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Business Profile

Used Car Dealers

General Auto Sales

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/12/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We believe the dealer covered the vehicle we purchased check engine light illegally in attempts to deceive us as a buyer in purchasing a vehicle.

    The issues discovered shortly after purchase should have produced check engine light notices on the vehicle and did not. ******** checked as well and suggested they also hypothesized this is the case based on car symptoms.

    When we returned the vehicle to the dealer and confronted with the issue, dealer claimed to fix the car issues and charged us to do so without prior authorization while also refusing to acknowledge the fraudulent behavior they engaged in.

    Business Response

    Date: 08/17/2024

    A. Is not true that somebody hypnoticed the light we went to 4 Mechanic checked it and made a report including a really knowed shop called ****** transmission.

    B.Is not in a short time they  discovered after they purchased they drove the vehicle for over a  month and then noticed some problem.

    C. We Checked with ******** and we discovered that there finding cant be 100% accurate an we been told by them we need to consult a mechanic and we did thats when we decided to take it to a 3rd party which is a really reputaple  shop called ****** transmission.

    D.The Car being inspected and checked and fixed by **** ********* and receipt been showed to the customer showing the cost of $600 and been asked to pay only 50% of the cost which is $300 beacuse of the warranty and customer refused to pay.

    E.After car been fixed by **** ********* still been send to ****** transmission for verifycation and customer took it from ****** transmission without paying nothing

  • Initial Complaint

    Date:02/27/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the Van and they will not give me my paperwork or my title.
    And I have given them $4000.
    I've got to run around and I actually ended up working at this car lot. And there are several customers unhappy and unsatisfied. Who are going through the same thing? I am not able to get through a title.

    Business Response

    Date: 02/27/2024

    Customer purchased this vehicle on Jan 31st which has only been 28 days. Pursuant to Kansas Statute 8-135 (c) (7) The sale of a vehicle required to be registered under the laws of this state, without assignment of the certificate of title, is fraudulent and void, unless the parties shall agree that the certificate of title with assignment thereof shall pass between them at a time other than the time of delivery, but within 60 days thereof. Customer complains about not receiving the title. The customer has been made aware that his title is ready for him to pick up however claims he cannot afford gas to come get it. Therefore, we have made arrangements for the customer's transportation for him to come get his title this evening February 27th 2024.

  • Initial Complaint

    Date:02/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 25 2024 I purchased a used vehicle from General Auto Sales. I was told that even though the solenoid was misfiring, the vehicle would still function. I drove it home, didn't have any problems. The next morning, I go to complete some errands and the check engine light comes on. The mechanic said the solenoid misfiring would cause the light to come on, the car should still work. I drove the car later that night with my family to go pick up some dinner across town. As we were coming back home the transmission temp light comes on. We park the car let it cool down, drive it back home. Due to it being the weekend we had to wait until Monday January 29 to take it back to the car lot to inform them of what was going on. They said I had a split radiator hose and failed thermostat. The owner, ***** ****** said they would order the new parts and repair my car at no charge. I asked if I would be able to drive to the Dillons down the street from my house, and was told yes by the mechanic. Tuesday, January 30 I was on my way back from the store and my transmission went into limp mode. I cannot drive the car over 20 miles per hour. Wednesday January 31, the mechanic said he would come to my house and look at the car. He did not show up on Wednesday. He called me February 1, saying he would follow me to the shop for my car to be worked on. I still do not have a working vehicle. I feel as though I have been misled as to the problems with the vehicle. I keep being told that once the radiator hose and thermostat are fixed then the car will work.

  • Initial Complaint

    Date:11/06/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received no title it’s been a year almost sold me a vehicle with a seized motor

  • Initial Complaint

    Date:03/20/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not received a title for the car and am having to get tmp licenses to be able to drive to work in car so need the title and also refused to fix warranty work on car so had to take it to another place to get it fixed so it could be driven with out getting pulled over, problem with the lights, have tried to contact the Auto Dealer and got no response to these issues, the most pressing issue is getting the title so I can move on

    Business Response

    Date: 03/20/2023

    Dear Amelia,

    We take pride in always holding up our end and standing by our warranty. Our records indicate you did bring the ******* to our shop and our mechanics did work on it. However, after further inspection, we needed to make another appointment with our electrician, so you were asked to schedule a time to bring the car back. We reached out to you to schedule a time for you to drop off the vehicle as it was a several hour job and you said you did not want to do that and you didn't think it should take that long. You are still within your warranty so if you wish to schedule a time to drop the vehicle off you are welcome to do so. 

    In regards to the title, you were issued a free 60 day tag on the date of purchase. The date of Purchase was March 4th, 2023 so your 60 day tag expires May 3rd, 2023. This allows us time to get the title certified mailed to you. However, we want all of our customers to be happy so we will put a rush on the title for you. However, until you receive the title and register the vehicle the 60 day tag is completely legal to drive on. 

    Thank you

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