** *****