Business ProfileforThe Mattress Hub

On Oct 21 my wife and i met Justin (************) at the ******** ** state fair. We were happy to see a ****** demo and were told him we wanted a split king bed. He had some technical issues and had to borrow someone else's tablet to write it up. He looked pretty flustered but offered to give us a set of split king sheets (we had already purchased two pillows) as a "military discount". When the bed arrived it was not a split king but instead a standard king. I notified him immediately and he said "we will take care of it after the holiday". Well, I did not hear back from him again until I called again. He was adamant that he had video of me "changing my mind" after he told us the price and that he could not share the video because it was for his company and not me. This is where the problems really started. He kept blaming me for the mix up and I checked back with my wife, who has an impeccable memory" and her version again agreed with what I remember. Well long story short, he finally agreed to at least swap the sheets. But it's been weeks and he is not responding to my text. What I really wanted was a split king bed but what I settled for was an exchange of the sheets that he "promised" to send out. Now I'm feed up! I expect someone (other that the ***** sales rep) to contact me and figure out how your company will make things right. Replace the bed or provide a set of sheets that fit with a discount for the aggravation of not getting the bed I wanted.