Business ProfileforCheri's Bakery, LLC

Very disappointed I had no choice to give them 1 star to write this review. I rather give them no star. So I went to Cheri to support small business with my cake order!! I was contacted the morning of that they didn't have the cake topper I was told that they were going to do fondant topper which I was okay with it because I've seen choice of their home made fondant toppers. When I arrived and seen that the teenager mutant ninja turtles 2 tier cake with a cookie print ninja turtles wow it was disappointing why in the world would the make a 2 tier cake and just slap a printed cookie on top!!! I asked them why didn't they communicated with me which I could of order online or order a toy topper which is too late no other place carries teenagers products This is unacceptable and I was told by one of the girls that they were a fast paced bakery! Well that's why I ordered 1 week ahead to prepare and to tell me that the don't have the topper and they are fast pasted well the cake looked like it was made fast paced the top tier looked lopsided and terrible but I had no choice because it was 3 hours until party time never again will I order or recommend this place to anyone. Cake for birthday parties are sentimental and priceless memories and I had a very bad experience with their quality of cake. I rather order the cake at ***** what always have better communication and quality of choices!!!! Please go to a place the care for their customers and value the child's memory!!! *************And if your response is like the others I made sure to let you guys know at the time of pick up I was disappointed and upset but you left me no choice but to take it home.

Valerie, We are so sorry you were disappointed with the topper situation with your cake. Unfortunately we did not realize that we were out of that cake topper until we were working on your cake. We offered different options and we did an edible image of them on a fondant piece like was discussed over the phone. We understand you were expecting the toy topper and did not receive that with your cake, which is why we gave you a partial refund. I hope your child enjoyed their party and had a great birthday!

I has to call remind you of the refund !!!