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Business Profile

Fire and Water Damage Restoration

N C R I
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/31/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is what you get with a national company! A telemarketing rep called on a sponsored advertising number of ours (cost us $200.00) She asked for us to give an estimate for a local water damage job. As we were explaining the process she hung up and refused to answer our calls back to her! My advice to anyone looking for a restoration company is to go into the Google local business listings. Do not call paid advertisers or a National Company like this that subcontracts all the work out!

    Business Response

    Date: 11/04/2025

    This is not us we do not do this type of telemarketing. We have no customer by this name. This has to be mistaken for some other company.

     

    Please update your records.

    Thank you kindly,

    ****** *****

    NCRI

    Executive VP of Administration & Human Resources

     

  • Initial Complaint

    Date:07/03/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company started work on my rental property 4 years ago and has still not completed their work. Not only did they take over a year to finish a job they said would be complete within weeks of when I purchased the property (leading to a huge loss of investment on my part), but they installed a door with a crack in the glass and have still - after 3 years - not replaced it. I am now having to pay out of pocket to have a separate glass company fix it so that I can close on the sale of this condo.

    Business Response

    Date: 07/08/2025

    The door was a lifetime warranty the manufacture ordered it a year ago and it was scheduled for a year before it would come in as it was a special order. The door will be in and installed on Friday July 11th, 2025. The manager has been in touch with our customer ****** ****** regarding updates and spoke to her in April, May, and June. And the latest conversation was yesterday he let ****** ****** know that the door is scheduled to be in as it was a special order and it will be installed this Friday.

     

     

     

    Customer Answer

    Date: 08/29/2025

    As of when I signed the closing paperwork on the morning of July 11th, the door had not been replaced and I had to pay an invoice for $2,100 to another company (Alabama Glass Works) in order for the seller to agree to proceed with closing with the guarantee it would be replaced, since we had not heard back from NCRI.  It sounds like they may have replaced it after we closed on the sale, but unfortunately the amount I paid to the outside company was not refundable at that point and I no longer owned the condo.  I had communicated to NCRI that if they did if I did not hear back from them and it was not replaced before closing, then I would have to pay another company and would seek reimbursement from NCRI. NCRI has not reimbursed me for that payment. 

N C R I is BBB Accredited.

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