Complaints

This profile includes complaints for Walser Auto Campus's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Walser Auto Campus

  1545 N Greenwich Rd Wichita, KS 67206-3100

• 

  Walser Auto Campus

  1525 N Greenwich Rd Wichita, KS 67206-3100

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new LR Defender on 5 August 2024. This dealership failed to register the vehicle until 21 November 2024, forcing me to drive an unregistered vehicle ultimately resulting in my being stopped by law enforcement for non-registration. Numerous complaints and request to get the vehicle registered were ignored or addressed with excuses or statements that it would be done, and it was not. On 21 November 2024 it was registered incorrectly which I then had to travel 3 hours to the Illinois Secretary of State’s office to correct the registration issues.
  
  On 17 January 2025 I received a notice of taxes due on this vehicle because of this dealership failing to register the vehicle in a timely manner. The amount due is 794.67 of late penalties, filings, and interest. Multiple attempts to contact this dealership have resulted in no response to repeated statements that they would send a reimbursement check which they have failed to provide after a month of stating that this would be done.

  Business Response

  Date: 02/18/2025

  We understand the frustration. It is our goal to make Mr.
  Glessner whole. The management team at Jaguar Land Rover Wichita has agreed to
  send a check to *** ******** reimbursing him for the extra costs. The check
  will be arriving to *** ********’s house in the next 7-10 business days. 

• Initial Complaint

  Date:02/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a cargo vehicle in cash via cashier's check and even after proving where the check had come from they told me they returned the funds with absolutely no trace of the funds whatsoever.

  Business Response

  Date: 02/10/2025

  *** ******* contacted the dealership to report that $63,500
  in funds were sent to the dealership, fraudulently. The dealership reached out
  to their bank and requested that they handle the return of the funds. Days
  later, the dealership received confirmation from their bank that the funds have
  been returned to the originating bank. If further updates are needed, *** ******* is welcome to call in and use the EDI number given to him.

• Initial Complaint

  Date:09/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted GAP refund paperwork with Walser Porsche of wichita at the end of May 2024. As of today, 9/4/2024, after numerous emails and phone calls I have not received anything. Last correspondence on 8/28 I was told they would get back with me on an ETA. Nothing. I was previously told the delinquency was due to a “hack”. If this is true, I understand these things happen. However my patience with Walser Porsche of Wichita has run out. I understand these refunds do take time but I feel I have been more than cordial and patient and they have had ample time to issue a GAP refund.
  Historically my dealings with this company, and now this have validated my concerns about the ethical practices of Walser Porsche. After about a month of purchase I inquired about bad tires. I had purchased a warranty and was curious if it would warrant replacement tires. I was told by a salesperson to simply get a drill and drive a screw into the tires and bring it in and they would get warranty to cover it. I ended up declining their fraudulent offer and purchased new tires from another company.

  Business Response

  Date: 09/16/2024

  Good afternoon, 

  *** ********* requested to cancel a product he had on his car and that was the reason for the complaint against our business. 

  *** ********* had already cancelled that product and received payment for the prorated funds in December of 2020. Attached documentation will support that claim. 

  The client did not know that the check had been received and cashed by his wife, according to his account. 

  Customer Answer

  Date: 09/16/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  ** *********

• Initial Complaint

  Date:05/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a car in December of 2022. It is now May 6th 2023. I still have not received my title. They issued us temporary tags 2 months late. Those temporary tags have now expired. The state of **** had to reissue 45-day temporary tags. I don't know what we will do once those tags expire. All I am looking for is an answer as to where my title is. I have called numerous times, and can never get a direct answer as to where my title is. I don't know what else to do at this point. I have also filed a complaint with the ****** department of revenue.

  Business Response

  Date: 05/16/2023

  Good afternoon,

  I spoke with Mr. ***** via phone today to discuss his complaint and issue at hand. When speaking with him I let him know that we are wanting to do whatever is needed within reason to make him happy and get him to a good place. I also confirmed with Mr. ***** that we have absolutely zero desire or reason to hold or withhold his title from him and we share his level of frustration as much as he does that it has not been received or processed. After working with our corporate team to identify the issues and get more clear answers, I learned that Walser Automotive Group purchased this vehicle from *********** in September of 2022, who mistakenly sent the title to **** ** ******* instead of to Walser. **** ** ******* states they forwarded the title to the dealer, however Walser never received the title and still has not to date from either *********** or **** ** *******. This issue has even been escalated to our Senior Vice President, Dealership Operations, Randy ****** for assistance and follow up who is personally working with *********** to secure the title for this vehicle for Mr. *****.

  While we have been diligently working with *********** for several months ourselves to rectify this issue and are currently awaiting a duplicate title which *********** is now telling us could take 6-8 weeks more, but a duplicate title has finally been ordered and a resolution is finally on the way. In the meantime, I provided Mr. ***** several solutions to his issue and complaint.

  The solutions provided to Mr. ***** were:

  1. Buy the vehicle back from him at the exact dollar amount paid as well as cover shipping costs of the vehicle back to ******.

  2. Pay his car payments until the title is received and processed.

  3. Pay for a rental vehicle until the title is received and processed.

  4. Another reasonable resolution that Mr. ***** and his spouse see fit until the title is received and processed.

  Mr. ***** requested that he speak with his wife regarding the solutions provided as well as their other options and will contact me tomorrow, 05/17/2023 at around 1:00-2:00 PM CST to discuss. I provided him with my direct contact information and requested that if for whatever reason he was not able to reach me by telephone to please send me an email and I will call him back as soon as I am freed up to do so.

   

  Thank you,

  Wes ************
  Center Operator
  *** ** *******

• Initial Complaint

  Date:03/10/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a vehicle in December and was provided a 60 day tag. The 60 day tag expired February 15th and I have yet to be provided any paperwork to register my vehicle. I was last told the paperwork was sent and should have arrived at my local DMV office March 8th. I have been in contact with my local DMV office everyday since, and they do not yet have it. I have reached out to the dealership to get the tracking info or an update to no avail.

  Business Response

  Date: 03/21/2023

  We did receive and review Mr. ********* complaint about the delayed title work. We made contact and apologized for the delays and worked on getting him updates on March 13th.  On March 14th we were able to furnish a tracking number to share with Mr ******* that his title work was on its way, and March 17th it was delivered. 

  Customer Answer

  Date: 03/21/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Kristopher *******