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Business Profile

Pool Contractors

Waterscape Pools LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/23/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Waterscapes installed our pool in the spring of 2020. From the time the pool was open we had a issue with maintaining prime in the pump. In the fall of 2022 the owner install valves to help maintain the prime. He also closed the pool in the fall as well. When I opened the pool this spring I noticed it would not hold prime again. When I removed the cover of the filter I notice a plastic part floating the the filter. Come to find out all three of the flaps broke off. I was never told that there was a special way to open the pool to avoid breaking the flaps. I wasn't even told they were on the valves. I told the owner of the pool business about the issue and he said that because he did not open the pool that he would not warranty it. I told him that I was sure he would be able to RMA the valves with his supplier. I tried to compromise with him to have him buy two of the valves and I buy one and have them installed and release him of any further obligation. At this point he will no longer answer the phone or text messages. If you need additional details please reach out.

Waterscape Pools LLC is NOT a BBB Accredited Business.

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